Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Pools and Palms Installed by L&L has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfilePools and Palms Installed by L&L

            Pool Contractors
            Multi Location Business
            BBB accredited business

            Contact Information

            4061 Belle Terre Blvd

            Myrtle Beach, SC 29579-9430

            Visit Website
            Email this Business
            (843) 236-5665

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            4.65/5

            Average of 26 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 3/28/2007

            Years in Business: 28

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            This company offers landscaping, pool, and excavating services

            Business Details

            This is a multi-location business.

            Find a Location

            Pools and Palms Installed by L&L has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Location of This Business
              4061 Belle Terre Blvd, Myrtle Beach, SC 29579-9430
              Email this Business
              BBB File Opened:
              4/16/2002
              Years in Business:
              28
              Business Started:
              1/1/1996
              Business Started Locally:
              1/1/1996
              Business Incorporated:
              1/1/1996
              Accredited Since:
              3/28/2007
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              BBB records show a license number of 154 for this business, issued by South Carolina Department of Labor, Licensing and Regulation. The expiration date of this license is 6/30/2024.

              These agencies may include:

              South Carolina Department of Labor, Licensing and Regulation

              Synergy Business Park; Kingstree Building, 110 Centerview Dr.

              Columbia SC 29210

              (803) 896-4300

              https://llr.sc.gov/

              Type of Entity:
              Limited Liability Company (LLC)
              Alternate Business Name
              • L & L Excavating Landscaping
              Contact Information

              Principal

              • Ms. Melissa Pick, Office Manager

              Customer Contact

              • Mr. Larry Gross, President/Owner
              • Ms. Melissa Pick, Office Manager
              Additional Contact Information

              Fax Numbers

              • (843) 357-6307
                Primary Fax

              Phone Numbers

              Email Addresses

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Hiring a pool contractor

              Customer Complaints

              1 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              06/01/2023

              Complaint Type:
              Order Issues
              Status:
              Answered
              I gave pools and Palms (*******)$2000.00 cash on 3/3/23 for a save the date of October installation.I live in HOA community and was approved prior to deposit as well as permission from my neighbor that machinary would be a few feet on his property for the day of installation 32weeks after receiving my $2000.00 she sent me an email to print out for neighbor to sign He changed his mind and was sorry.I deseve my deposit back because contract was signed with verbal permission and wasnt told about form until after $ received When I went back to office her helper (****** ) said I can come back following day for refund and so I did When I got there ********************** told me its nonrefundable
              Read More

              Customer Reviews

              26 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Ann V

              04/05/2024

              My *********** purchased a home last year. Several neighbors had a great experience with Pools and Palms and recommended them. In late Oct. 2023 we had an appt. with ******* who put us on their schedule for March 2024. They actually started even earlier, in late February, and the pool and concrete were completed by late March. *******, ***** and **** are great people who exceeded our expectations. We absolutely love our Pools and Palms pool and could not be happier with the design, installation and finished product. Everyone from beginning to completion was very professional, friendly and knowledgeable! If you contract with them you will not be disappointed
              Read 25 More Customer Reviews

              Local BBB

              BBB of Eastern Carolinas

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business.