ComplaintsforCayce Exterminating Company, Inc

• Initial Complaint

  04/14/2022

  Complaint Type:

  Problems with Product/Service

  Status:

  Answered

  More info

  We contacted this company in hopes to remove some rodents in our home. Upon the fist visit 2 poison traps were put into our home we were told with in 2 weeks we would see a significant improvement when in fact we did not... we caught our own rodents with our own traps after spend 400 dollars for this company to fix our "problem " we asked for a refund this company decided to give us 140 which seems unfair since we did the work I'd like a full 250 refund the owner then states that it was our decision only after this company failed to do there job money is hard to come by these days especially for services that don't work.. he also points out factors that were not mentioned in the start of the program.. In just I'd like a bad review by the BBB and our full 250 refund.

  

  Business response

  07/22/2022

  Business Response /* (1000, 5, 2022/04/15) */ I will be glad to refund the balance paid of $235.00 provided that Ms. ******* agrees that this issue is settled and will remove any reviews posted on social media and will not post any future reviews on social media concerning this company. Consumer Response /* (3000, 13, 2022/05/23) */ I just received this email I had to search for it and the only reason I thought of it was because I seen another person complaining about a bug company I would still like this refund as my family could use it and in return I will delete all negative social media post. Business Response /* (4000, 17, 2022/06/01) */ To Ms. *******, I will mail a refund check within the next week and in return expect all reviews to be removed from any social media or review sites. Sorry that this did not work out and am sure that your rodent infestation would have been eradicated had the program been followed and timely repairs be made to leaking sewer system. Thanks, ***** ***, Jr. President Consumer Response /* (2000, 19, 2022/06/06) */ (The consumer indicated he/she ACCEPTED the response from the business.) Consumer Response /* (3000, 26, 2022/06/06) */ ***Document Attached*** Yes I'd like to reopen this due to the fact that this company once again has not done there job they were supposed to refund me 235 dollars and only managed to refund me 110 take care of this or I'll get it all over social media again Business Response /* (4000, 28, 2022/06/07) */ I made a simple mistake in instructing my AP Dept to send the incorrect amount. The balance will be mailed out today.

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