ComplaintsforDick Smith Hyundai and Genesis of Greenville

• Initial Complaint

  03/04/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I bought a car from them on May 1, 2023. But I have a New York license plate. So I had to go to the DMV in New York.But the DNV in New York told me that the tax calculation was wrong. Checks cannot be deposited. So I had to pay for it myself. Later I contacted them to get my money back. Can't be contacted

  Business response

  03/04/2024

  We are sending 320 to customer because NY state did return our check for his vehicle.

  thanks,

  Roy G******
  

• Initial Complaint

  02/03/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Thursday 1-26-2023 I had my vehicle towed to this business as when I shifted from 1st-2nd my transmission was making a remote control car sound. I called daily from Monday 1-30 through today 2-2 leaving messages asking for a status on my vehicle. My husband had to go to the service dept for an answer. We were told as we were over 7,000 miles in oil change (we are not) my husband does them at home. We had slugged and it caused the turbo to go out. If the turbo was out we have to replace the engine, but they don't know about the transmission. My husband asked him (He is a diesel mechanic) why they needed a turbo and engine as if it was the turbo it would be making noise in park as well. The tech told him because his book says that if you replace the turbo you have to replace the engine. My husband then asked how many of these the tech had done. The tech said zero. We are under 100,000 warranty. Not only did this tech ** his way through a diagnosis of something he had never done recommending $5000 in work with no experience, but they also wasted a week in which I could have taken this to a decent mechanic who actually knew what they were doing. To place blame on the customer when I have all of my receipts of records for oil to try to make money and then ignore someone who is reaching out is the worst service I have ever had in my life. I am requesting $164.88 fee back for wasting my time, $58.25 for towing my car back from them, and an apology for crappy customer service. I bought my Hyundai brand new and remained loyal. Owning 10 years of Hyundai's. Shame on you for treating customers so poorly. I am more than happy to provide all service records.

  Business response

  02/14/2023

  We got ok to diag vehicle over the phone by Mrs. ***** for $164.88. We verified vehicle had active code p0459 for a (very small EVAP system leak) and also p0299 for (Turbocharger/Supercharger system underboost). Found engine had sludge in it and no oil on dip stick. Turbo is bad due to no oil. Oil sticker shows oil change was due 9/2/22 at 87121 miles. That is 7190 miles overdue for oil change. Oil sludge and lack of oil caused catastrophic failure to turbo. We advised husband of problem and that we would need all oil change maintenance records if they wanted us to try and go through Hyundai for warranty and husband left dealership and came back with a tow truck to pick up vehicle. 

• Initial Complaint

  01/31/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On November 4th 2022 I went to dick smith hyundai for a routine oil change because this dealership is closer to my house. I'm sorry I ever did! After what was suppose to be routine, I went on vacation with my husband to Virginia with family and we drove my vehicle there. After almost 2 weeks, I noticed a puddle in my garage and in my parking spot at work. I then noticed the car was acting funny and making noises. I took the car back to dick smith to have it checked out. One of the service reps Chris told me a new guy had done my oil change and forgot to put thr gasket back together. This resulted in almost all the oil to leak out of my car! A week later my car started puttering and having issues. I called dick smith and talked to the GM , and I explained I was pregnant and barely made it to work and I need it towed and a rental or something to get to work. He told me that's my problem and they don't do rentals or loners. I told him it's a liability concern for my unborn child and I. He again sounded frustrated and bothered. I told him if something happened to me in that car on their behalf I would consider a lawyer if needed. He hung up on me and I was stranded at work. I then had to call another hyundsi dealership (hyundai of greer) who Kamil was very accommodating and gave me number for free roadside assistance and was happy to get me in rental. Ever since this oil issue, now my car has been in service at greer 3 times, and I've gone months without out it due to recurring issues. My car is a 2022 with 19,500 miles on it and bought it brand new! Supposedly the fuel injectors are bad?? Not sure if it's al coincidence or not, but all I know is I don't have a reliable vehicle to and from work, and if this doesn't gets resolved before my unborn child I won't have reliable transportation after he's born. This is very frustrating and someone need to be held accountable for my payments etc! I'm paying for a car I can't even drive!

  Business response

  01/31/2023

  We are sorry for the inconvenience to the customer for the oil leak. We got the leak fixed and got vehicle back to customer. As far as the vehicle needing injectors that has nothing to do with an oil leak it, it is just a bad coincidence. Injectors are fuel driven not oil driven.  It is very unfortunate that she is going through 3 visits at another dealership for this repair. Anything to do with that repair should be taken up with that dealership. 

