ComplaintsforAAA Heating & Air, LLC

• Initial Complaint

  11/21/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Triple AAA Heating and Air in South Carolina did not properly install my Heating and Air unit Right from the start. I paid $9,780.00 in total at the finance company and they told us to report them on their sloppy job and that they have not come out to fix the problem.(installed Feb. 22, 2022)They were told they were doing it wrong from the start, we have a acquaintance that owns Maximum Airflow in Columbia, SC even they said that is was a bad job and needs to be fixed. The pad is not sitting level, the attachment is sloppy, the used caulking around the tin, used cheap tin and bent it from the original air vent (that Maximum Airflow put in) that is not put together correctly they used duck tape. The pipe is bent the wrong way, and there for is causing leaking and huge puddles around the unit. They came out one time and he stood there squinting at it and was going to trying to left it up not doing it the right way. He was asked to stop and send someone else in his place to fix the sloppy work they did. They never came back. They keep saying because this is a mobile home ( like it was trash and there for does not have to do it the right way)

  

  Business response

  11/29/2022

  This unit was installed and inspected. We do not request payment until the customer is satisfied. We have no correspondence from the customer about the above issues. This is a surprise to us. All of our installed systems come with a 15 year parts and labor warranty. This warranty was included with the original paperwork packet provided to the customer. We stongly advise the customer to read this warranty, as allowing another compnay to perform services on the unit will void the warranty. As far as the complaint, we would be happy to address any issues of unit operation. This customer simply needs to call in and schedule a warranty appointment. 

  We have tried to reach this customer numerous times requarding their free maintenance, provided by us for the first year. This customer does not answer the phone or respond to email. We feel that this sould not be a complaint handled through the BBB, due to the fact that we have not been contacted directly by the customer and given an oppurtunity to resolve any issues. It is my understanding that the BBB helps customer that have seeked a resolution to an issue and could not get it resolved. How can we resolve an issue that we have never heard about. 

• Initial Complaint

  06/23/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Faulty installation of ac unit with negligent maintenance repairs. The unit leaks when turned on. Unit leaked upon install and the owner 'fixed' a pipe (that continues to leak on my ceiling from the attic). I contacted the company who stated they would fix it but would not honor their issue unless I paid 1800.00 for a coil that is UNDER WARRANTY. They have been out to my home several times for complaints..only to charge me a service fee and tell me they cant find the leak. Then the owner tells me he found the leak a year ago in the coil but never fixes it. I have a 15 yrs parts warranty and a service warranty. I had another company inspect this work and was told by 2 reputable AC companies that the work was faulty, negligent and needs to be corrected. I have experienced very nasty and awful customer service with this company. They take no ownership nor do they honor they're work.

  

  Business response

  07/07/2022

  Business Response /* (1000, 5, 2022/06/23) */ We installed this system back in April of 2019. As with every system that we install the customer has the option to replace the following items. Plumbing, electrical, Freon line set and ductwork. Each of these items play a vital role in the proper operation of the system. All of these items were declined by this customer. WE inspected them and they were in reasonable condition at the time of sale. As such we cannot be responsible for the failure of these items. Up until now, the customer has had two failures. A condensation (plumbing) failure, which we repaired for free and even fixed the stain in the ceiling. Please be aware that this customer did not purchase replacement drain lines from us. The second item was a main incoming electric line failure. Which we also had repaired and only charged a 99.00 trip charge for a $899.00 repair. Please be aware that this customer did not purchase replacement of the main electrical. This customer has been low in freon multiple times due to a leak in the freon line set. Normally this item does last as long as the home, but theirs has developed a leak. We have filled the system at no charge multiple times. Please be aware the the customer did not purchase freon line set replacement from us. Running the system low in freon has caused a small leak in the evap coil. Which she did purchase from us. We have offered to repair this and it will cost the 99.00 deductible. But we will not replace this unless she agrees to replace the line set also. This will make sure that the coil does not go out again and the system will work properly. The cost for the line set replacement is 1,700.00. We have never sold this customer a line set and it is not covered under warranty. The last time we were at her home on 3/21/22 we again filled her with freon told her that we would not do this again until she made the needed repairs. We charged her the 99.00 deductible and cost on the freon with was 35.00. She refused to pay. Her account has been closed until such time as payment is made. Once the account is in good standing we will be more than happy to work with this customer on the repairs needed. Consumer Response /* (3000, 7, 2022/06/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have had an inspection by 2 other HVAC companies who stated faulty work and an unmaintenanced system. I have several invoices where I have paid the service charge just to be told I have a leak that cannot be found in the freon line...causing freon leaks. However the water damage (as verified by 2 reputable HVAC companies and a contractor) was not caused by a 'freon leak'. This small leak (that supposedly couldn't be found in the coil that's under warranty) is NOT what caused water damage to my ceiling. I have documented evidence and pictures of maintenance negligence. Business Response /* (4000, 9, 2022/06/24) */ Please have the customer forward these reports from 2 other HVAC companies. We would need to review them before we can move forward with a resolution. Consumer Response /* (4200, 11, 2022/07/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) Per legal counsel I will not forward this evidence. I don't have to show them evidence of what they already know. The same issues I am having with this company, alot of OTHERS are as well (per Google reviews). The same gimmicks, antics and lack of accountability. So no I will not provide any of the documentation that I plan to use or may need for a potential civil action against this company.

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