ComplaintsforCrews Chevrolet

• Initial Complaint

  12/08/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Crews Subaru sold me a 2024 Subaru Legacy and charged me $2,145.00 for an Extended Service Agreement, I did not want, and did not give me credit for a $2,500.00 cash deposit I paid for the car!

  Business response

  12/08/2023

  $2,500 down payment was on buyer's order. Warranty was cancelled, however since it was included in financing the refund was sent to the bank.

  Customer response

  12/08/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  David *******

• Initial Complaint

  11/02/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  The way ******* ******* does bussines I don't like it he **** about telling us the down payment to put down my car note high as **** and he also **** about everything else this man doing c****** f**** stuff including the manager I would never go to them again

  Business response

  01/01/1900

  Business Response /* (1000, 5, 2022/11/03) */ Thank you for letting us comment on this. The comments on **** ******* are not what we see everyday. **** is our most referred sales person as his customers trust him and find him to be very helpful. The complaint requests an adjustment to a credit report. Any adjustment to a credit report needs to be done through the credit bureau. We can look back a limited amount of days in our credit system, and in that time there is no report on a person with the name listed in the complaint.

• Initial Complaint

  09/22/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a vehicle from Crews chevy in March 2022. I was in a rear end car accident within 3 weeks of purchase. Crews chevy provided an estimate to complete the repairs and stated a 14hr labor time. The car was dropped of early May. By July it was still not ready and Crews chevy stated their negligence caused additional damages, they took over payment for my rental. End of July they stated the vehicle is ready - upon review, they had damages all of the molding around the entire vehicle, damaged the luggage rack, the radio did not work and all of the glass was scratched as if someone had detailed it with sand paper. Crews chevy acknowledged all items and agreed to make the repairs. They replaced all of the molding they refused to provide a list of materials replaced and agreed to replace all windows, tint, repair the radio amd service error issue among other items. Yesterday. They stated the vehicle is ready (4th time) and said I had 24hrs to return the rental or they would report it stolen. I had said I would return it once they provided a list of repairs completed & my husband was available tomorrow at 9am. They again said they would call and report it stolen. I picked up vehicle today & they have repaired NONE of the items their collision center damaged. The original repairs they were contracted and paid for are not done properly either. It has been over 5 months of stress and inconvenience and now I am stuck with this vehicle with shotty repairs and many additional damages caused by Crews chevy until I can afford a contract attorney or someone to help make it right. Please help. I gave it 5 months and tried to believe they would follow thru with their obligations to make it right. Please let me know what avenues I have. Thank you