  Customer response

  01/31/2023

  The dealership is unwilling accept that a fault on their part may have caused further damage to my vehicle. The oil effects the engine, which effects the pistons, which effects the fuel injectors. My vehicle ran fine for 17,892 miles until this oil change. Never had any issues, and now the last almost 3 months have been nothing but havoc on my vehicle and life. I am 7 months pregnant and now have a vehicle I cannot rely on. When I contacted Roy G****** the General Sales Manager because I was told that's the only GM they have, he hung up on me and was very unwilling to help me. I was in tears on the phone expressing how it not safe to drive this vehicle let alone being pregnant,  he sounded bothered and like he could care less. When I wasn't taken seriously and was told they don't do rentals or loaner vehicles I asked how I'm supoose to get to work and he said thats my responsibility. I am a higher up manager for ****** and am relied on to open and close the store and have been late multiple times due to this issue. The lack of customer service is ridiculous at this dealership and I was hung up on when I wasn't  being taken seriously, by Roy. The oil from this leak due to their mechanics lack of has caused a giant mess in my garage and Chris had told me they would have it fixed and get with Aaron P*** the Service Manager. My garage hasn't been touched and is still a mess. Based on their previous response they are trying to brush off their mishap and take no blame for any of this. I have a 40,000 dollar vehicle that I have not been able to drive for almost 3 months and am still paying on each month. 

  Business response

  02/02/2023

  Once again the oil leak has nothing to do with an injector problem. The vehicle was taken back to the dealership they bought it from by the customer's choice. We have no control over repairs at another dealership. We also offered customer multiple times to let us check vehicle for running concern and they chose to take to the other dealership. As far as the oil cleanup the boyfriend/husband told us at the counter that he would clean up oil spill and we offered a store credit and they were fine with that resolution at the time. This is a very unfortunate situation for the customer but we have done all that we can do.

  Customer response

  02/03/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 
  
  Regards,
  
  ******* *********

• Initial Complaint

  01/03/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Good morning. I purchased an Elantra (VIN *****************) on 1 September 2022. It was missing the 2nd "smart key FOB" which I was informed would be sent to my residence. In 24 Hours, it will have been 4 months. This is entirely too long. Request Dick Smith Hyundai fulfill its promise (and obligation) and send me my 2nd key. Thank you for your time. *** 

  Business response

  01/06/2023

  We would love to be able to give customer his second key fob at the time of sale as we always do, however there was a nationwide shortage of key fobs due to chip shortages. This unfortunate situation is to be remedied by Hyundai North America as soon as possible. HMA is well aware of the issue and is sending a programmed second key to all affected customers home address as soon as they get them. We are sorry for the inconvenience.

  Thank You 

  Roy G******

   

  PS( We did inform the district manager of the customer contacting BBB and he said he would try to intervene but that since it was a nationwide issue it may be a while)

  Customer response

  01/06/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 
  
  

  I understand a possible shortage back on 1 September 2022 and was willing to work with Hyundai.  However, 4 months later and no FOB...  You as a dealer have been getting the second FOB with new Elantras which means the shortage is over.  Which makes sense because the number Hyundai gave customers for requesting information about the FOB issue just rings.  No answer.  You as the one that sold me the car, should be able to talk to your supplier and get an estimated delivery date.  Is it 2 weeks or 2 years??  You should get information and pass it on to your customers.  Pick up the phone and call Corporate. 

  Regards,

  
  *** ******

  Business response

  01/06/2023

  OUR SUPPLIER IS HYUNDAI. WE CAN'T GIVE WHAT WE DON'T HAVE

  THANK YOU

• Initial Complaint

  07/19/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 6/8/22 I was driving down road in my 2015 Hyundai sonata when the engine blew.This is Due to Recall on car ,which I was not notified ...I have contacted The place that has my car Dick Smith Hyundai of Greenville SC which is refusing to put me in rental car ....nor give me update on my car. keeps sending me vmail.I contacted Hyundai Consumer Affairs as well w no update Keeps sending me to vmail and this last time I talked to guy said that nobody has even filed claim on engine repair so I can get new engine.I have since had to buy car from ******* bc I have no ride to work.I told them I'm gonna get lawyer involved.Tgey keep telling me lies and I am still paying on Hyundai Sonata 2015 and Now also paying on other car.I am seeking justice .They need to provide me w car.in my opinion they owe me 2 cars now .Thank you for help.

  Business response

  07/20/2022

  VEH WAS DROPPED OFF ON 6/17. IT IS IN THE LINEUP FOR ENGINE DIAG. WE HAVE 40 ENGINE VEHICLES THAT ARE AHEAD OF HER. WE DO THESE IN THE ORDER THEY COME IN. CUST WAS ADVISED OF EXTENDED TIME FRAME. WE DON'T HAVE LOANER CARS AVAILABLE DUE TO CAR SHORTAGE AND HYUNDAI WILL NOT GIVE RENTAL UNTIL VEH IS APPROVED FOR REPAIR. 

  Business response

  07/20/2022

  BBB,

  THIS CUSTOMER WAS INFORMED THE DAY HER CAR ARRIVED WHERE SHE WAS IN LINE. SHE DID NOT BUY THIS VEHICLE FROM US AND HER PLACE IN LINE IS HER PLACE IN LINE AND IF SHE WOULD LIKE TO HAVE THE CAR TAKEN TO A SHOP THAT CAN GET TO IT QUICKER THAN WE ARE ABLE TO THEN THAT IS ALWAYS AN OPTION. WE ARE MOVING AS FAST AS WE CAN AND WE CANT MOVE HER IN FRONT OF OTHER CUSTOMERS. 

