ComplaintsforREV Federal Credit Union

• Initial Complaint

  04/25/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  closed on lot loan 4/18/24. The balance according to Rev FCU on 4/10/24 154,999.61. Attorney at closing issued payment of 155,876.73. Balance owed me is $877.12. On 4/19/24, Rev FCU put 230.89 in my savings account - no explanation. when I called regarding the remaining 646.23. no one from accounts services would get on the phone with me, only speaking via a customer rep or email. Via customer rep I was told it was interest due - no numbers/no statement. when I informed the rep that after running the numbers there's no chance it adds up to 646.23. she went back on the phone with loan dept and came back to tell me it's interest from 3/18/24-4/18/24. not possible my March statement was due and posted prior to 3/25/24 meaning interest was paid from 3/18/-3/25 The agent then said my interest a day was over 21 dollars a day, according to Rev's statement is $20.19 a day. at most, I would owe interest on 24 days 20.19 a day = $484.56. which still doesn't make sense, because the interest should be calculated from 4/10-4/18 which is $201.90. 4/24/24, Tammy Jones called me, I requested a breakdown of the final interest charges and the refund that would be issued me. She didn't not want to comply and offered my attorney received a letter, which is true but has nothing to do with the breakdown of interest I am being charged and implied it was my responsibility to correct the attorney at closing, even though they had issued him the letter - baffling. I do not know how they even calculated the 230.89. Then she said her management offered me half my money back which totals $323.12 No one can/is willing to provide an explanation. I have done many closings and have never encountered this w/any bank before. This is not the first time I have incurred problems with this bank. In the past they have raised my monthly payment with no explanation (it's a fixed rate) Thank you in advance for your help with this matter Jennifer W**** 516-315-1750

  Business response

  04/25/2024

  Mrs. W**** was reached today to discuss the payoff and the adjustment to the interest paid by REV, giving her an additional refund.  REV feels as though our member is satisfied with the outcome and has apologized for the inconvenience. 

  Customer response

  04/25/2024

  Good afternoon Ms. Diaz,

  I wanted to let you know yesterday I informed a rep at Rev Federal Credit Union I filed a complaint with you, they have since issued me a refund of $213.  I am accepting that and closing all accounts with them. 
  I wouldn't want to waste your time.  I do think it should be noted about their closing loan procedures: not providing a breakdown of monies, taking money without explanation etc.  
  I still have zero idea how they come up with the math of any of this but I am elated to no longer doing business with them after 3 years.  I have done many closings and never encountered bank tactics like this.
  Thank you in advance for taking my complaint seriously, I appreciate your time.
  
  Jennifer W****

  Business response

  04/25/2024

  Mrs. W**** was reached today to discuss the payoff and the adjustment to the interest paid by REV, giving her an additional refund.  REV feels as though our member is satisfied with the outcome and has apologized for the inconvenience. 

• Initial Complaint

  12/04/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Rev is notorious for holding you money then all of a sudden they want to process it at one time causing NUMEROUS fees, I went straight to the bank to deposit the amt that i KNOW that needed to be put in the acct it was not even with in 2 hours of getting the late fees i was at the bank. This is one of the REASON Wachovia was investigated, I reached out to the customer service to advise them i went straight to the bank and put money in the acct could we please have the fees adjusted they stated no since i had it done B4, This is very brutal especially when you put money in the acct less than 24 hours. They WILL NOT LET YOU OPT OUT but other banks will, This is not CUSTOMER SERVICE AT all you want your customers to stay but i cant and will not bank with REV ever again and i will express to everyone who mentions the bank. I would like to have my fees pulled back seeing the money was dep in the acct

  Customer response

  12/06/2023

  The bank reached back out to me and  resolved the issue. 

• Initial Complaint

  09/01/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  8-24 unauthorized charges appeared on my REV credit card. I notified bank and closed that card. 8-25 another charge appeared. I called bank again, transferred multiple times, given a fraud claim number, and was told it could take up to 90 days to return my $. I went to bank on Marymead and spoke to bank mgr. she was very pleasant and said my money should be back in my account by 9-1. I called fraud line again, transferred multiple times and was told I have to wait for a letter within 10 days, then they will investigate another 15 days! Through all these calls and 2 visits to bank , spoken to at least 10 people I am still without my hard earned money that some crook took from my account. No I have not shared my card or lost my card. I am 74 years old, I work night shift in an emergency room- I worked hard for that money. The charges were not even in this state . I know this is a growing problem but every person I know that has had this happen to has had this issue resolved if not immediately after reporting at least within a day. I am hoping you can assist me with this very serious issue. I have been with this bank over 30 years and certainly expected better customer service and resolution of my account.