  Business response

  09/29/2022

  Business Response /* (1000, 5, 2022/09/23) */ Thanks for allowing us to respond. While we differ in our view of many of the events, it does matter that the vehicle in question is a 2018 (now 6 model years old). the vehicle was purchased as a preowned Chevy and wrecked thereafter. After reviewing the customers concerns, we brought the vehicle back into service. We offered the customer a loaner car, with the understanding it was to be returned in a specific timeline. when we examined the radio issue it was not duplicated, although it should fall under warranty. Since we cannot duplicate, by warranty rules we can't fix what doesn't appear broken. The customer is welcome to go to any other GM dealer, and if it is duplicated, they have both a GM CPO warranty and an additional purchased extended warranty. As to the other issues, we evaluated the concerns outlined in previous emails, and repaired everything we reasonably believe could be created by the work we did when the car was in the body shop. We will not be offering to effect any other repairs. At this time, we have concluded our business with the customer. I hope this clears up any questions. Consumer Response /* (3000, 7, 2022/09/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) Thank you for letting me respond: Yes , it was a $40k+ Certified 2018 Chevy Traverse that looked & drove good as new with under 60k miles. It would be Unreasonable to believe I would buy or that you would sell a $40k vehicle with every piece of glass, Mirror and trim visibly scratched. In fact, considering all of the windows, mirrors, and trim have the same scratches , in the same motions with the same depth- it is extremely reasonable to believe those scratches all happened at the same time, In your care during the final detail. ADD to that, the collision manager verbally and the GM via email - agreed to replace all mirrors and glass scratched while in their facility - I can reasonably assume that's an acceptance of responsibility. However, Chevy did not follow thru w those agreed upon , in writing repairs. I cannot safely see out of my windshield when driving if hit by direct sunlight due to the scratches- it is unreasonable to say they existed and i did not notice during my purchase or a sunny day in few weeks I drove it. Regarding the Radio - if you turn it on , you will duplicate the issue. The reception is in and out as you were told . It is quite reasonable to believe this happened during the installation of the new lift gate that sits directly below the antenna. You agreed to repair it & did not. I did not expect a new car - even though your website claims I will receive my vehicle back "good as new" . I should have been able to reasonably expect proper repairs of the items you were contractually paid for & you to correct additional damages caused in the 5 months stay at your shop . (Lets not ignore it was there 5 months for a 14hr repair ,while I drove it for 8 weeks at most prior amd that I have only made a complaint after you blatantly failed to complete repairs to damaged items agreed upon). In fact, my husband and I were told by Chevy employees many times "THANK YOU for being kind, many others In your situation are not." Please understand I have been beyond patient and understanding of this situation. Chevy was paid to replace the liftgate from a rear end collision estimated by chevy to be a 14hr repair & resulted in 5 months at their facility, replacing all of the molding around the vehicle and tires as well as making repairs to the luggage rack, and others listed in various reports. (None of them related to a rear end lift gate replacement). It is reasonable to believe that during that 5 month stay , "collision shop debris" attached to my vehicle & it wasn't thoroughly washed before the final detail which resulted in all of the glass , trim and mirrors looking like they were detailed with sandpaper - or detailed with existing debris on the material they were using to detail my vehicle. I will be happy to provide texts , emails, verbal accounts of all that I have stated to be true as well as false paperwork provided by chevy with someone else's account info when I requested a report of additional repairs done to my vehicle on 8/10/22.(showing the molding replaced) I have & am only asking Chevy to do the right thing. I have never made a negative review or complaint against a company, until now. I would love to find a resolve , but it starts with accountability. Your response showed none. Business Response /* (4000, 9, 2022/09/26) */ We had previously offered what we believe was a reasonable "middle ground" solution and that was rejected. Following that, the customer chose to hire an attorney. At this point, we have concluded our attempts to find a solution. We have executed the repairs we agreed to undertake though the customers attorney. This is the only resolution available. And that is concluded.

• Initial Complaint

  08/16/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  ON April 2nd went to crews chevrolet to purchase a vehicle i was approved for 2017 gmc terrain vin ***XXXXXXX I BOUGHT MY CURRENT VEHICLE AS A TRADE IN AND IT WAS VALUED FOR 2,500 AND THEY ACCEPTED IT AS MY DOWN PAYMENT TOOK THE TERRAIN HOME AND HAD IT ROUGHLY ABOUT 15 DAYS UNTIL CHICO A SALES PERSON THAT SPEAKS SPANISH CONTACT ME BECAUSE I ONLY SPEAK SPANISH AND HE TOLD ME THAT I NEEDED TO RETURN THE GMC IN BECAUSE IT DIDNT PASS INSPECTION AND IT WAS DANGEROUS HE SAID THAT I CAN EITHER BE PUT IN A DIFFRENT VEHICLE OR THEY CAN GIVE MY DEPOSIT BACK I SAID I WOULD TAKE ANOTHER CAR AND THEY PUT ME IN A 2018 TOYOTA CAMARY THAT SAME DAY. ABOUT A WEEK IN I NOTICE AN ISSUE WITH THE CAR THE PASSANGER SEAT BELT WOULN'T BUCKLE AND THE CAR WOULD SHAKE AND STALL ONCE I HIT 5MPH I CALLED CHICO LET HIM KNOW AND HE SET AN APPOINTMENT FOR ME SO THEY CAN DO A DIGANOSTIC ON THE CAR THEY CALLED ME BACK AND SAID THAT THE CAR HAD 4 BAD SENSOR AND I SHOULD TAKE IT TOYOTA, AT THAT POINT I WAS UPSET BECAUSE THEY DIDNT WANT TO FIX IT AND ALSO WANTED ME TO TAKE IT TOYOTA TO GET IT FIXED SO I LET THEM KNOW THAT I DONT WANT THE CAR AND I WOULD LIKE MY DEPOSIT OR THE TRADE VEHILE BACK BEACAUSE THIS THE SECOND CAR I HAVE TO BRING BACK SO I LEFT THAT CAR AT THE LOT AND TILL THIS POINT THEY DON'T WANT TO RESOLVE ANY THING I ALSO WENT TO THE DEALERSHIP AND SEE IF WE CAN GET SOMTHING WORKED OUT ON THE 8/13/22 AND SPOKE WITH **** THE SALES MANAGER BUT I JUST ASKED IF I CAN GET MY MONEY OR MY OLD CAR BACK AND HE SAID NO WHAT THEY CAN DO IS FIX IT BUT I DIDNT WANT THAT BECAUSE OF ALL THE ISSUES SO NOTHING WAS DONE AND ON TOP OF THAT THE BANK IS CHARGING ME AND I EXPLAIN TO THEM THE ISSUE THEY DONT CARE EITHER AND MY CREDIT HAS BEEN LOWERED BECUASE OF THIS ISSUE ALL I WANT IS TO GET THIS RESOLVED IM A SINGLE MOTHER WITH NO CAR AND I HAVE TO ASK FOR RIDES TO GET TO WORK ITS BEEN VERY HARD.

