Business ProfileforPreferred Home Services

We spend $13,408 on a new HVAC unit and to improve the system airflow into our master bedroom and bathroom. Preferred suggested a HVAC system, as well as increasing the return duct size and adding a new duct line to the bedroom/bathroom. We brought up that we though the ducts might need repair or replacement but the sales agent stated that our ducts look like they have been replaced and the proposed modifications would give much better airflow. We paid the first half on Jun 3 2023. Work was done on 6/9 and 6/10. On 6/10 the installation team called and said that there was no point in installing the additional duct line, they would email a description of the reasoning, and we should talk to the sales agent about what to do next. However, they couldn't leave our house until they were paid the second half. Not wanting to hold them hostage in our house while we were gone due to policy, we agreed, yet, the agreed upon work was not completed. Over the next week the sales agent gives us minimal contact. He ignores messages and calls. He texted on 6/13 that he would contact us in the next two days and never did. Upon calling him on 6/15 he says he doesnt have any information and would reach back out that afternoon, but never does.