ComplaintsforMighty Dog Roofing

• Initial Complaint

  03/27/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  In April of 2023, Mighty Dog repaired a leak in my roof and everything was to my satisfaction including the price I paid. In March of 2024, my roof began leaking in the same spot again and I reached out to Mighty Dog to have them come out and assess the issue. I'm not assuming anything regarding the initial fix - what I want is for Mighty Dog to assess the issue. I have called the Mighty Dog answering service now four times over the past two plus weeks, each time being told I'll get a call back to schedule. Once I did receive a call back and told the repair person would possibly be available to come out, but not certain on the date. Then I never heard anything for a week, called the answering service again, and now 48 hours later after that final call to the answering service with no response from Mighty Dog and having bee given no direct line except the answering service, I feel I'm forced to utilize the BBB to implore Mighty Dog to contact me to schedule a time to inspect my roof leak.

  

  Business response

  03/28/2024

  Hi *******, 

  I am not sure what number you have been calling but we are here and are happy to help. Please let us know what phone number you are dialing so we can look further into the issue.

  Our records show that you spoke with Nate last on 3/11/24. 

  We will be reaching out to you shortly. 

  If for some reason we are not able to reach you, please feel free to contact us directly at *************

  Thank you, 

  Jon

   

  Customer response

  03/28/2024

  Better Business Bureau,
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  The business has reached out to me and provided me a direct phone number as I'd hoped.

  Thank you.

  Regards,
  ***** *******

• Initial Complaint

  08/23/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We had a new roof put on house in 2016 due to tornado in Simpsonville by **** **** Roofing. This company has taken over the business and changed their name. I noticed water spots on ceiling, so called them and they sent someone over. The employee told my husband that two roof boots are bad and leaking and it would be $500 to fix. He said you have to maintain a roof, hot weather can affect? Does that mean in hot climates they dont make parts to last due to heat?? Not sure what that means, a new roof should last more than 6 years. The one prior was on over 10 years and no issues. So, he said he'd have someone call me. No one called. I left a message for owner, no response, nothing, crickets. I want this fixed at no charge. Our insurance paid over 20K for a new roof and it shouldn't leak after 6 years. It was either poor workmanship or bad parts. I just want it fixed at no price.

  

  Business response

  08/24/2023

  Hi *****, 

  We apologize we did not receive a message that you had called. We have reviewed your claim and found that ******** provided a 5yr labor warranty in 2016 which expired in 2021.  Please note that ******** did not make the boots and had only installed them, in addition they provided a 5yr warranty. Depending on the sun exposure and the weather, boots typically need to be replaced every 5-7yrs. Again, I apologize. If you would like to proceed with the repair estimate, please let us know and we will be happy to get your repair scheduled. 

  Thank you, 

  Customer response

  08/24/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 
  
  

  My online search says roof boots on average  last 10 years.  Roof is 6 years old.   The average price to replace is between $250-$400. I will get another company to fix and not recommend this roofing company to anyone. Thank you
  
  Regards,
  
  ***** ******

• Initial Complaint

  06/25/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  3 -6-21 4.500 was the amount we were misinformed off the brands off shingles sales agent did not show professionalism . as for the shingles product he sold us lower end off the shingles rather than the high. and then made an inappropriate jester using the words what does it matter w- you got a new roof light was broken from our shed. the attic rafter was damaged nails were left every where plywood was never replaced on the shed. final inspection was never completed black tire markings on our driveway was promised pressure washer machine to clean black tire marks off our drive that never happened the out come was an awful experience and we feel as a customer we should be compensated more

  

  Business response

  07/07/2021

  We are sorry to hear about your experience and appreciate you informing us. We value your feedback and have addressed your experience with the sales rep involved. Regarding the shingle quality there are several types of shingles in the market however due to the COVID-19 there are manufacturing issues as it pertains to the products available for us to offer and install. 
  We are a ***** ******* Platinum Preferred Contractor which we believe is an innovator in our industry who offers the best products available. We are one of the top 2% of contractors across the nation. The ******** Shingle which we installed on your home is rated as one of the top shingles. Yes there other shingles in the market however they may not have been available to us to offer.
  In regards to the other items you mentioned, As of today all is complete and our General Manager & installer will be visiting the property this afternoon to inspect. If there are any other questions they can be addressed during the visit. 

  Customer response

  07/07/2021

  
  Better Business Bureau,
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** *****

• Initial Complaint

  06/18/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  NEW CONTINUED COMPLAINT Date of transaction ....... 7/21/2016 Amount paid ...................................$5,000.00 for a new roof that continues to leak after several other repairs. This continues to damage our freshly painted ceiling which Erick said he would bring to managements attention but no one has gotten back to us, After filing our last complaints with BBB we responded by email at your request and no one has responded to our email from more than 2 months ago so we are back filing at BBB again. In that email we told you about all the leaks running down the rafters leaving water marks approximately 6-8 inches wide coming from the ridge. We appreciate all the repairs you have done in the past but no leaks should be happening on a new roof. Next time it rains at *** ***** Ct, ******,SC 29642 you need to bring a moisture meter and see for yourself. The discoloration is happening and our ceiling is going to fall out/cave in with a few more rains. *** * *** 

  

  Business response

  06/21/2021

  I spoke to Mrs. ******** this morning. She stated that there is an active leak today after very severe weather the past few days. I advised that I will have a technician go out this afternoon and inspect it. She stated that she has been emailing us. I advised the email address is [email protected]. We have not received any recent emails from them regarding an active leak. 

  Customer response

  06/22/2021

  ID ********
  
  ***** ******** *** *** ********

  An inspector was sent out late yesterday afternoon. He with his help could visibly see the wide water marks throughout my home while taking pictures to return to the Mighty Dog Roofing office. The inspector said he would return this morning to complete his inspection. Roof has to be replaced. We do not have an attic so it worries me with the water and electric fixtures on my ceiling.

  Customer response

  07/13/2021

  POOR CRAFTSMANSHIP on original roofing job!

  
  

  Roof Roof-Mighty Dog has claimed and fixed four(4) poor craftsmanship leaks which gives us a $5,000 patched roof.

  
  

  I've asked with no response, HOW MANY LEAKS CONSTITUTES A REPLACEMENT or REFUND?

  
  

  All this rain is still causing water damage to our ceilings in every room plus our closets which is visible to the naked eye. 

  
  

  I just reported a new water damage mark by email with no response from the roofing company.

  
  

  Can't get any satisfaction.

  
  

  *** ********

  *** ********

  *** ***** Ct

  ******, SC 29642

  
  

  

  Business response

  07/14/2021

  Hello,
  During the inspection 2 weeks ago, it was raining. I used the FLIR infrared moisture detector. It detected no moisture at all, anywhere. You had a leak on your porch (which we did not install) and it detected that leak. The detector works fine. You pointed to several areas in the ceiling where you said you saw, at that moment, water dripping. We got on the ladder and pressed a Kleenex tissue to the ceiling and it was dry. You do not have any active leaks. 

  It does appear that the small dark spots you see are areas that were missed on the popcorn ceiling when you repainted.

  The roof was installed properly and in great condition. It does not need to be replaced.
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