Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/28/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It's against JT kia greystone Blvd car dealership my husband had got a car from there and he got it from there last year with his settlement money now all of sudden he had problems with it so the car let down on him I know it was cold on Wednesday night they said anything about the battery they gonna say it was other problems he told me they want to charge 31000 to get that used 2017 Ford focus car fix and they gonna say warranty expired that what my husband told me I find everything weird about that the car shop people I guess gonna tell him he gonna need car get back and forth to work something need to be done about them JT kia greystone Blvd in Columbia

  Business Response

  Date: 01/28/2025

  The customer purchased this vehicle last year with 37000 miles on it and also purchased a 3 year or 36000-mile warranty. Since then, the customer has driven 60000 miles. The warranty is expired by miles. We have reached out to Ford on behalf of the customer and may be able to have Ford cover a portion of the repair under a recall. The remaining balance would be approximately $1766 if Ford covers the recalled part and the recommended tune up is declined for now.

• Initial Complaint

  Date:01/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my car to Kia on killian rd, Oct 2024 with what seemed like an electrical issue. We paid them 225.00 to diagnose. Our diagnosis was ECU but the diagnosis was a maybe and they weren't really sure. Kia then told us it would be 2000.00 to fix it. We could not afford that and picked the car up. We later called them and asked if we purchased a used ECU off ebay could it be reprogrammed to the car. We were told yes by multiple people. So we ordered it and took it to Kia for them to install n reprogram it. After several days we were notified that in actuality you can not reprogram it to the car due to it being a used ECU. We went to pick it up and was still charged full price for reprogramming even though they did not do the service. We asked them why they didn't make us aware of the possibility that it may not work they had no answers to that. The manager said it works around 20% of the time. So why wasn't it disclosed to us that it may not work. The services dept said it will work and the technicians said it would work, but it did not. So now I'm out $225 for a diagnosis fee, 745 for programming( even though they did not program) and the cost of the used ecu. This is very bad business on kids part.

  Business Response

  Date: 01/14/2025

  The part that was provided to us by the customer could not be guaranteed. It was not a new part that came with a guarantee or warranty. We will be more than glad to install a new factory part for the customer at no charge. Unfortunately, we cannot verify the validity of the part provided to us. 

  Customer Answer

  Date: 01/15/2025

  I received the message from kia, I need more details.  What exactly are they willing to cover at no cost to the customer? I need more information. 

  Business Response

  Date: 01/15/2025

  If the customer is willing to purchase the new factory part, there will be no labor charges to install it.

  Customer Answer

  Date: 01/16/2025

  I am rejecting this response because:
  I want a refund of the work that wasn't completed on my car. Your staff assured me that a used ecu could be programmed to my car. I spent more 1000.00 total with 225.00 diagnostic fee(of which you couldn't assure me was even the correct diagnosis). 745.00 reprogramming fee( that you were unable to complete) and the fee of the used ecu I purchased. I called multiple times to ask if it could be programmed and was assured it could. Then after it couldn't you told me I can't program a used ecu. (Per staff) when talking to management was told you can program about 20% of the time. Your staff should have made me aware of this prior to. 
  Sincerely,
  Brian B

  Business Response

  Date: 01/16/2025

  We have reviewed this with our staff and have not had anyone say that they are confident that this used part would work with 100% certainty. We performed the work using the part you provided. That part failed.

• Initial Complaint

  Date:12/13/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I dropped my car off on Friday, November 15th, for the dealership to disassemble the dashboard for an insurance inspection. Over the next week, we called multiple times to check on progress. On November 22nd, the dealership told us the insurance inspector would visit Monday. However, when the inspector finally arrived 12 days later, the car had not been touched. The manager didn’t even know the car was there, and it wasn't in their system. After further delays, the dealership began working on the car, but by then, the insurance company couldn't identify the issue, so they wouldn't cover the repair.
  
  At this point, we just wanted the car fixed, as it was leaking water onto the passenger side floorboard. The service manager assured us they would find the problem. However, after another five days, the dealership still hadn’t figured it out. Finally, after 29 days, they put the car back together, but the issue was unresolved.
  