  Business response

  09/22/2022

  Business Response /* (1000, 5, 2022/08/16) */ Thanks for allowing us to comment on this case. The customer bought the Toyota on4/12/2022. on 5/5 we examined the vehicle with the complaint of a check engine light. There was no history of a check engine light at that time (see attachment). There was a lane departure warning light however. The customer was informed that the LDW light is covered under a reprogramming bulletin. However, only Toyota can perform the reprogramming necessary under the bulletin. At that time, I am told we offered to set up an appointment at Toyota, or she could set one up at her convenience. Further, the customer has an extended warranty as well to cover mechanical problems with her vehicle. (also see attachment). She has complete ownership of her Toyota, she has chosen not to drive the vehicle, and we have advised her to take advantage of the fix available from Toyota. We have no negative impact on her credit, only her payment history would create that issue. She is advised to pick her car up and either allow us to arrange an appointment for her at Toyota, or arrange the appointment herself. Consumer Response /* (3000, 7, 2022/08/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) They have sold two faulty vehicle to me and don't want to fix the issue they think it's ok to have me driving in a dangerous vehicle that they let me take home the first time due to failed inspection Second vehicle was bad and only drove it for a week I would understand if it was almost a month but it wasn't they should have considered giving me my deposit but this dealership obviously doesn't care about there customers or have any remorse what so ever they only see dollars signs and I'm still with out a vehicle and yes I have not made any payments because the vehicle is no good and I told them I no longer what it because this is twice that I have an is issue so no I don't want it repaired I would like my the trade or money so I can take my business somewhere else Business Response /* (4000, 9, 2022/08/19) */ Thank you for allowing us to respond. The customer in this complaint purchased the vehicle (reconditioned and approved for extended warranty) on 4/12 with a completed contract and acquired a loan on the same vehicle on that date. The customer took possession of the vehicle on that date and assumed ownership on that date. We have a record of the customer bringing the vehicle in for a check engine light on 5/4 as documented in our previous response. The customer has ownership of the vehicle, the bank has funded money per the customer's contract and placed a lien on the vehicle. The customer has chosen not to allow Toyota to remedy the lane departure warning light issue (not a check engine light) per Toyota's national bulletin. This is the customer's choice and the customer's vehicle. The customer is responsible to maintain their vehicle and repay the loan they agreed to pay. Crews Chevrolet has done what it can in reviewing the car and advising the customer as to repair options, but ultimately, the customer must decide their actions pursuant to the ownership and maintenance of their vehicle.

• Initial Complaint

  08/15/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The service department has yet to update me on my truck. They keep tell me it will be ready in a day or two then saying it will be next week then they stopped returning my calls. I want my truck fixed they have had it for almost two months for something that could have been fixed in about 2 or 3 weeks depending on part delivery times.

  Business response

  08/23/2022

  Business Response /* (1000, 5, 2022/08/16) */ Mr. ******** has been advised his vehicle is complete and he is due to pick it up this afternoon.

