Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/23/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Checked in at 8:30pm. Left at 2:40am. I was charged a $100 deposit for wiping my hands on a wash cloth. Customer service can’t help. I have reached out to the property and spoke with the GM. She was to call back at 3:20 on 7/21 and have not heard back. This is on top of me calling 5 additional times. The reason for them keeping the deposit was destroyed linen. The wash cloth is washable and it was crab seasoning. If the wash clothes are washed then how is it destroyed? 1 single washcloth and they sent the picture of the top of the wash cloth with splattered seasoning as the excuse.

• Initial Complaint

  Date:05/27/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As of May 25, 2025, I have been a resident of the Baymont Inn for three weeks. Following their refusal to replace a malfunctioning microwave (non-functional upon arrival) and subsequent dismissive behavior, I have been assessed a $40 late fee due to a purported booking discrepancy after 11:00 AM, despite having confirmed my stay at 8:30 AM. All maintenance requests have been met with significant resistance. The provision of fresh towels and linens is unreliable, and requests for such are treated with disdain. The staff consistently demonstrates a lack of hospitality, treating guests with indifference. No welcoming remarks or offers of assistance have been extended. Furthermore, safety measures around the pool area are severely deficient; the pool gate is unlocked, and the sliding glass door to my room lacks a functioning lock, despite the pool being ostensibly closed. The current lack of childproofing presents a significant safety hazard; a five-year-old could easily access the pool area unsupervised, resulting in a potential drowning incident. Further concerns exist, but this illustrates the critical need for immediate attention to safety protocols.

• Initial Complaint

  Date:11/18/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I stayed 2 nights here. While at my stay my card was compromised and canceled by the card issuer. I explained this to them, and they won’t give me my deposit back. I explained the situation, and ask if they can send me a check, or I can give them another card to put it on but they refused. I have called several times at different times of day but I’m getting no where. I don’t really want to dispute the charge with my company because I did stay and it was fine, but the charge is the cost of the stay and deposit as one transaction together.

• Initial Complaint

  Date:07/22/2024

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Made a full week reservation online and was told NO DEPOSIT! The lady at the front desk would not even check me in until I paid $100 deposit the only way we were able to pay this hundred dollar deposit was a credit card being emailed directly to her come to find out two hours later there’s charges on the credit card that were not made by me I made a complaint to the front desk once again they do not care about it and didn’t really do anything much for it. They are very money hungry. Can careless About their customers

• Initial Complaint

  Date:07/11/2024

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was checked in to the baymont hotel from July 6th - 10th. I was suppose to check out the 9th but i extended the stay. I had puppies in the room but I dropped them off to a friend of mines July 9th with just the cage and their food. On the 10th, my girlfriend and I packed up all of the bags and left the room. We didn’t think much of it until I realized I didn’t have any of my shirts. The shirts were in a blue basket and I asked my girlfriend if she had it in her car but she told me no. I made my way back to the hotel while my girlfriend called ahead to see if it was there. At first she was told that there was things found in the room but she had to wait until the supervisor was there to see then the call disconnected. I went up there and front desk said they don’t have anything so I left. My girlfriend called again and the front desk told her to come in a hour to wait for the supervisor. We both came back and the front desk agent was saying that there was no basket inside the room. I went inside to check myself and it was clean but the basket was gone. We asked if we could look at the cameras but they said it wasn’t important enough. We called Lexington county but management would not come and give access to the cameras and was firm that there was no basket. I would like my clothes back. I have no shirts at all now.

