ComplaintsforLake Keowee Chrysler Dodge Jeep, Inc.

• Initial Complaint

  03/12/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  On Feb 2024, I called them inquiring about my leased vehicle. The finance manager told me that my lease was due that I needed to come in and they scheduled me to come in. I ended up buying a different vehicle, which was fine. However, I just received a bill from the lease company saying that I had large early termination fees. I had no idea! Now, I have a large car payment (for 1 vehicle which is okay) but also now a large early termination fee as large as my car payment. I find this very hard to pay and fathom that this happen!

  Customer response

  03/15/2024

  Dodge corrected their miscommunication. How do I close by BBB report? Or log it as resolved? 

  
  

  Mary

  Business response

  03/22/2024

  We paid the fee for her. 

• Initial Complaint

  08/17/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  date of transaction 8-11-23 34000.00 bought a used car off the lot had no issues I was told; four days later now have a check engine light on, and I am being told by the service dept I need a new exhaust system to fix I would have to pay for out of pocket , the car was sold to me without my knowledge of parts missing from exhaust system that are causing this check engine light. tried to get a different car no deal was made, asked for my trade back was told I would have to buy it back. this is bad business practices. I was taken advantage of a company I trusted to treat me fairly and sell me a vehicle with no known defects. Or at least make an attempt to reconcile issues.

  Business response

  08/17/2023

  We are getting the issue taken care of. Thank you. 

  Customer response

  08/18/2023

  Better Business Bureau,
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** *******

• Initial Complaint

  08/14/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Damage was incurred to my vehicle while in their care and they refused to fix it. Details: my driver side door was damaged and needed to be replaced. They offered to fix it as they should but in fact did not fix it and did a half done job rather than replacing the door. After leaving a google review and sharing to social media the owner then contacted me and told me that I would need to “handle it myself.” I’m very frustrated with this company and will never do business with them again.

  Business response

  08/21/2023

  I've called him several times to resolve this situation. It is now all-over social media so I will take care of the damage that we did but we do need that removed. He took an accident and made it a spectacle. I do admit our Managment handled it wrong. But we will make it right once the Social Media taken down. 

• Initial Complaint

  07/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a 2017 Santa Fa Sport from them, It had an oil consumption problem, They sent us to Hyundai of Anderson, they did an Oil consumption test. Was told the car needs a new motor. Was also told we live to close to them for them to do the work so they sent us back to where we bought the car. Which is Lake Keowee Chrysler Dodge Jeep, Inc. They told us our Ins. did not cover Oil consumption. When we took out the ins. we were told it would cover all major parts, covering The power train, which means to me everything major. All I want is for Hyundai to fix my car. When I bought the car they didn't tell me I had to live 40 miles away for them to make good on they ins. I am 79 years old and I don't have the money to fix this problem just because Hyundai it trying to get out of fixing the car.. I want Hyundai to fix it they are the ones that told me it needs a new motor. Lake Keowee in my opinion is not an honest company to do business with.

  Business response

  07/28/2023

  I have reviewed the deal and the warranty. The warranty doesn't cover consumption of oil. There could be many reasons for consumption of oil, Towing, driving habits, etc etc. I do want to help them out and will be more than willing to trade with them or purchase the vehicle back. 

  Mark W******* 

  864-********

  Customer response

  08/03/2023

  I don't except their offer because ******* appraised my car as needing a motor, which was around 6500.00, I still owe 8500.00. That is the problem. We did everything ******* ask us to do, We did the oil consumption Test which proved we needed a motor, So They know it has a problem with the motor. ******* ** ******** SC  knows it needs a motor and they know it is their place to fix it, but because I don't live far enough away for them to fix it they send us back to where we bought it which is Lake Keowee Dodge.. They say out extended ins, don't cover the problem. When we took the ins. out we were told it would cover everything, bumper to bumper. All I want is to have my car fixed. They will trade with me, they offered me a car one year older then I have at a price more than I gave for the one I have. They offered me around 6500.00 for my car.. Now all of these numbers  came from ******* ** ********, they are all so the ones that told me The motor needs to be replaced but the work has to be done by Lake Keowee, which is the ones that said our ins didn't cover the problem. To make a long story short I just want my car fixed. or if they will give me what I paid for the car they can have it back. I am to old to go into debt for another car. If you will check you will find that my car is not the only one with this problem. ******* ** ******** has a half lot of cars with the same problem.  ******* admits there is a problem and it needs to be fixed but since we live to close to them they can't fix it. That is why they sent us back to Lake Keowee. Seems to me they are just passing the buck. If need be you can add ******* ** ******** to my Complaint. Thank you so much for taking the time for me. I feel like they are trying to take advantage of me because I am old and also a woman. 

