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Find a Location

Infinity Air Heating & Cooling has 1 locations, listed below.

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    Business ProfileforInfinity Air Heating & Cooling

    Heating and Air Conditioning

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    901 Inlet Square Dr, Murrells Inlt, SC 29576-7813
    BBB File Opened:
    3/10/2020
    Years in Business:
    19
    Business Started:
    1/1/2005
    Business Started Locally:
    7/15/2019
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of 115543 for this business, issued by South Carolina Department of Labor, Licensing and Regulation

    These agencies may include:

    South Carolina Department of Labor, Licensing and Regulation

    Synergy Business Park; Kingstree Building, 110 Centerview Dr.

    Columbia SC 29210

    (803) 896-4300

    https://llr.sc.gov/

    Type of Entity:
    Sole Proprietorship
    Business Management
    • Mr. Mike Mcroberts, Owner
    • Mike Mcroberts, General Manager
    Contact Information

    Principal

    • Mr. Mike Mcroberts, Owner

    Customer Contact

    • Mr. Mike Mcroberts, Owner
    • Office Office, Account Manager
    • Mike Mcroberts, General Manager
    Additional Contact Information

    Email Addresses

    Industry Tip

    BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

    Customer Complaints

    0 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    2 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Dave N

    1 star

    06/22/2022

    Horrible customer service... told me on a Thursday I would be on the schedule for that Monday. Readjusted my work schedule, no show, no call. I left 2 messages that day and nothing.. finally called me that Wednesday, I couldn't answer and didn't even have the courtesy to leave a message!! Absolutely the worst

    Infinity Air Heating & Cooling Response

    06/23/2022

    Lol sorry we didn't receive the information you were supposed to send us about your equipment so we can order the part you needed. If I recall you already had other companies tell you what the problem was and then called someone else. We can't just magically order a part we don't have any information about, and as with many other companies on the beach around this time of year, we only have one customer and should automatically know what they need and not actually need the information requested on a PENCILED in appointment contingent on information needed......Information not received equals appointment not valid.....Gets upset we didn't answer cause we were very busy at the time even though you did the exact same thing when we called back.....ignored the call and didn't answer, we should definitely leave a message because no way he will know who we are or why we are calling...... Thanks for the great review though.

    Customer Response

    06/27/2022

    I texted photos as instructed to the number given to me by your worker within 15 minutes of our conversation, wasn't done magically.. funny the week before when I didn't leave a message I got a call back within 5 minutes but when I call on Monday and left 2 messages I got no return phone call.. info was sent.. water under the bridge, lesson learned..

    Local BBB

    BBB of Eastern Carolinas

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