• Initial Complaint

  Date:06/12/2024

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 24th 2024 I checked into the Baymont in Columbia South Carolina between the hours of 7:30 p.m. and 8:00 p.m. at which time I paid for the daily rate for the room on my debit card and paid the $100 room deposit with cash. Between the hours of 11:30 p.m. and midnight on May 24th 2024 I had to leave unexpectedly due to a family emergency I did not notify the front desk that I was leaving but did walk past multiple members of the team and they did not say anything to me nor did I say anything to them but it was quite apparent that I was taking my bags out of the hotel because they were on the same caught that I took my badge up to my room with when I checked in on the same day. The next day I tried to get my room deposit back and was told that it would have to be done in person so I called corporate and asked them if there was any way it could be put on to my debit card because I didn't have transportation. The response was I had to present my license to the front desk and they would give me back my room deposit the amount of $100 paid again in cash. Finally on June 3rd 2024 I was able to make it back to the Baymont on Zimalcrest Drive in Columbia South Carolina and was rudely met by the front desk clerk the same front desk clerk that checked me in to the hotel on May 24th 2024. He asked me if I had a yellow receipt that was given to me upon my check-in and I responded no I was unaware of what he was talking about he reached into the desk drawer and showed me what he was talking about and I replied no I don't have anything like that. He then became very rude and told me no receipt no refund I replied sir I was never given a receipt I don't know what you are referring to but I did stay in room 207 on May 24th 2024 and did check in between the hours of 7:30 p.m. and 8:00 p.m. and did leave because of a family emergency between the hours of 11:30 p.m. and midnight on May 24th 2024. The next words out of his mouth was stop talking. Please help so I can get back $100.

• Initial Complaint

  Date:01/02/2024

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Because I did not have a credit card on file they had me put $100 deposit when it was time to refund me with my deposit. They were trying to tell me I smoked in the room pointed at cupcake crumbs that I dropped on the bed trying to say it was from a cigarette and I said no that’s a chocolate ******* cupcake. They said it smell like cigarettes. I said that’s how it smell when I got here. I was like so it’s probably from one of the neighbors and then he was like there’s nobody in the room next year I said well I don’t give a **** we didn’t smoke so it doesn’t matter And he refused to give us the refund. My Mother is the one who had the room in her name she is on Social Security and has mental health issues. She’s already homeless trying to survive.

• Initial Complaint

  Date:10/20/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Upon arriving at the hotel we could tell there was going to be an issue. When we arrived it smelled horrid of old food and wasn’t clean. The front desk man was cursing at people on the phone and took 15 minutes to help us. After checking in police showed up to handle a domestic violence call with someone staying at the hotel and before we could walk back to our rooms an officer stopped us to tell us we needed to stay somewhere else because the hotel was extremely dangerous and frequented drug abusers and prostitution. As we turned the corner the carpet in the first floor hall behind the double doors was extremely littered with trash and dried food that had not been cleaned in what looked like months so we walked out the door to our vehicle and loaded our bags back up and I walked in and checked out of the room. The man told me I’d have to call the corporate number to get my money back. Upon calling they told me I needed to provide a copy of a receipt of the other room I stayed in in order to get my money back. I instead called the hotel manager (once he finally answered my call) and ensured me he was issuing me an immediate credit and was extremely sorrowful. It has been a MONTH and the credit isn’t even pending on my card that he said he issued it to. If I stayed there it would be one thing but I didn’t walk 10 feet into the hall and had to spend $500 on another room to stay in at a different hotel.

• Initial Complaint

  Date:10/16/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Oct 14 check-in date, we arrive and were told they had no hot water. They had been without hot water for over one day and did not know when or if it would return during our stay. We were told since we booked through ******* they could not issue a refund and we had to take it up with them. However, ******* told us the hotel had to approve a penalty waiver to receive a refund and the hotel did not approve the waiver. The hotel has been contacted by ******* multiple times with no resolution. So we were billed by the hotel anyway, even though it was to no fault of our own that we could not complete the reservation. We expect a refund because of extenuating circumstances that were not in our control. They could not provide reasonable accommodations, which should void any cancellation policy they may have.

• Initial Complaint

  Date:10/11/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a reservation for Sept. 16 and Sept. 17 2023. We stayed the night of Sept.16 and checked out the morning of Sept. 17. because of the following problems: the blanket had blood or fecal matter wiped on it, the shower curtain had black mold, the blanket and sheets had yellow stains. The hotel is run-down and dirty.
  
  As the manager was not available when I checked out on Sept. 17, I called the manager, James, later that morning. I discussed with him all the problems we experienced, and he agreed to refund the charge to my credit charge for Sept. 17. However, to date, there has been no refund to my credit card so I have still been charged the full amount for two nights of $198.69