• Initial Complaint

  05/26/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I took my vehicle to crews Chevrolet on 4/22 due to me experiencing electrical issues. I showed the staff video of exactly what was happening. I received a list of things that they required me to get fixed but I asked them to please focus on what was a direct link to the electrical issues I was having. I was then told that my alternator was giving off a high voltage which was causing me to have the electrical issues I was having. They replaced the alternator and several different things adding up to 1545.22 that my warranty covered. I picked my vehicle up on 4/27/22 and before I got out of the parking lot my dash board lit up and I was experiencing all of the things I experienced prior to dropping my vehicle off. I took my vehicle right back and they kept my vehicle for an additional 2 weeks. During these two weeks I got not one call about the status of my vehicle. I called and reached ******* that said her and a few others were just back from vacation and that she didn't know what the status was on my vehicle. I then got a call that said they put 20 miles on it and I could come get it because its not giving them any problems. I picked my Vehicle up on 5/18 and broke down on 5/20. I contacted the dealership to let them know and to see if they could tow it and lend me a loaner until they can figure out what is happening. I have gotten nothing but attitude and mistreatment since. The service manager has been putting me off and they refuse to lend me a loaner vehicle. ******* answered the phone when I called to speak to the service manager and didn't even greet me she just put me on hold for 20 plus minutes. ***** still has my vehicle and they do not have a resolution. I am having to come out of pocket for a rental car I cannot afford all because of the negligence and the inaccurate diagnosis that left me stranded. ***** ****** did reach out in response to my google review but made no real effort to assist. I would like a reimbursement on my rental or full deductible

  Business response

  06/23/2022

  Business Response /* (1000, 5, 2022/05/30) */ Thanks for allowing us to respond to this complaint. The vehicle was brought in to our service center on 5/20-5/21 and we could not duplicate the problem the customer described. we communicated with the customer and continued to try and duplicate the problem. After a reasonable amount of time and attempts to duplicate the issue without success, we asked the customer to pick up her vehicle. As of last week, the customer has possession of her vehicle.

• Initial Complaint

  04/08/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I brought a 2022 Chevrolet Trailblazer August 2021, a month later, when backing up the brakes made a loud noise. I took the car to 3 Chevrolet dealership and they can't find nothing wrong with the brakes. After sitting for a while, when backing up you will hear a loud noise. I just want them to fix the problem.

  Business response

  05/04/2022

  Business Response /* (1000, 5, 2022/04/12) */ Thanks for bringing this to our attention. This customer did buy the Trailblazer in August of 2021. The only time we have service history at our dealership is on 2/2/2022 when the vehicle was brought in with a brake noise concern. There was a service bulletin form General Motors (#20-NA-079 1.0) this bulletin required us to execute the recommended repair action. We completed that action, and the brake noise was not present following the repair. We have no other record of any repair request at this dealership before or since. If the customer wishes to have us review any complaints presently, the only have to schedule an appointment. I noticed the customer's "desired resolution" is "exchange". If they would desire an exchange, that is handled through General Motors, and not at the dealership level. To pursue that, the customer must contact General Motors directly. Consumer Response /* (3000, 12, 2022/04/19) */ I would like the car to be fix. Business Response /* (4000, 14, 2022/04/20) */ As explained previously, we haven't any record of seeing the car since we corrected the issue per the OEM service bulletin in early February. The customer is welcome to call us, make an appointment for us to diagnose any concern. We can then recommend repair. Until the time we have an opportunity to examine the vehicle, we cannot affect any repair. We await direct communication from the customer. Consumer Response /* (4200, 16, 2022/04/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) I want the car to be fixed. I will take the car back on 4-26-, to leave it over night. Business Response /* (4000, 19, 2022/04/26) */ Customer will please schedule an appointment through our phone or online so that we may help them in a timely manner. If they have already done so, that is wonderful Consumer Response /* (4200, 21, 2022/04/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) Waiting to see if they will repair the problem. Consumer Response /* (2000, 29, 2022/05/03) */ Picked up my car, there is no noise. Thank you