  To make matters worse, we were hit with a $1,500 inspection charge for a car that had been sitting at the dealership for 29 days—15 days untouched and 12 days un-documented in their system. They offered a small reimbursement for just five days of our rental car, even though we had been paying for it for 28 days. When we went to dispute the charge at the dealership, we were told it was actually $2,900—much higher than the $1,500 price quoted over the phone that we were already not ok with paying. At this point, I’d like to obtain the call recordings, as the dealership has been dishonest throughout the process. In total, the car was at the dealership for 29 days, returned in the same condition we left it, with no repairs or resolution. The incompetence and lack of communication from both the service team and management are astonishing.

  Business Response

  Date: 12/16/2024

  Our General manager has spoken to the customer and we believe we have come to an agreement on this repair.

• Initial Complaint

  Date:11/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10/19/24 I visited Jt's Kia of Columbia to have the transmission serviced, oil changed and tire rotation on a **** *** ****** vehicle. The cost of service was $394.54. Upon completion of the service the vehicle continued to be driven as normal. Granted most of up anticipate that the quality of service would be good since they are supposed to be "Kia trained specialists" therefore double checking their work should not be needed. Less than 30 days / 1000 later a strange noice is heard from underneath the vehicle. Upon examination the passanger side splash guard is damaged. The images will show light scuff marks on the front most spoiler(that was there prior to service) and the retaining clip missing along with other clips and bolts missing. The images show that debris impact is not avalid theory and it is a result of poor quality control. If the retaining clips/bolts were installed after completion the service the splash cover would not have been able to flex an be damaged along with the front wheel well are split. I am asking for the installation of lower splash guard with all retaining clips/bolts installed and front wheel well covers.

  Business Response

  Date: 11/15/2024

  We have offered the customer assistance on this repair. The damage on the vehicle is obviously not from the repair that we completed. The vehicle has damage that has been done from some outside influence. We have offered to install the parts at no cost if the customer purchased the parts. We feel we are being fair since this vehicle has been 1000 miles and has physical damage that could not have occurred during repair.

• Initial Complaint

  Date:10/10/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried numerous times to buy a new or used car from JT KIA at 2 different locations and they run these ads everyone is approved and with no down payment.
  Every single time I’ve tried even today I find none of the tv commercials to be true and they are very very misleading!
  I am not a very happy camper! Stop with these false advertising!

  Business Response

  Date: 10/10/2024

  We have spoken to the customer and are working to help obtain financing.

  Customer Answer

  Date: 10/11/2024

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  Bailey H***

• Initial Complaint

  Date:08/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went to get brake bulbs put in, they lied and said that my wires were burnt up, and that it would cost 1100 dollars to repair. I paid them 83 dollars to replace bulbs, and they did. Apon further investigation they had disconnected something in my light on both sides that caused my brake lights and signal lights not to work. I think this was a despicable thing to do, I could have gotten into an accident or worse

  Business Response

  Date: 08/30/2024

  Our service manager has spoken to the customer and has resolved the issue

• Initial Complaint

  Date:08/14/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Monday 12 August 2024 I made an offer over the phone on a specific vehicle for $38,000 out the door price and made it very clear I wanted to do the 0.9% 48 month financing. I told the salesman (Day Q***) to talk with the manager and call me back if the offer was doable because I lived an hour and a half from the dealership. Within minutes Day Q*** called me back and said they could do the deal I asked for and asked me when I could come in to pick up the vehicle. I made the drive that evening and when I got there I was told there was an issue with the display and if I was ok with a different color vehicle. Then was told they could deliver a similar one from another store the next day. After comparing the window stickers I agreed. As we were signing paperwork we identified an issue that they did not apply the .9% financing negotiated and instead applied a $1500 rebate which is how they got the price to the $38,000. But you can’t have the rebate and the special financing and they failed to tell me that. I never asked for a rebate. I made an offer on the vehicle under MSRP with it clear I intended to do the 0.9% financing. I think he was waiting till I was back with financing to let them tell me the news in hopes I would just do it anyway. The manager Michael came over very quickly almost like he knew this conversation could come up. He apologized but said there was nothing he or anyone would do. I was very clear and up front with my wants and needs from the beginning to Day Q*** and if it was not possible he could have told me that and I would have continued my search. I don't appreciate the sleezy sales tatics, wasting my time and money to drive 3 hours round trip. The more I thought about how things went down the more frustrated I got on my drive home. The sales manager Michael said he was accepting full responsibility for what happened but would not honor the pre negotiated deal that was made to get me to make the drive and get me in the door.

