ComplaintsforCherry Motors
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Complaint Details
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Initial Complaint
03/21/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
December 20, 2022 Went to car lot to purchase a used car. Test drove it. Jerry at the lot said the car had only one owner and low mileage. He kept saying how good this car was and would last forever. He kept going on and on about it will last for years. Drove car home on December 24, 2022. At the time we test drove the car there was a light on the dash. He said they would take care of that but they were waiting on a part. Took 4 more days to get it. But light kept coming on. Than on March 17, 2023 while doing errands the car started running hot. Pulled into station and turned it off. Waited to see if it was going to cool off. Never started again. Towed to ********-***** dealer ship. They called me and said it needed a Cylinder Head and there was also 3 open recalls on this vehicle. Contacted Cherry Motors and Jerry said that there was nothing he could do.Business response
04/28/2023
I am truly sorry you had trouble with your car. We want EVERYONE to get a great car. We work hard to make sure that happens to every customer. We have no idea as to when a car will break down. I wish we did know things like that. When you and your son test drove the car, both of you were praising this car as to how great it drove and handled. There was never a part that was supposed to come in after we sold the car. I dont know of any car dealership that will guarantee any car over 30 days. You signed the "as is" form and were very happy when you left the car lot. Again I am truly sorry you have had trouble with your car. You might want to consider talking to ******** about replacing the engine. They re the ones who manufactured the engine. Wayne B******
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.