• Initial Complaint

  04/05/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In May of 2021 I purchased a Infinity Qx56 with 97,384 miles from Crews Chevrolet which include a Lifetime Drivetrain warranty. On January 3, 2022 the vehicle with 110171 miles lost power and was un-drivable. I called Crews Chevrolet service department and followed there recommendations of having the vehicle towed to the Infinity Dealership, In February the Dealership service Department filed a claim with the warranty company stating that there was damage to fuel pump (that runs off of timing chain) due to the vehicle jumping timing and metal metal found in oil, they recommended engine replacement. After the Claim was denied, I went t and talked to Crews Chevrolet General Manager ***** ****, after giving him all the paperwork he requested, he said would look into the Claim. After a week he informed me that he agrees that the claim should be covered and he would be addressing concerns with Warranty company. It is now April 5 2022 and all I'm getting is that he is still talking to or waiting on Warranty Company. Before I completed purchase of the vehicle, I voiced concern to salesman about purchasing a used vehicle that had 97000 miles on it, he assured me that with the warranty that was included with purchase the only expense I would have if anything happened to engine would be a $200 deductible, he then brought his sales manager **** ******* who helped with the sales pitch by reassuring me that the warranty would cover the engine . THIS HAS NOT HAPPENED , I have not had use of my vehicle since January and it has been over a month since the warranty company has declined repairs.