  Business Response

  Date: 08/14/2024

  We apologize for any confusion, we will have our sales manager reach out and try to correct the situation. 

  Customer Answer

  Date: 08/19/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, 

  Michael, The sales manager reached back out to me due to this complaint and did agree to honor the terms originally agreed to. I hope that they are more forthcoming with people in the future to prevent any "confusion" just to get people in the door. 

  With that being said, The finance officer and the delivery team were excellent. the vehicle arrived with a full tank and looked great and i have enjoyed driving it the last few days. 

  Thank You to BBB for helping resolve this.

  Sincerely,
  
  
  
  **** ********

• Initial Complaint

  Date:07/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It was on 7/06/2024 I purchased this car the bumper, rear view mirror, and back bumper was messed up!! The contiguity was that you would fix it! I came yesterday 7/15/2024 at 9:00a.m sat in there all day for my bumper to come out still looking messed up. My time is very valuable I will report you higher up because you didn’t state that to the bank!!!

  Business Response

  Date: 07/20/2024

  Our manager has reached out to the customer. We will continue to reach out until we reach the customer and come up with a resolution.

• Initial Complaint

  Date:07/10/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife passed away in September of 2023 and it had a leased car under my name. After she passed I called to find out what to do with the car because I couldn't pay for it. I voluntarily surrendered the vehicle to the dealership on 2/13/2024 per the financing company. From that date forward I have not been able to get any information on what was going on with the vehicle. I am looking to have my late payments removed from 2/13/2024 forward. No one could locate the vehicle and it has still not been picked up as far as I know. I just want to have this cleared up and my credit fixed because of the late payments and no one moving forward with getting the car picked up by the finance company.

  Business Response

  Date: 07/10/2024

  We allow customer's to leave voluntary surrender vehicles as a courtesy. Please contact the lender in regard to this issue. The lender will help with any reporting issues and also with the actual dispoal of the vehicle, This is not something that the dealership has to authority to do,

  Customer Answer

  Date: 07/11/2024

  I am rejecting this response because: the car was dropped at your location on 2/13/2024 and then no one at the dealership notified and didn’t do anything about getting the car picked up. It’s was sitting there for 4 months with nothing being done. No one was even able to find the car on their lot. I spoke with a few managers and no one knew what they were talking about. Jts Kia did nothing to help me and resolve this problem.
  
  
  
  Sincerely,
  Eric C***

  Business Response

  Date: 07/11/2024

  We have spoken to the finance company. It is not the dealership’s responsibility to handle repossessions. Per the finance company, there are voluntary repossession forms that need to be filed. I have forwarded the vin and customer name to the lender. 

• Initial Complaint

  Date:03/27/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a brand new 2024 Kia Sportage on December 28th or December 29th. Two days later we identified a chip in the display/entertainment panel that we had not identified prior to accepting the vehicle. First emailed the dealership (sales person) on 12/31/2023 with a follow up on 1/2/2024 showing pictures and asking for guidance. No response. As a follow up, physically took the vehicle into the Service Department the first full week of January (I believe the 8th due to the holiday the previous week). Spent the next eight-plus weeks getting the run around on the status of repair/replacement. Was told the issue was elevated from the local service manager to the district and subsequently to Kia service. Was also told a request for Parts Warranty Approval (PWA) was opened but we could never get solid feedback on a ticket, a work request or a status. On March 13th, we were informed telephonically, that our request for repair/replacement was denied and that the cause of the issue was “outside influence”; essentially our fault. I asked for any documentation or paperwork that could support this but was told no paperwork was available because nothing formal was put into writing.

  Business Response

  Date: 03/28/2024

  The salesperson, delivery coordinator and the customer inspected the vehicle at delivery. This damage is in a very obvious place and was not noted at time of delivery as stated by the customer. It is also not a warranty item since it is physical damage. 

  Customer Answer

  Date: 03/29/2024

  I have reviewed the response made by the business in reference to complaint ID ********, and find that although i disagree,  I'm exhausted with this and will take no further action.
  
  
  
  Sincerely,
  Shawn B********