ComplaintsforThe Spinx Company Inc

• Initial Complaint

  11/14/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I went through the car wash and the antenna on top of my car was damaged. I reached out to the claims department multiple times and got no response from them. Due to the weather my car now has water damage. I was told this would be resolved within two weeks but no luck yet. Please advise when you can get this sorted out. I don’t want my vehicle to get further damages.

  

  Business response

  11/14/2023

  We regret that the customer was not taken care of in a timely manner.  When I checked the claim file and log I saw that the adjuster had attempted to reach out however, they failed to make contact or leave a voicemail message.  We also found email attempted communications requesting an estimate.  The claim has been accepted and normal repairs and damages will be reimbursed.  If the claimant could get us an estimate for the repairs we can get the approval process started.   We again regret the custmer had this experience and look forward to making it right for them.  If the customer would like they can forward thier estimate of repairs directly to me at ******************.   

  With respect,

  Chuck Y****

• Initial Complaint

  11/07/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  On November 6, 2022 I noted a pending charge via my debit card to Spinx Company #*** in Greenville, SC On November 7, 2022 the charge went through in the dollar amount of $496.71 My debit card has never left my possession. I would like to know why this company allowed someone to charge gasoline without having a physical card. This charge has put my account in the negative. When I called them today I was told to dispute it with my bank. That will take weeks and it doesn't excuse them allowing someone to illegally fill up there semi truck or whatever without an actual debit card in their possession.

  

  Business response

  11/08/2022

  Customer originally contacted Spinx Customer Care around 12pm EST on 1/7/22. Customer Care Representative did suggest customer filing a dispute with financial institution and requested transaction information from customer so that this could be forwarded to Spinx Claims team for handling. Customer provided her daughter's telephone number for us to call to obtain transaction information. A voicemail was left at the telephone number provided on 11/7 at 12:06pm. Until BBB complaint, we had not heard back from customer with transaction information. Since customer provided transaction details in BBB complaint, a dispute has been filed with Spinx Claims Team for investigation and resolution. A Claims Representative will be in contact with customer within 1-2 business days to further discuss resolution. 

  Customer response

  11/10/2022

  Better Business Bureau,
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  
  
  Regards,
  
  ***** **********

• Initial Complaint

  07/09/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I sent Spinx 800$ to invest in there gas business and they said they'll send me a check to pay for a logo wrap to promote there company and help expand only there check was fake

  

  Business response

  07/09/2021

  After engaging our Money Order team, we have confirmed that this customer is a victim of an on-going scam. The suspects purchased a legitimate money order from a Spinx location (#166) over a year ago and used the Spinx logo and routing information from the money order to make fraudulent money orders that will look like paychecks. Spinx does not offer a car wrapping service. Every victim of this receives a check in the same amount. In most cases, the recipient contacts The Spinx Company to inquire if it is legitimate before attempting to cash to learn that it's fraudulent. The Spinx Co. is not receiving or benefitting from any funds invested by customer. Customer was contacted by phone on 7/9 at 12:50pm EST. I left a voicemail explaining this to her and suggested that she file a police report with local authorities due to this. 

  Customer response

  07/13/2021

  If the company new that someone was using there info then how come nobody else new .? They could of went threw some kind of measure to see that threw .I want my money back.and if they say that there company didn't know than have they pressed charges for fraud of the check . because they know who they gave it to.orvany measure.if not than they are scamming people

  

  Business response

  07/13/2021

  We understand that this is frustrating, however, Spinx has exhausted all efforts and worked with local law enforcement to have this stopped. This has been on-going for months and we are told since Spinx isn't being affected financially, there is nothing law enforcement will do to stop this. I apologize that you fell victim to this scam and suggest filing a police report for further assistance with this matter since you were impacted directly. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