ComplaintsforJaguar of Greenville

• Initial Complaint

  03/18/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Last August I took my car to Jaguar of Greenville for a check engine light error. They tried to fix it 3 times and it didn't work. In September they said they'd keep my car for a couple weeks and they have had it ever since. I tried to get status reports every couple weeks, but I usually get voicemail and my texts go unanswered. I've had to stop in their office a few times to actually talk to someone. Anyway, the past couple months they said they were going to try new things to fix it and they said it would be done last week. I called them again last Friday to get a status report and left a message, but once again I received no response. I tried to take my car elsewhere a few months ago, but they assured me they were getting right on it. This cycle has been going on like this for 7 months and I think it's well past time for them to finish my repairs or let me know they can't fix it so I can get repairs scheduled elsewhere.

  Business response

  04/22/2024

  We have been working on *** ******** vehicle for quite some time, he is out of factory warranty and has an aftermarket warranty. His vehicle has a check engine light that keeps appearing after 50 or so miles driven. We have been working with Jaguar engineering as the issue has not been an easy problem to find, we send data to be analyzed might be a week or two then we replace the part/parts  drive the car and think we are fixed then the light will return. *** ****** has not been charged at this point and  we have spent over $8,000 so far with the recommendations from Jaguar. As I stated, he is out of factory warranty and his aftermarket warranty only paid $165.00 toward diagnosis. I feel we were closer to solving the puzzle when *** ****** decided to take his car and let another shop try to repair, totally his decision and we support him and understand. We have also supplied *** ****** a new vehicle to drive during the time his vehicle was in our shop at no cost to him.

  His service advisor has reached out to him with no return call.

   

  Thank you for your time,

   

  Dean

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