ComplaintsforFresh Coat Painters of Charleston
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Complaint Details
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Initial Complaint
07/18/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My porch was painted a year ago and the paint has already faded and chipped. We do not use the front door as our main door so not sure why the paint is chipping. Tried to reach out to the company for approximately 2 months and could never speak with anyone or get a resolution.Business response
07/25/2023
I spoke with the homeowner sometime last week. I sympathized with her about the timing of the company's response and notified her that the delay in the response was due to an internal miscommunication among members of the management team. The delay, while unfortunate, was not intentional. Again, all this has been communicated to the homeowner. Further, while the homeowner is disappointed by the the longevity of the project, I pointed her to the clause where we do not warranty exterior surfaces. The nature of Charleston weather - a mix of humidity and high temperatures - precludes us from warrantying exterior surfaces irrespective of the foot traffic to the area. At this time, we will not be issuing a refund as the clause clearly states that we do not warranty this type of work.Customer response
07/25/2023
Complaint: ********
I am rejecting this response because:
Sincerely,
******* *********
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.