ComplaintsforPalmetto Enclosure

• Initial Complaint

  02/10/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In November we had Palmetto Enclosure install an EZ breeze patio enclosure system. We paid as expected in full upon installation with the understanding that a window would need to be reordered and installed at a later date. Additionally, the company promised to return to correctly caulk/seal the gaps and screw down the doorway threshold. We have made repeated attempts to communicate with the company but cannot elicit a response.

  Business response

  03/17/2022

  Business Response /* (1000, 8, 2022/02/16) */ I have spoken with project manager, the window has been on back order but is scheduled to be here the week of the Feb 21st. We will be at the customers as soon as we recieve it to complete then job.I apologize for the delay but we will make it right. *****

• Initial Complaint

  12/10/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My husband and I hired Palmetto Enclosure to install a new enclosed screened in porch. They disposed of the old porch into our backyard. This is was 12-1. Then, on 12-3, an employee from Palmetto Enclosure came to pick up the yard trash in our backyard. Both my husband and I were at work and when I came home around 5:30, there was a big truck and flatbed trailer that was in the drive. He was tying down the debris. Right after that, my husband got a text from our neighbor that we had a water line leak in our front yard. I had to go out and the water was everywhere. I shut the valve off to the house. We had no water that night and the next day, I called Palmetto Enclosure and explained their employee had run over the water line with the heavy trailer to get to the trash. They called me back and said the employee denied it. ***** ***** came out to look at it and then he called a plumber to come and fix it. The plumber came out and said that someone had run across the yard to our back fence and he said "what a coincidence that you have this damage at the same time someone came with a heavy truck and trailer to pick up the debris in the back" He noted everything he did and noted on the bill that this was the reason why the water main was broken. I contacted ***** and gave him a copy of the bill for 440.00. He has not paid this bill and I need to be refunded what we paid the plumber. Also, I had complained about how the railing was done and was told no one else had complained. The railing has sharp edged gaps and I was afraid my grandchildren could cut their hands or feet. I am only asking for the plumbers bill to be refunded back to us.

  Business response

  12/10/2021

  Business Response /* (1000, 5, 2021/12/10) */ We installed screen walls for this person a cuples days after we finished Marshall called my project manager and stated that we drove over her water line and brake it. We contacted our workers and ask them if they drove on the lawn, both stated they never drove on lawn they carried all materials from the back to the front where their my employees are instructed truck and trailer was on the driveway (as the customer stated in her complaint. My lead guy told me me when he walked to the backyard at the beginning of the project the ground was soaked, all of my employees are instructed to never drove on the yard. The customer contacted us on saturday with the problem, I was there within an hour to look at the problem, I seen track of a lawnmower near the line and thought that have been the problem, the neighbor came out and stated to me and ****** the previous owner had problem with the same thing. I tried to help her by finding a plumber to come out and fix it, I have left ****** multible messages about this with no response, my company is not responsible for this. Consumer Response /* (3000, 7, 2021/12/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) *****, the owner, when he was in my yard, called a plumber. ******* with Lexington Plumbing. The plumber who he called (***** gave me his phone to talk with *******), so I hired him to come look at the leak. When the plumber came out, he said there was no way a riding lawn mower could do the damage and that there were heavy tire tracks. I am attaching the text I got from the plumber. He is willing to vouch for the damage. *******'s text: Then I said then why did you call me and then why did you dig it up and then why is your tracks over it if you didn't drive on it cuz you were the only one working there and then he had a long cause and then he said well we were off to the side I said yeah but you ran over to line the line ran that way and then it elbowed over and you ran over the elbow and then he denied that but how can you deny it why are you digging it up none of that makes any sense why did you call me why are you involved if you didn't do anything cuz you did it you know you did it and he got mad and hung up on me. I am still asking that we are reimbursed for the damage caused by the truck and trailer that was in the yard picking up the trash from their install of the screened in porch. Thank you, ****** ******* Business Response /* (4000, 10, 2021/12/15) */ I called and came to her house to help if my people had done this is would cover the repair, but both of my worked stated they didnt drive on the grass. I told her we didnt do this, and called a plumber to help her NOT BECAUSE I WAS ACCEPTING RESPONSIBILITY. I have been a member of the BBB for years with anY A rating and now complaints. I WILL NOT BE RESPONSIBLE FOR THIS. Consumer Response /* (4200, 17, 2021/12/27) */ Regina, Good Morning. I was on vacation last week and did not respond to Palmetto Enclosure's last response. I'd like to reopen the case and file my response. Thank you for your help in this matter. My response: Yes, ***** did come to my house and we both saw the tracks in my yard. It is not a coincidence. No one was on my property except Palmetto Enclosure picking up our yard trash (from Palmetto Enclosure's install of our screened in porch) on the same day that we had the broken pipe/water leak. It was leaking so much late in the day, that I had to go out and turn the water off. All I am asking is for his business to do the right thing. I am a business owner, and I stand behind the products I sell. If one of my employees does something wrong, I make it right. It's the fair thing to do and I ask for the refund on the repair. Thank you, ****** ******

• Initial Complaint

  09/20/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Had my covered porch installed by Palmetto Enclosure November 2020. At time of installation, I didn't recognize any issues. On July 21, 2021, I reached out to ***** (owner) and **** in regards to issues with the vinyl siding they installed. I took pictures and emailed to both of them. **** responded that she would send somebody out to look at it. All he did was tuck the vinyl back up which didn't resolve the issue. It appears that during the installation they miscut the vinyl siding which is why it keeps falling. For a $10,000 job, I would expect better workmanship and honoring the job they did when issues arrive.

  Business response

  09/29/2021

  Business Response /* (1000, 5, 2021/09/21) */ We have received the complaint and went to fix. There was pieces of vinyl siding on the new structure that had blown off in a storm. The vinyl that was available was put back up. There was a piece missing. The vinyl did have some issues of placement and a missing piece. I was under the impression that a crew member had repaired this and it was not completed. It is scheduled to be repaired by 9/23 weather permitting. Consumer Response /* (2000, 7, 2021/09/24) */ (The consumer indicated he/she ACCEPTED the response from the business.) I do not accept the response above as I personally reached out several times since the initial time the worker came out. BUT **** did come out on 9/23/21 to fix the mistakes of the improper cut vinyl as well as the handrails that were installed properly during the original build they did. She also explained the issue of the worker they had to let go who oversaw the warranty issues that they were under the impression were resolved. So they did fix all of my concerns and this issue has been rectified

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