• Initial Complaint

  04/27/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  When I opened my account with REV I requested that my account not be allowed to overdraw and part of the paperwork I signed was declining overdraft. In November my account was allowed to overdraft. I contacted the bank and they stated that it would be fixed an not happen again. Then in December it happened twice. When I called REV they said that the paperwork wasn’t filed correctly by the back office and they would fix it. I then took out a small loan with REV and on multiple occasions they overdrafted my account to take the payment. Then this month they started transferring money out of my account without permission stating that it was for the loan but didn’t provide any notice. Now they are putting all of my deposits on hold for 5 business days or longer because of repeated overdrafts that they caused and flagged my account so that they can take all my money without notice when I call they blindly transfer me around and I’ve been holding for over 2 hours waiting to talk to someone. Because of the issues they caused I’ve been stranded out of town because I no longer have the funds to get back home because of the check hold without notice.

  Business response

  05/02/2023

  Mr. D**** connected with one of our Retail Banking Managers on 5/1/23 after a few attempts to try and connect and worked through several concerns he has with REV.  After what was described as a good conversation with REV having a few takeaways, we feel as though the member is satisfied at this point.  REV will work on improving communication when action is going to be taken on an account, trying to reach the member when applicable.  

• Initial Complaint

  03/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  My vehicle got repossess on 3/21/2023 I made payment of 643.00 to get the vehicle back, but I spoke with the repossession manager at the rev credit union she told me that I would have to wait a day which would require more fees I shouldn't be reliable to pay more fees if I made the payment the fees are one time $50.00 and $35.00 a day also the manager wasn't helpful she mention that she's the on person to handle the account , she wouldn't provide a ID number it's difficult to contact her as well.

  Business response

  03/22/2023

  As of March 22, 2023, Mr. W***** has rece*ved h*s veh*cle and the account has been brought current.  Dur*ng the t*me of the repossess*on, the payment had been subm*tted by h*m but not rece*ved by REV; therefore, the repossess*on was st*ll *n process.  We are happy that the veh*cle has been returned to the borrower and the account *s current. We suggest that *n the future, *t *s *mportant to respond to phone calls, letters and text messages when REV *s reach*ng out to address del*nquency espec*ally when t*mel*nes have been exhausted. 

  Customer response

  03/23/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Robert ******

• Initial Complaint

  02/08/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  My Checking account closed without warning when my Direct Deposit work paycheck went into the account. The bank Share took $289 of my money and won’t let me get it and I have called many times trying to retrieve my money owed to me. I got part of my check but the remaining $289 won’t let me receive it.

  Business response

  02/13/2023

  The BBB Complaint filed by Ms. ****** explains that she is asking for her $289 to be made available or refunded to her.  In a recent review of her account with REV, $289 is not appearing to be a dollar amount held.  Ms. ****** has a small loan balance at REV and the amount being held matches that loan balance as her first payment made was significantly late.  To ensure the payment/balance is covered, REV has the right to offset that balance to ensure payment or pay off.  If Ms. ****** would like to discuss the account further, she is encouraged to contact Asset Recovery at REV by calling 843-832-2600.  At this time, we stand by our internal processes.  

• Initial Complaint

  01/20/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I put a stop payment on a check because it was never delivered when sent via certified mail. I called and signed a stop payment via email docusign around mid December. The girl who I was working with said she would have my money returned. I was shocked to see the money was not there and I was being charged for transfers do to YOU not returning the money… I called again to see what the heck and had another electronic stop payment in my email. I signed it and was told the check was NOT CASHED and the money would be returned. I am NOT paying any fees and your lack of follow uo Is atrocious and needs to make it’s easy to the top. We are talking about $4125 not 20 bucks. So even after the second signed stop check no money and I called today and got the typical run around. I was told a supervisor would call me, after 4 hours no phone call so I called again and was given a BS not working today answer. How convenient…….