  Business response

  05/04/2022

  Business Response /* (1000, 5, 2022/04/07) */ Thank you for allowing us to respond. In the later part of February, Mr ****** came into Crews Chevrolet to ask for assistance with a warranty dispute. He purchased a preowned Infiniti from us on May 5th of last year. During the following 9 months he had driven the vehicle approximately 13,000 miles and the engine had developed a severe problem recently. The vehicle was now at Hudson Nissan, and the service department there had told him the repair was to replace the engine because of internal damage to the engine. Mr ****** had received a powertrain warranty from us with the purchase of his vehicle and his description of that warranty demonstrated his understanding that the warranty covered the internally lubricated components of the engine and transmission. He relayed to me that Hudson Nissan believed that the warranty covered the problem with his vehicle, but the warranty company had denied the claim. He asked for assistance. I agreed to look into it, and contact the folks involved, because based on Mr ******'s description of events, it seemed that the warranty should cover the issue. I received information from Hudson Nissan in early March, and additional requested records from Mr. ****** on March 22nd and 25th. These records were forwarded to the warranty company personnel, and I have had multiple conversations with all parties. I have requested and additional review of the facts from the warranty company, and additional inspection of the vehicle. The warranty company inspector believes that the engine fault was the result of a failure of a non-warrantied part, therefore making the ensuing damage non-covered. The folks at Hudson Nissan do not believe this is correct. We await the conclusion of the warranty company review and re-inspection. As I have explained to Mr. ******, we are willing to have the conversation with the warranty company from a customer service perspective. Ultimately, this is a dispute between Mr ****** and the warranty company. The preowned vehicle Mr ****** bought was driven for the better part of a year, and approximately 13,000 miles after he bought it. Crews Chevrolet is not a party to this dispute, and we have acted to help remedy this with the warranty company on Mr Coopers behalf because he requested such assistance. Consumer Response /* (3000, 7, 2022/04/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) Good Morning, Thanks for the opportunity to reply to CREWS CHEVROLET answer of my complaint. The warranty is a "LIFETIME" warranty on the QX56 Infinity, so why is the fact that it was driven 13000 miles in 8 months even relevant? The warranty was not purchased by me, it was purchased by CREWS Chevrolet ,also making the dispute between the Warranty Company and Crews Chevrolet, the dispute I have with Crews Chevrolet is that the warranty they purchased is unjustly denying my claim. The claim that after reviewing the paperwork and consulting with his advisers, General Manager ***** **** has stated " I can personally can line up 4 people pushing 100 years of experience with NISSAN that will say the warranty company's inspector is wrong". with this information Crews Chevrolet has done nothing to right this issue. It has been over a month since I have brought this issue to General Manager ***** **** and nothing has been done. He knows that this vehicle should be repaired and still has not done anything to justify this issue, except make excuses and blame the warrant company who CREWS CHEVROLET bought the warranty from. The warranty company that (per ***** ****) "Crews Chevrolet has done Hundreds of Thousand Dollars worth of business with. It was implied multi times during the sale that don't need to worry about engine failure, now the engine has totally. Thank you Business Response /* (4000, 9, 2022/04/15) */ Thanks for the opportunity to respond. WE will be happy to review Mr. Coopers comments. 1.Yes, the warranty is "lifetime' as he states, however, the warranty only covers the engine and transmission. The warranty company believes the fault was caused by a part external from the engine and therefore would not be a covered repair. Mr ****** understands this, and in fact, explained it that way to me when he first brought this to our attention. The vehicle is located at a Nissan repair facility and has not been in our facility for this problem or the resulting inspections by the warranty company. So all information available to us is from one of the other parties, rather than direct. 2.Mr ****** contracted with the warranty company as part of his purchase of the vehicle. Crews includes this protection as part of the vehicle transaction, however Crews Chevrolet is not a party to the contract and the warranty. 3. Mr ****** is also incorrect that we have done nothing to try to help solve this problem. Through yesterday we have had many phone and email conversations with the Nissan repair facility and the warranty company representatives to try to solve this problem in a way favorable to Mr. ******. The warranty company has not issued a final decision to my knowledge as of the writing of this response. Finally, this complaint is focused in the wrong area, and we empathize with Mr. ******'s frustration. However, the warranty contract is specific in what is covers, Mr. ****** is aware of that, and explained to me the difference between internally lubricated coverage and external parts. The dispute ultimately is centered on the cause of the fault and damage in his vehicle. That outcome is dependent on the warranty company, their inspection processes, and the repair facility where the vehicle is located and examined. Crews Chevrolet is not a party to any of those, and has only acted to help Mr. ****** by getting the warranty company to re-examine the issue,, which they have agreed to do, and are in the process of doing. Consumer Response /* (4200, 11, 2022/04/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) Mr. ***** **** and CREWS CHEVROLET are aware of the issue with the 2012 Infinity engine needing replacing and have stated numerous times that even tho that the Warranty Company that they purchased the lifetime warranty from believes that the Damaged engine is not covered, It should be covered. Mr **** has stated numerous times that after reviewing the paperwork and consulting with his advisers that the warranty company is wrong and has done nothing to make this right. The vehicle has not been to CREWS CHEVROLET , when the vehicle originally broke down in January, I called CREWS CHEVROLET and was told by Sales Manager **** ******* and Service Manager ***** ****** to take it to the Infinity Dealership, and after constant delays due to being short staffed at Baker INFINITY , I again went to CREWS CHEVROLET for guidance on how to get my vehicle repaired, the service Department suggested that I have the vehicle taken to Hudson Nissan, in which I did. At no time has anyone from CREWS CHEVROLET asked for the vehicle to be brought to their service facility. if Asked I would have had the vehicle towed to them. Hudson Nissan is 1.8 miles away CREWS Chevrolet. During the purchase of the vehicle i was told that the vehicle would come with LIFETIME DRIVETRAIN Warranty. Crews Chevrolet purchased the warranty I did not. I was given no paperwork concerning the warranty when I purchased the vehicle. I was given warranty information on extended electrical warranty that I purchased from **** warranty company. Since CREWS CHEVROLET purchased the warrant they should be a party to the contract and the warranty. Crews Chevrolet has been aware of this issue for almost 2 months. Nothing has changed. Crews Chevrolet had made statements when selling the vehicle that crews Chevrolet and the warranty company are failing to be fulfill.I have done everything possible to get what was told to me by Crews Chevrolet.They have done their research and acknowledges that the engine should be repaired. But except for phone calls and e-mails Crews Chevrolet has done nothing to rectify this situation.