  Business response

  07/22/2022

  CUSTOMER'S VEH HAS A SEIZED ENGINE AND ADVISOR HAS LEFT MESSAGES FOR CUSTOMER. THEIR VEHICLE IS 27TH IN LINE WITH THE 40 PLUS ENGINE VEHICLES WE HAVE HERE. NO PA CASE HAS BEEN STARTED WITH HYUNDAI BECAUSE WE HAVE NOT GOTTEN THAT FAR WITH THE PROCESS DUE TO ALL THE OTHER CUSTOMERS THAT ARE IN FRONT THEM. WE DO ALL OF THESE IN THE ORDER THAT THEY COME IN AND NO ONE JUMPS INFRONT OF ANYONE.  THERE ARE MULTIPLE HYUNDAI DEALERSHIPS IN THE AREA IF THAT WOULD BE MORE CONVIENENT TO THE CUSTOMER IF THEY CAN GET INTO THEM QUICKER. WE ARE VERY SHORT STAFFED AND ITS VERY UNFORTUNATE BUT THIS IS WHAT WE HAVE TO DEAL WITH AT THIS TIME AND WE ARE DOING THE BEST WE CAN. 

  Customer response

  07/22/2022

  Better Business Bureau:
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 
  
   I understand that they have a lot of vehicles.But nobody has contacted me and when they do they keep telling me same thing over and over....except all lies ..once was told 30 cars..next is 40 cars...next is 60 cars etc......nothing is getting done and we will not Stop ?? until this is Approved so can get another car!!!!! If need be will get lawyer involved .because all we keep getting is lies and vmail from both Dick Smith and Hyundai Consumer.
  
  
  Regards,
  
  
  ******** ****

• Initial Complaint

  04/26/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  04/15/22 my 2015 Hyundai Sonata cut off due to warning Hybrid not safe to drive. I contacted to dealership told them what was happening. 04/15/22 car towed to dealership same day I rec'd a call from Hyundai Customer Care stating that there was a recall on my engine ***. When i spoke to dealership they stated they didn't have a loaner car for me to drive until they were to do diagnostic testing on 04/19/22. I had to endure getting a rental car from 04/16-04/23/22 $1000.00. 04/20/22 rec'd call from dealership stating it was clutch in transmission gone and the cost 5666.68 out of warranty. 04/20/22 spoke to Hyundai manufactor stated that car was still under warranty; call back to dealership admitted there mistake. 04/22/22 my spouse spoke to service dept stated they would have a loaner car available today 04/25/22. Tried calling them no update per svcs dpt. 04/23/22 had to extend rental due to Dick Smith not providing a loaner. 04/25/22 they still have not started repair to my car or provided me with a loaner car to driv

  Business response

  04/26/2022

  ISSUE HAS BEEN RESOLVED WITH CUSTOMER. THEY ARE IN A RENTAL THAT HYUNDAI IS PAYING FOR AND PROCESS FOR REPAIR IS STARTED WITH HYUNDAI AND WAITING FOR HYUANDI TO RESPOND AND PARTS TO GET HERE TO COMPLETE REPAIR.

• Initial Complaint

  06/16/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  On April 22, 2021, I traded in my Ford Escape and purchased and drove off the lot in a Hyundai Santa Fe from Hyundai dealership in Greenville. I was told I was financed through ***** ***** and my first payment would be due on 6/6/21. Well since that day I have been back and forth between Hyundai and ***** *****. Long story short, Hyundai lied! ***** ***** has informed me that the auto loan was not approved. Hyundai does not return my phone calls and when I have went back to the dealership to speak with the manager in person he has continued to tell me they are working it out and ** is taking a long time. Meanwhile I’ve had to pay May and June car payment on my Ford Escape bc since their is no auto loan it has not been paid off. The car isn’t registered either with the DMV. At this point, I want to return this Hyundai, get my down payment returned and my Ford Escape I traded in and go elsewhere to find a car. I have spoke to Ted and Wesley B**** only when I went up there in person.

  Business response

  06/16/2021

     WE ARE IN THE PROCESS OF CONTACTING CUSTOMER . THIS DEAL WAS APPROVED AND HAS BEEN RE-APPROVED BY A 3RD PARTY LENDING SERVICE. WE TRY TO HELP EVERYONE AND SOMETIMES THE 3RD PARTY LENDERS REQUIRE STIPULATIONS TO BE MET BY CUSTOMER PRIOR TO FUNDING . 

  THANK YOU,

  ROY G******

  PS( THIS CUSTOMER WILL BE MADE WHOLE OF ANY ADDITIONAL PAYMENTS MADE ON HER TRADE IN )

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