ComplaintsforDevlin Plumbing Services- The Family Friendly Plumber
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Complaint Details
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Initial Complaint
10/19/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I contacted Devlin for regarding an issue that I was having in my hallway bathroom. The technician diagnosed the problem and quoted me a price of $277.67; I asked him if that price was all inclusive; he responded yes. He said that he needed to pick up the part and that he would be able to fix it today if I wanted; I said yes and asked if I could pay him at that time he said no. When he returned to the unit he called because he couldn't gain entry; never did he say that the price had changed because he had to put a brand name diverted. After he completed the job he stated that it was $331.67; I asked him why the price changed; he replied that he had to purchase a Moen diverter. I didn't argue with him because I didn't want to cause a scene. He took off $25 for a coupon that I found on their Facebook page so I ended up paying $306.67. As a licensed NYS attorney I know that he violated the terms of the contract because he should've notified me of the change in price.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.