  Business response

  08/03/2023

  If you don't even give me a chance to trade, you out of it then there isn't really any I can do! I've told you I would do everything that I could to help. If you don't want help, then I guess resort back to your emails to everyone. 

   

   

  Mark W******* 

  864-********

  Customer response

  08/04/2023

  I would be crazy to try to trade, I have been told the car that I bought from you is only worth around 6500.00. I owe 8500.00 still. So I guess I will have to resort back to my emails. If you can live with shafting an old 80 year old women and still be able to sleep at night you go for it. I am sure when you stand in front of your maker on your judgment day you will answer for all the rotten deals you have pulled and got away with. In the long run you will lose more then the price of a new motor. The bad publicity you will be getting will cost you more then you know. Now you have a good day and may God bestow everything on you that you so richly deserve.

• Initial Complaint

  04/25/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My truck, 2019 Ram, had a leak coming from above the back seat (left). I took it to the dealership and they agreed to change the backseat cover since it was affected by the leak. It has been nearly a year and a half but they have not replaced it. They got the wrong color shipped three times. They keep saying that they're working on it but nothing is really done. I've even spoken to a manager.

  Business response

  05/08/2023

  My service manager Dustin S***** will be in touch with the customer. We don't have any record of her or him being here in over a year. But he will reach out today. 

  Business response

  05/11/2023

  We did what was asked of us. 

  Customer response

  05/11/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 
  
  Problem hasn't been resolved although manager called me saying that there should be a replacement seat cover in two weeks.
  
  Regards,
  
  ****** ******

• Initial Complaint

  12/05/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  We wouldn't recommend this dealership for service or sales. Our experience was primarily in service however we had a terrible experience when speaking with two seperate sales managers after asking for the owner. Both managers said they would ask the owner to call us - to this day we never received a call. This dealership does not keep their word on work performed and price quoted. Be prepared for several phone calls stating they found something else wrong and there will be an additional. They will not be honest in regards to what they tell you on the phone and what they put on the invoice. They fraudulently recorded our mileage incorrectly on the invoice so our warranty expires sooner. They lied about what happened to our vehicle on our invoice versus what was told to us via phone conversation. They lied about test driving our vehicle. We have reason to believe they destroyed our engine. Buyer beware.

  Business response

  12/05/2022

  She was never in the dealership, Her Husband spoke with our service manager and we explained everything to him. She is welcome to call me at anytime. ************.

  Customer response

  01/30/2023

  "Sir your response contains falsehood.

  
  

  My wife was with me when we dropped off our vehicle and when we picked it up a month later (the only two times either of us stepped foot in your dealership). She paid for the engine with her card, signing the receipt upon pickup. Your claim that she was not at your dealership is easily proven false which brings your character into question.

  
  

  To imply in your response that I was adequately informed of our engine situation and/or satisfied with the services rendered at your dealership, is outlandish. My wife and I both expressed our shock and disappointment in the deception your dealership was responsible for, upon the pickup of our vehicle. 

  
  

  I am in complete agreement with our orginal complaint against your dealership. We were deceived. We were quoted far less than the final price, our invoice told a completely different story of what occurred versus what we were told via numerous phone conversations, our mileage was fraudulently recorded on our invoice versus actual mileage, your dealership lied to us about test driving our vehicle as the mileage was exactly the same as the day we turned it in, our window washer spray hose was cut and we have strong reason to believe your dealership destroyed our engine. Several messages were left for you, the owner, prior to our BBB complaint to contact us however you did not return our calls. You were given our phone numbers.

  
  

  Our complaint is solely in effort to help others avoid being taken advantage of by your dealership, as we were."

  Business response

  01/30/2023

  So just so we are clear, we did all these things and you failed to reach out to me or a dealership manager. You tore up your van and we fixed your van. Three weeks later you make a complaint. You ask us to lie about your mileage so it would be covered under warranty, and we refuse. You then give us bad surveys and continue with the lie, and you haven't spoke to me once. 

  This is a joke. 

• Initial Complaint

  11/03/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We had a battery warning light and our rooftop was leaking on our Jeep, but the car was working fine otherwise. They said they needed to replace the battery ($400), so I paid the bill. When I picked up the car, the battery light was still on, they couldn't fix the rooftop (they didn't have the parts) and a part of the front panel was missing. We returned the car with rooftop parts we found online and asked them about the missing panel and the battery light. After 3 weeks, we called and they said they couldn't fix the rooftop and that they lost the panel to our car. When we picked up the car, they had it up and running with the lights on the dashboard turned low, which it was very odd. When we brought the car home, the battery completely died (new battery they just replaced). We have tried to jump it with no luck. They lost parts of my car, they replaced a battery that was working fine and now we cannot even start the car, they had our car out in the rain leaking for weeks, and never even bother to call us to tell us the car was ready. Most horrible service I have ever experienced.

