ComplaintsforGrateful Gnome
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Complaint Details
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Initial Complaint
10/07/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On 6/10/22 I sent this email to Grateful Gnome I purchased the red cube feeder on May 18, 2022. Order #***-3015375-8441002 from Amazon.The feeder is beautiful & the birds love it.The metal base is already starting to rust where it meets the glass when it is screwed on. I am disappointed because it has only been a few weeks since I have using it.Look forward to hearing from you.This is **** from Grateful Gnome Team. Thank you for letting us know. I understand that your metal tops are rusted and we are more than happy to send you a replacement. However, we are still waiting for our shipment to arrive in 2-3 weeks. Can you provide the following information: Exact shipping information photo/s of your feeder We are looking forward to your response. Have a lovely day, and stay safe.?Stay grateful my friend,**** from the Grateful Gnome Team Good morning - Thank you for your response. Shipping info: *********************** ************************************************************************************************************** I have 2 feeders. One is brand new ( first 3 photos) the other one is a year old ( last 3 photos). Pictures are included below for both.Have a nice ******************* Hi Mytoadlily17,Ticket: https://gratefulgnome.freshdesk.com/helpdesk/tickets/***** Thank you for getting back to us. I will let you know once the metal tops are on its way. Have a lovely day. Stay grateful my friend,**** from the Grateful Gnome Team Good morning, I wanted to check on the metal tops for my feeders. It has been several months.Thank you for your time.****** Hi Mytoadlily17,Ticket: # ***** Thank you for getting back to us. We have already the shipment and waiting to be posted on Amazon. Once it is ready, I will send out the replacements. Is this the exact shipping address ******************************************************** Thank you and have a lovely weekend. Stay grateful my friend,**** from the Grateful Gnome Team These emails have gone on for over 4 months and still nothing Their website states 100% satisfactionBusiness response
10/21/2022
I'll contact them right away and resolve there issue.
***Customer response
10/21/2022
Complaint: 18175423
I am rejecting this response. They did contact me and said they would send the tops. They have said this before. So until I receive them I will not close this complaint.
Sincerely,
***********************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.