Business ProfileforGreat Southern Homes

To whom it may concern , My wife and I purchased this house in 2021 . Shortly after (approximately one year)the A/C unit started to have issues and would not cool the house . At the time we were first time home buyers, and far from having the knowledge on how to handle this issue . So we called and had a technician come out . Naturally we paid a couple hundred dollars in service fees . It did not however, fix the problem . So we called again, to which they came out, and for awhile after that it worked . Fast forward to October 2023 , now it’s shutting down . Only three years into owning the home . A technician came out and stated that he wasn’t sure of the problem and he would need to run some test giving me a range of anywhere between 600.00 and 1,100.00 . At this time I declined due to financial reasons . The winter came shortly after and we did not need the a/c . Fast forward to summer 2024 present time . It is now 80 degrees in my residence and we have only lived here three years . I have paid for service technicians come out which has cost hundreds of dollars and yet the problem still remains . This issues still remains on resolved in a residence only 4 years old and supposedly still under warranty. My wife , me and my eight year old son are in an 80 degrees house and racking up service fees with no sign of resolution.

Per the records we have on file for this homeowner our HVAC company was out 3 times in the first year completing the issues with his unit with no charge. One year and nine months after his warranty had expired he called and his unit was low on freon. Homeowner refused to do a leak check. Two years after warranty they went out and found the condensate lines were clogged and he was not doing proper maintenance on the unit. We have done everything during the warranty period needed to keep his unit running. Unfortunately this unit no longer falls under GSH warranty.