  Business response

  11/04/2022

  Please let me check into this please. 

  Business response

  11/07/2022

  Our service department will reach out to you. Sorry for any inconvenience. 

• Initial Complaint

  08/12/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I brought my 2008 Charger 2.7 in for service January 6th, 2022. I wrote a long list of every service and repair I had performed on my car the entire time I've had it. I explained to the service advisor that my car WAS IN LIMP MODE so the transmission wouldn't shift out of 2nd gear. Well, I also explained to them I just installed a valve body with solenoid pack, new transmission filter, fluid and pan gasket. The code my car was showing for the last year before this was ***** Shift Solenoid A Malfunction - High Circuit. "High Circuit" seems to be an electrical problem, which I had confirmed that all the wiring and connectors were good myself so all of that narrowed it down to a problem with the PCM. If you look at the Chilton Manual for my car, you can simply and easily see that after replacing solenoid pack if code still appears it is a problem with PCM. I took my car to Lake Keowee Dodge and simply asked them to reflash/update my PCM to see if this would solve the problem. After I paid for diagnostics, and supposedly them reflashing/updating, they claimed the valve body needs to be removed and reinstalled by their master technician. They proceeded to do so and claimed it was installed wrong but they fixed it and fixed the shifting problem. I also had them change the oil pan gasket and requested new tires (NO alignment, alignment had just been done prior). I refinanced my car to afford the $1950 bill to pickup my car and I get there, they pull it around but before I pay I checked it out and the service advisor said "it shifts into all gears, great!"... well he meant from park to reverse to neutral to drive. Because then he said "but did you know it was stuck in second gear?" So basically he didn't ever listen to a word I said, then threw away or lost my list (because the advisor could never produce the lastmy letter with all maintenance) and what it all boils down to is they misdiagnosed my car, returned it in worse condition and I fixed the car myself with a new pcm

  Business response

  08/13/2022

  We preformed the work that was asked. I do feel like there was a lack of communication with the service writer and the customer. I will have the service manager reach out and assist. 

   

  Mark W******* 

  Customer response

  08/19/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 
  
  The whole reason I bought the vehicle in was to get it out of limp mode. Which is the work I did myself after pushing it off the trailer when getting it home from dealership, and none of the prices I received match the website for ****** Auto Group. Also, the oil pan gasket was replaced however still leaking. I requested no alignment be done on the car either because I had just done an alignment on vehicle a month prior. 
  
  Regards,
  
  ****** *******

  Business response

  08/22/2022

  Like I stated, We did the work that was asked. Why would we refund that. However we will try to help her any way we can. 

   

  Mark W*******

• Initial Complaint

  03/02/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a 2018 Ram with this company in 2019 and purchased GAP insurance with the vehicle. In March 2021 I traded that vehicle in, called the dealership to get the GAP Insurance refund, send in all the paperwork they asked for and did not receive the insurance check. I and my wife have called over 10 times, spoken to multiple managers, left messages for manager, sent emails and have still not received the GAP refund. We have provided them with all our updated contact info and address, and still have not received any refund or notice as to why we haven't received the refund. We also called to try to find out if the GAP was specifically through them or a third party and were told "the manager will call you back" and never did.

  Business response

  03/03/2022

  Please read attached. When he traded his vehicle, the lienholder automatically deducts Gap insurance. The common mistake is that a salesperson and or Sales Manager will tell the person that they are getting it back. That is incorrect with specific lienholders. I hope this clears up any misunderstanding.  

  Mark W******* 

  General Manager 

• Initial Complaint

  01/18/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  On 09/27/2021 I purchased a 2016 Jeep Cherokee from Lake Keowee auto dealership in Seneca SC. I put $6000 down to go toward keeping my monthly payment as low as possible. A few days later I was going over my sales contract and found they had put $3000 toward a service contract for an optional warranty that I did not ask for nor was made aware that they had arbitrarily sneaked into my sales contract. I returned to the dealership and requested to cancel the service contract. A cancellation was drawn up and I was impressed that they would see to it that the service contract would be cancelled and I was told the money would go to the lien holder. To date I have been in touch with the service contract company and found that Lake Keowee never contacted them to cancel. That was December of last year and I informed them of what I just imparted to you. I have yet to see the money go to my lien holder. I am getting no communication from anyone involved and am at my wits end over this scam perpetrated upon me by Lake Keowee auto.

  Business response

  01/19/2022

  We will gladly process his cancellation. Please refer to your contract and see that it takes 8-12 weeks to process. With that being said all transactions are recorded and you were fully aware of the warranty and even asked what it covered. Your claim has been started and will be processed. 

  Customer response

  01/19/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 
  
  
  Regards,
  
  ***** *****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