Customer ReviewsforTown & Country Property Management, Inc.

I am doing work on decks for a neighborhood. TCPM is the company they use to make their payments. We have a contract and payment agreement that says a third down on or before the day of work start, 2nd after 22 houses completed, and final when contract work is completed. First check was 4 days late. The 22 houses were complete so I sent in the second invoice. Acknowledged, but heard nothing else. At the end of the week, I sent another email and informed we would not be back to work till the second payment arrived. You might think that a professional might look at the contract and agreement to see if something might be different. Now a professional should have none this well before, but that is a different story. So one might expect to get a reply saying something like payment will arrive such and such a date. But no. The email response said “Are you telling me it's been only 5 business days since you submitted the invoice and you have not received payment? Or are telling me something else?” Well, my first though was if you had looked at anything you would know that is exactly what I am saying. So what the person was really saying is, I have no clue about the agreement, but I still fill qualified to talk about it. My response was something to the effect that since the first payment was 4 days late, that getting timely payment was suspect. So the response came back and first said we have a 30 day net policy, but can request a 15 day. And that they are not sure how I could say it was 4 days late. Plus the comment maybe you are used to getting paid at job completion. Well, first, that would be another example that the person still hasn’t looked at the agreement to know that 30 days or even 15 days in no way applies to my agreement. My response told the person about the contract, andthe payment agreement. And while we did get paid eventually, it took several more days. What an embarrassment this must be for the Home Owners Association board.

We apologize to Mr. ******** for this clumsy handling of his payments per the contract and the poor communication. We certainly will strive to address these points and appreciate his candid feedback. Wilson B****