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Business Profile

Car Dealers

Modern Automotive LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Modern Automotive LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Modern Automotive LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/22/2022

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 10/03/2022 I purchased a 2010 **** ******* at ****** ********** ***. I was told that I should receive my auto plates and title in about three to four weeks. I contacted the salesperson, Terry, at about week five. He told me that the DMV was the problem. A few days later I contacted the DMV and stated that they have not received the paperwork from Modern Automotive Sales.I contacted Terry again and he stated that a check was sent to the bank and again stated the problem was with the DMV. On or about 12/16/2022 I contacted Modern Automotive Sales main office and spoke to Ronda. Ronda stated the bank was the problem and has not released the title, I requested the banks phone number but she would not give it to me. She has not to date, 12/21/2022, contacted me.

      I've been lied to and given a song and dance about my problem. Today I was stopped by the Police and give a written warning for expired dealer plates. Also, if I'm stopped again with the expired plates I would receive a ticket. This is not my fault and because of Modern Automotive Sales LLC poor dilligence in this matter, I need help.

      Business Response

      Date: 12/22/2022

      Mr ****** can pick up his tag at our Hearon cir location.

    • Initial Complaint

      Date:08/30/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had bought a car from them 2 months ago. My car has been stalling for a few days now so I took it to Toyota. They told me my car was in a big bad wreck and they don’t know why my car is on the road. They said I’m missing a air filter box. That’s a part that makes the car run plus keep debris from going to the motor. The company lied and said I had a warranty then turn back around and told me 2 days later that part didn’t come with a warranty. So basically the sold me a lemon plus refuse to pay for something that was already missing from the car. The man that’s over the hold building told me I have to basically buy the part myself plus put it on myself

      Business Response

      Date: 01/25/2023

      Ms ******, purchased her corolla from us AS IS but I do see where she purchased an extended warranty thru pro guard warranty, I'm sorry if this particular part was not covered by her extended warranty, and i'll be glad to look into it and see if we can help in any way or maybe ever purchase the air filter box for her in an attempt to make Ms ****** happy. Please feel free to reach out and let me know what I can do to help. My email is ***************************
      Thanks 
      Justin 

    Modern Automotive LLC is NOT a BBB Accredited Business.

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