Reviews

Review Details

• Review fromJessica J

  Date: 07/01/2023

  1 star
  The service department is completely untrustworthy and unprofessional. I spoke with them once on the phone and once in person before dropping my car off for a repair that Firestone told me would be covered under my warranty. They assured me it was covered and promised that if I dropped my car off Monday night it would be completed by the end of the day Tuesday. My car sat on their lot until Thursday without anyone looking at it despite my repeated calls for updates. On Thursday I finally told them I needed to pick my car up since we were leaving for vacation Friday. I picked my car up without anyone ever looking at it despite it being there for 3 days after being told it would be completed the next day. I received no apology or explanation as to why my car hadn't been looked at. I will never leave my car with them again. The whole experience screams that they were stalling to try to avoid working on a car covered under warranty. Completely unprofessional.

  JTs Kia of Columbia

  Date: 07/03/2023

  We apologize for your poor experience with us. Our service manager will be in contact with you to see if we can rectify this issue.

• Review fromTeresa L

  Date: 06/06/2023

  1 star
  Was looking for a good deal on a car for my g daughter and I heard a radio advertisement on Kia Reos. Went into dealership was met by salesman Michael we went over to his desk to ask questions and to discuss what we were looking for and some different options as to best way to finance for her. When I brought up the radio advertisement he went into lecture about not honoring those because their was not enough airtime for them to state fine print on offers. Came down to not one offer or special was going to be offered. I feel that their airtime on radio was very misleading and salesman was not interested in making a sale happen by offering any compromise and manager never responded to any of my frustration as being falsely led to come there . . They did have a soul on sale at good price we were still considering a sale but by this time we had been there 3 hrs and it was late so we decided to pass . am glad we did after checking BBB this morning and seeing that no one is happy going to JTs and being treated as a valuable customer ..

  JTs Kia of Columbia

  Date: 06/07/2023

  We apologize for the experience that you had. We were able to offer you the advertised price on one of our incoming units. If you would like to speak to our general manager, his name is Mark C******. Thank you.

• Review fromMeredith M

  Date: 04/27/2023

  1 star
  My purchase process was no problem. Service has been a nightmare, since August 2022 I have been complaining about my brakes and routers, just to continuously be told they didn't find an issue. I continue my service warranty and to my advantage use my oil changes just to recently picked up my vehicle and discover that my oil was bone dry with meter readings altered. I've gotten the run around for a week, and this issue could have been resolved by now, just fix it! I can't believe their service department is this negligent…

  JTs Kia of Columbia

  Date: 04/28/2023

  Our service manager has reached out to the customer. We believe we have addressed all of the concerns at this time.

• Review fromLatasha J

  Date: 04/13/2023

  1 star
  Would not recommend. Lying on credit applications just to get approvals. Also down payments are illegal! I requested my down payment since January and no response! They are wrong for that bogus contract!

  JTs Kia of Columbia

  Date: 04/14/2023

  Unfortunately, this is inaccurate. At the time of sale the customer provided us with proof of income in the form of paystubs that were required and verified by the lender.

• Review fromSamuel K

  Date: 02/21/2023

  1 star
  Buying a preowned 2023 Kia Seltos, from JT Kia of Columbia, SC. After completing deal, I discovered a chip in the hood. This was 1/28/23. I was told to bring the car back on 1/30/23 and the repair would be made They realized that the chip was in a crease of the hood. They said they would call me the next week. So on the 2/8/23 I called Timothy Thompson (sales agent). He called me back. And said that he would call on Saturday (2/11/23). No one has called yet, (2/21/23.

• Review fromalan k

  Date: 02/14/2023

  1 star
  not happy in any way or form, found a 2012 lexus with 59000 miles 0n sale 17,995 at jts kia, called and they made me appt. for 1:30 the next day. went and was told I had to finance with them to get price, and told it would be the same rate. I had a new salesperson who was very nice.I found out he wasn't told about the finance part. I was told it was going to be 66 dollars extra a month, at which time I said no thanks to protection plan. after signing a bunch on there tablet I asked if finance rate was what I wanted and he said no and asked me that and he was upset and got his manager who told me to refinance with bank. I was upset we have been 3 hrs and I told him me and my disabled wife had to go. we got the car cause my wife fit in it, and her walker fit in the trunk. on the way home I heard a noise at 45 mph and above. took it to a shop and was told it wasn't safe to drive. told them about it and they never got back to me. A week or so went by and I received a text one of many wanting me to tell what a great experience I had, at that time I told them I was not happy since nobody got back to me and should I just call the BBB and within minutes I was called back. I told him how I have spent over 1,500 dollars to make the car safe to drive and he said he would give me 350 dollars, and when I said and that's not all, ! told him the sale price was 1,795, but they charged 1,995 he told me he would get back to me between 9 and 10 tomorrow morning. that was a week ago. I just said I would warn folks if your old and have good credit beware.

  JTs Kia of Columbia

  Date: 02/15/2023

  Please reach out to our General Manager Mark Coleman. He would be more than glad to talk about any questions you may have.