  Business response

  01/21/2023

  After researching the account above, a REV employee reached out to Mr. ******** and took care of the concerns outlined in the complaint.  Mr. ******** has received the fee refund he requested and the proceeds of the Cashier's Check that had the stop payment placed have been deposited into his account. We apologize for the delay in processing this request and the lack of response from our management team at REV when he specifically requested a return call.  Thank you, Mr. ******** for bring this issue to our attention.  

• Initial Complaint

  09/14/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I requested a balance transfer on an existing account back in April of this year. At that time, I was provided with account and routing numbers. I set up payments through Bill Pay with Wells Fargo, and was all set. In June of this year, REV changed my account # without notifying me. There was a notification that they would be going to a new website, so I went into Bill Pay and updated the address. Unfortunately, there were no automatic notifications set up on this account, and since Wells Fargo has to send them paper checks, there was NO notification that they hadn't cashed the checks either. It took me hours (literally) to get someone on the phone to fix all the issues - provide me with the new account #, reimburse the late fees, etc. Now, I have a new issue. At the time of the above, I went ahead and paid up my account ($400 on 8/3, which drafted successfully), and I also scheduled recurring payments within the Rev website to draft ($250 28th of every month starting 10/28) rather than through Wells Fargo. Today, I log into and notice that the recurring payment never drafted. I called the bank, who took an hour to call me back, and then got transferred to the credit card line. After asking for my 15 digit card number, it said the service was "unavailable" and hung up on me. The 8/24 statement shows that I owe $186 by 9/18, and the bank website also says this. However, the eZCard website to pay from an external source shows $0, no date, and the autopay did not work. I am getting the impression that they do not want me to pay off this debt. It is more and more difficult just to make a payment. I would like some assistance in getting this resolved. Also - it's been 6 weeks, and I have yet to receive a new Credit Card with the updated # as well. Member ID: XXXXXX Thank you in advance for any assistance you can provide.

  Business response

  09/29/2022

  Business Response /* (1000, 5, 2022/09/19) */ As of today, 9/19/22, the Card Services Manager has been in contact with Ms. ********* and has completed the following with commitments to follow: Member has been provided with new card pending rush delivery 9/19/22. Payment issue has been discussed and member has been able to set up a new auto draft. Continued monitoring of the account with member until all issues are resolved.

• Initial Complaint

  08/09/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I received a statement bill for a line of credit or credit card with an account number ending in 6847. The statement date is 07/01/22 - 07/31/22. The balance is $79.70. I have never opened an account with this credit union nor do I want an account with them. They are committing fraud by using my info for one of their accounts. I cannot get a live person to answer the phone. Please help. **** ********

  Business response

  09/22/2022

  Business Response /* (1000, 11, 2022/08/24) */ On December 31, 2002, Mr. ******** originated a line of credit loan with Heritage Trust FCU (now REV Federal Credit Union) in the amount of $500. On file we have an image of the loan agreement at the time the loan was disbursed. June 2010, the line of credit loan was charged-off in the amount of $289.70 and reported as such to all three credit bureaus. April 11, 2011 a settlement was reached with Mr. ******** whereas Heritage Trust would accept $210, forgiving $79.70. The last report to all three bureaus was May 1, 2017 as settled. If Mr. ******** received a statement stating he owed $79.70, it is in error as his debt is settled with Heritage Trust which became REV in April 2020. If Mr. ******** would like to receive copies of all of the loan documentation on file, the collection letters and settlement agreement, he can reach out to REV at any time.

• Initial Complaint

  08/01/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I had call Rev Credit Union several times about 5.00 be taking out of my account. I was told I needed to come in. I came in when I was back and it was over 50.00 out of my account. I wanted to speak to someone you can deal with me. I was going to close the account but the balance was incorrect no help. I was told five dollar fee for not using debit card. My debit card did not work sense they change names. I was no where near ATM. I was never told of fee for debit card plus one that did not work.

  Business response

  08/08/2022

  Business Response /* (1000, 5, 2022/08/02) */ REV has internal reviewed this request and has issued the $50 refund desired. We attempted to reach our member to explain our resolution but were not able to connect. The refund has been posted and the debit card has been cancelled to avoid future charges. Thank you for reaching out and allowing us to serve you.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