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Complaint Details
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Initial Complaint
07/30/2021
- Complaint Type:
- Order Issues
- Status:
- Answered
Purchased a puppy 11/21/20. Was given the medical records when puppy (16 weeks old) was picked up. There were no issues. June 2021 we took the puppy to be neutered and the vet discovered the puppy had had a previous surgery. I went back to the The Perfect Puppy to find out what surgery the dog had as it was not disclosed and have gotten the run around. They are telling me to call the breeder etc. My contract is with the Perfect Puppy and they need to figure this out. I paid significant money for this dog with the expectation that there were no underlying medical issues. Now I find out there had been a surgery and have no idea what it was for.Business response
08/16/2021
All dates ******** states are correct. Her Vet wrote a statement to us stating when neutered he noticed stitches from what appears to be umbilical hernia and was given antibiotic. We reimbursed ******** for antibiotic (approx $90). I have contacted Breeder to ask why it wasnt disclosed, Breeder acknowledged making error. Umbilical hernias are very common in newborn puppies, it occurs when puppy is born and mom bites cord. Sometimes the area where umbilical cord connects to puppies belly does not close on its own and needs repair. It is usually repaired when puppy is either spayed or neutered. It has no adverse effects on puppy well-being now or in the future. My manager gave ******** the Breeders contact information feeling someone who is so concerned about their puppy would love to speak directly with person who created their puppy. My guess is that not how ******** felt.
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Contact Information
Business hours
Today,11:00 AM - 7:00 PM
MMonday | 11:00 AM - 7:00 PM |
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TTuesday | 11:00 AM - 7:00 PM |
WWednesday | 11:00 AM - 7:00 PM |
ThThursday | 11:00 AM - 7:00 PM |
FFriday | 11:00 AM - 7:00 PM |
SaSaturday | 11:00 AM - 7:00 PM |
SuSunday | 11:00 AM - 5:00 PM |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.