• Initial Complaint

  02/24/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Car was taken to crews Chevrolet November 21st 2021. They had it until January 7th of 2022. The service tech who started on my car was let go due to his unprofessional behavior I might add so a new person took over. After getting the car back after major work (motor replacement) the car had wiring issues air and heat issues I tried to have fixed . I was told the issues were from before but have paperwork from the same place of business never showing proof that these were. I was finally able to get someone to look at the car on 1/22/2022 due to the abs system light turning in and brakes grinding. I was told it was a wiring issue and they said they fixed it. Them again on February 7th 2022 the cars ac and heat were out again. I took it in and they wanted me to pay 2400 dollars for repair along with a now broken hood clip(was never mentioned broken before that day) nor were the actuator doors temp control issues etc they said were o name to pay to repair. I have paper work from all of these dates. Yes it never mentions these issues. I have again contacted them today 2-23-2022 about my airbag light and headlights not working and they say they will look at. Sounds like the wiring was never really fixed. I reached out today to the supervisor and never received a call back but hope to hear something so this can be handled professionally if not I will take the nexts steps to get this handled.

  Business response

  03/17/2022

  Business Response /* (1000, 5, 2022/02/28) */ We replaces the engine 11-23-21. Customer picked car up 1/7/22 and car returned 1/20/22 with ABS/ headlight complaint. As issue resolved with ground wiring repair, headlamps were working properly with no issues. Customer returned 2/7/22 with heat blowing from right side vents, but cold blowing from left side vents. Diagnosis found right side temperature actuator faulty behind dash board. Customer declined to have this repaired. The temperature actuator behind the dash board is not in the engine compartment (the area worked on previously) and has nothing to do with the engine replacement. This is a new issue with an older vehicle that has nothing to do with the completed repair. Based on that, if the customer wants the new issue repaired, they would be responsible for the payment of the reapir. Consumer Response /* (3000, 7, 2022/02/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) My car was perfect before they did this work. It has gone to this shop for all maintenance and it was never mentioned by me as a problem nor them during any inspections. After the engine replacement all these issues have arisen and I do not feel responsible for the repairs. Business Response /* (4000, 10, 2022/03/04) */ The vehicle was repaired as directed in the customer approved work orders. The vehicle returned later with other issues that could not be part of the original repair. And the customer now is adding items on that were not part of the repair, and did not occur here. We are happy to repair vehicles for all customers. However, the repairs would be the customers responsibility. We will advise all customers on the needed or suggested repairs for their vehicles, but we will not fix the vehicle without customer consent. Consumer Response /* (4200, 12, 2022/03/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) Well the engine was replaced and y'all sure set that on wiring or so you say as to why my brakes no longer were working. Every time I deal with this company it's always an issue that has some astronomical price. I didn't mess up my ac nor the hood rod y'all did and y'all just don't tell people. The good rod sure worked when you did the repairs for the braking issue, and I certainly didn't touch my hood for any reason yet it was broken on return to you within two weeks of the actual repair. The car was never given back to me right. I was there within a week over the car acting funny and ***** whom y'all fired said that was my fault. But then ***** days we let him go bring the car in for us to fix because it was def the techs fault for setting an engine on the wiring but now I've broken an ac and a hood rod. So no maybe do accurate and honest work. Bc I didn't tear shutting in my car up.

• Initial Complaint

  07/21/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 3/19/2021 I went through ***** Car Wash to get my car cleaned and something was caught in their spinning brush that cleans your vehicle. My 2021 Chevy Tahoe got baseball sized dents from the front bumper to the back of my my vehicle. It broke my windshield and sunroom during the car wash. Water also got in my car during the car wash and damaged the interior. I took photos, got an incident report from the car wash, and called **** as soon as it happened to file an insurance claim. Crews is a preferred vendor for **** and assured me that they could do the repairs. To summarize the complaint it has been four months since my Tahoe was given to Crews Chevrolet. Two and a half months of trying to figure out the liner replacement. I was told that after this much time has passed they cannot get GM the maker of the vehicle to do the replacement. This would of helped my claim if we knew this up front before any cost or repairs were started on the vehicle. I know they tried but now I'm stuck.

  Business response

  07/30/2021

  Business Response /* (1000, 5, 2021/07/23) */ Mr ******'s Tahoe has been fully repaired with the exception of the headliner. General Motors (the manufacturer) has been unable to provide a headliner that is suitable for the repair due to parts and supply issues. Crews has consistently stayed in contact with both Mr ****** and his insurance company with the information. However, until GM provided a suitable headliner, we cannot finish the repair properly.

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