Customer ReviewsforPark Seed

Purchased a particular variety of strawberry plants in December 2023 with April 2024 ship date. Received an email in April that the “item was no longer available” and they wouldn’t charge me for it (looks like I already paid shipping and tax as it was part of a larger order). I responded and asked if they could send a substitute. They responded that they “could not offer any substitutes”. On their website the variety I’d ordered was the only one now listed as out of stock. Were all their other varieties also out of stock? Why did it take them over 3 months to inform me they were unable to fill the order? They may need to be seeking a different manager for their live plant division.

We sincerely apologize for the issues you have encountered. If at all possible, can you send your order information to *****************, attention:Jarrod?

Not the quality ******* * ******* used to be back in the 1960's to 1980's. The bareroot rose bushes are skimpy with roots and branches. I bought 4 bareroot bushes this year and 3 died. Better off buying rose bushes at **** ***** or ****** . Very poor quality at * * *. I am so dissappointed!

We sincerely apologize for any issues you have encountered. We are issuing a refund for the 3 roses. Please allow up to 5-7 business days for processing.

Do your research and order from a more reputable garden company. Their site says that if you aren't satisfied with a purchase, they will refund it. However, for myself and many others that has not been the case. I ordered a rose bush from them that would not bloom (all my other roses were healthy and thriving). I wrote requesting a refund or replacement. They refused to do either (despite their site saying they would do so) and instead gave me advice for how to care for the rose through the winter & early spring to see good blooms in the following summer. I followed this advice and the plant is still not performing. I have cheap roses from ****** that perform better than these. After spending a year following their care directions, I wrote back to tell them their instructions failed and that I wanted my money back or a replacement. They said no because it had been too long since I purchased the item. The only reason I had the rose bush that long was because I had followed their instructions to a T. I believe the company gave me those instructions so that the clock would run out on my refund availability. I have written to them since their 2nd refusal, and to date, no one from customer service has replied.

We sincerely apologize for the issues you have encountered. We are issuing a refund. Please allow up to 5-7 business days for processing.

In two orders I ordered nine ice plants. Seven of the nine looked like they had been rolled over by a truck and mailed anyway with mashed green leaves and mashed leaves like mashed potato on the brown stems. I was reimbursed entirely for the first order of six and because the other two looked like the stems might revive I was not reimbursed. Two and a half weeks later they are totally dead too. I appreciate the good faith of ******* and Jackson P****** but am really done with buying any plants mail order ever again from anyone. I suspect that this is a problem of the growers that work with Wayside and have come to the conclusion that healthy plants need to be chosen by the consumer in person to insure quality control.

We apologize for the issues you have encountered. We have issued a refund for the remaining two plants. Please allow 5-7 business days for processing.

Park Seed did not provide a detailed invoice of my mort recent purchase which arrived damaged, and in addition on their website, my order number does not have that information either.

We apologize. We can send an invoice and send a replacement or refund your order. To verify, we show two orders from this year. Was it for the order placed on 01/29 or the order placed on 01/14?

They sent me the wrong product, I called and all they said was they didn’t have what I ordered and would give me a credit. Now I’m out almost 50.00 all I want is my money back and not a credit. ***** ********

We sincerely apologize for the issues you have encountered. We have cancelled out the credit issued and are issuing a refund. Please allow 3-5 business days for processing.