Business ProfileforVirgin Pulse, Inc.

Great program, terrible customer service. My account was cancelled and I was never notified that it was in a 30 day cancellation period. Everyday I continued to track and earn points but not once did I get a notification, or even an email, stating that I was up for cancellation. At the time my account was unexpectedly cancelled I had a reward balance of $251 in which I was saving for Christmas presents. The day I went to go and track my daily information and realized my account was cancelled I immediately contacted **************** via email. They were very quick to respond and the initial representative confirmed the total amount and requested an email address to send an e-gift card to with the unclaimed rewards. Two days later I received an email stating that I cannot get the unclaimed rewards as they are considered forfeited. I explained to them that I had not received any notification that my account was pending cancellation as I would have immediately redeemed the unclaimed credit cause who would literally just forfeit $251? I asked to speak to either a supervisor or director and received a response 2 days later from a supervisor stating my concern was escalated. I waited an additional 4 days for additional information and was told I cannot receive the unclaimed rewards which again I was saving up for Christmas. Very poor customer service.

When the member contacted us to inquire how to redeem rewards earned his concern was escalated for further review. Due to the Membership Agreement, we were unable to make an exception as the 30-day Redemption had passed. Virgin Pulse recommends the member contact his employer to inquire about possible next steps.