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Find a Location

JS Alternators has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforJS Alternators

    Auto
    BBB accredited business

    At-a-glance

    Customer Reviews

    4/5stars

    Average of 20 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 1/31/2024

    Years in Business: 11

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Products & Services

    Custom High Output Alternators

    Business Details

    Location of This Business
    146 W Phillips Rd Ste H, Greer, SC 29650-4720
    BBB File Opened:
    7/19/2017
    Years in Business:
    11
    Business Started:
    2/1/2013
    Business Incorporated:
    2/10/2016
    Accredited Since:
    1/31/2024
    Type of Entity:
    Limited Liability Company (LLC)
    Hours of Operation

    Primary

    M:
    9:00 AM - 5:00 PM
    T:
    9:00 AM - 5:00 PM
    W:
    9:00 AM - 5:00 PM
    Th:
    9:00 AM - 5:00 PM
    F:
    9:00 AM - 5:00 PM
    Sa:
    Closed
    Su:
    Closed
    Business Management
    • Mr. Jonathan A Smith, Owner
    • Mrs. Kristen M Smith, Office Manager
    Contact Information

    Principal

    • Mr. Jonathan A Smith, Owner

    Customer Contact

    • Mr. Jonathan A Smith, Owner
    Additional Contact Information

    Phone Numbers

    Email Addresses

    Customer Complaints

    5 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/15/2024

    Complaint Type:
    Product Issues
    Status:
    Answered
    I bought an alternator from them (Order Number: ******), it disintegrated after being on the car for approx. 13months. Ordered late sept 2022, took 3 or 4 weeks to arrive, and was installed a few weeks after that. Started failing in November 2023, a whine had developed. Alternator completely failed early march 2024. My mechanic replaced the alternator, and stated that it was a generic or budge alternator that merely had a smaller pulley installed to increase speed and amperage. This caused the non-upgraded bearings in the alternator to fail dramatically premature. I described the situation to the company and they state they will not offer any refund, but would repair the unit if I pay to send it to them. I seek a partial or full refund, this product is clearly designed to last until JUST barely beyond the warranty period. The offer to repair is a useless offer, as I would need to wait weeks or months for them to receive, repair, and send back while I have no operating car. This company does not state that the alternators should be expected to have a severely reduced operating lifespan, the prior (non JS unit) lasted for 10 years and 120,000mi, this JS unit lasted 13 months and less than 10,00mi. They are claiming because the order was placed more than 12 months ago they have no liability.
    Read More

    Customer Reviews

    20 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Josh H

    5 stars

    04/19/2024

    Great product with awesome customer service. Was having an issue with not charging they asked for pictures. When they got pictures they asked for alternator back and installed a different regulator to fix problem. I cannot thank them enough

    JS Alternators Response

    04/21/2024

    Thank you so much for reaching out to us so we could help solve the issue at hand! We are glad to hear everything is working properly! Let us know if there is anything else we can do for you!

    Local BBB

    BBB of Upstate South Carolina

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