ComplaintsforRicci Furniture, Inc.
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Complaint Details
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Initial Complaint
12/05/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased kitchen cabinets on 9/28/22 with an expected delivery date within 3 weeks. The owner refused to deliver stating he did not approve the purchase. I paid in full on 928/22, have the invoice and receipt. He delivered on 11/9/22 and several items were not in the order. I contacted him and he did not respond to calls or texts. I contacted the cabinet supplier, ********, on 12/1/22 and filed a complaint about the owner's misrepresentation of their products, missing items, and refusal to return my calls. My contractor was required to build the island/peninsula that the owner stated was included in the price. The initial cost to install the cabinets was $2500 with a 2 day time frame to complete the installation. Currently, the kitchen is not finished due to the missing items and the additional cost for materials and labor is $5200. I was charged for and island/peninsula that I did not receive, cabinet posts that were unfinished and not what I ordered. I was provided with spray paint for said posts.Customer response
12/19/2022
I have not heard from the business in response to my complaint.Initial Complaint
02/08/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I placed my order for my kitchen cabinets 18 weeks ago and have received all but one as of about 8 + weeks ago.No responses or answers to my questions,I was sent to a warehouse to get my final wall cabinet last week and it wasnt there and everyone was confused. Its not a special order cabinet its just a simple 24 white shaker cabinet. My questions via text are often ignored and when I went there last Monday because I was told they had my cabinet I was being talked into a smaller Available cabinet which is completely unacceptable. I paid for a product they ultimately have not delivered on and its been several months, not just weeks, and no response from anybody of consequence from this sham, front of a business. Surprise surprise. This guy Ricci is a Scammer and my 18 plus week experience proves that.
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Contact Information
Business hours
Today,10:00 AM - 7:00 PM
MMonday | 10:00 AM - 7:00 PM |
---|---|
TTuesday | 10:00 AM - 7:00 PM |
WWednesday | 10:00 AM - 7:00 PM |
ThThursday | 10:00 AM - 7:00 PM |
FFriday | 10:00 AM - 4:00 PM |
SaSaturday | 10:00 AM - 4:00 PM |
SuSunday | 12:00 PM - 4:00 PM |
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.