Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Rack Doctor, LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Rack Doctor, LLC

      32 Turtledove Circle Hemingway, SC 29554-6463

    • Rack Doctor, LLC

      568 N Main Street Hemingway, SC 29554

    Business ProfileforRack Doctor, LLC

    New Auto Parts
    Multi Location Business

    At-a-glance

    Customer Reviews

    2.33/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    11 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Rack Doctor, LLC has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Rack Doctor, LLC

        32 Turtledove Circle Hemingway, SC 29554-6463

      • Rack Doctor, LLC

        568 N Main Street Hemingway, SC 29554

      Location of This Business
      32 Turtledove Circle, Hemingway, SC 29554-6463
      BBB File Opened:
      9/15/2010
      Years in Business:
      16
      Business Started:
      6/21/2007
      Business Started Locally:
      6/21/2007
      Business Incorporated:
      6/21/2007
      Type of Entity:
      Limited Liability Company (LLC)
      Business Management
      • Mr. Richard Swenson, Owner
      Contact Information

      Principal

      • Mr. Richard Swenson, Owner

      Customer Contact

      • Mr. Richard Swenson, Owner
      Additional Contact Information

      Email Addresses

      Customer Complaints

      11 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/18/2023

      Complaint Type:
      Delivery Issues
      Status:
      Unanswered
      Never received the product, no explanation on delay, no way of contact because their landline CUSTOMER SERVICE NUMBER is out of service.Order Summary -------------Invoice #: ********** Order Date: Tue, Sep 13, 2022 09:13:27 Payment:Your order balance is $490.95 which will be paid via PayPal Express Checkout.Order Contents:-----------------------------------------------------------------------------------------------Qty | Item # | Description | Price Each | Total Price ************************************************************************************************ | 25892-330i | 2002-2005 *** 330i / 330ci (ZF UNIT) Rack | $420.95 | $490.95 | And Pinion add outers for E30 ? E36 applications: e36 +$70.00 outers ----------------------------------------------------------------------------------------------- Subtotal $490.95 Tax $0.00 ******** ********** $0.00 ----------------------------------------------------------------------------------------------- Balance Due $490.95

      Customer Reviews

      3 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Tammy B

      1 star

      01/02/2023

      I could not n did not want to give them any stars. I nor only sent them 2 racks with the ************* ends attached after they sent me a rebuilt rack for my *** (and we have used them several times prior giving them business n referring our fellow Texans to ** them) with a hairline crack. After ordering it originally Mr. ***** said it would be sent .I went 7 weeks without a rack. Then finally got it returned it because of the ************* them they one I removed via **** The shop guy very nice n ******* his daughter works front desk was able to finally answer they so called business phone which is a cell phone. I got them run around BIG time. I sent text , after text phone calls even went to my bank. They STOLE $500.00 FROM ME.At the times this was going on I suffered a spinal cord injury severed my C4 to C6 leaving me with mo feeling from my shoulders down. Mr.***** was well aware. I never spoke to Mr ******* im assuming hes the Co owner or whatever. I got screwed OUT OF SERVICES NOT RENDERED N OUT OF $500.00 WAS TOLD LIE UPON LIE WHEN THEY ANSWER THE ******* They are a bunch of swamp crooks. You do not do people like that. DO NOT USE THIS COMPANY THEY TREAT PEOPLE LIKE TRASH AND LIE N KEEP YOUR MONEY.

      Local BBB

      BBB of Eastern Carolinas

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.