ComplaintsforWayne's Service Plus, Inc.

• Initial Complaint

  10/06/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had taken my car into the shop to have an oil change $36.00, they said informed me I had a headlight out and informed me I needed to have it replaced. On my bill they charged me $185.00 for the 1 head light. Shortly after I took my car to be inspected and it failed because of the same failed light bulb. So the mechanic I am complaining about did not replace my bulb and now they will not refund my money, I would like a refund, but they only want to replace the bulb. This will not work for me since I have paid another mechanic to replace the failed bulb. Please help me get a refund.

  

  Business response

  10/22/2021

  ************* came to ******* Service on 3/29/2021 for an oil service and safety inspection. We completed the oil service and the safety check. We found that the left front low beam bulb was out. We removed the bulb and ordered a replacement. ************* came and picked up the car before we had realized that the new bulb did not get installed. Cait (our Service Advisor) called ************* ten minutes after she had left and left a voice mail explaining the situation and asked ************* come back to the shop so we could install the bulb that she had paid for. Cait tried numerous times to get a hold of ************* over the next few months. ************* never called back or responded in any way. On 9/30/2021 ************* called the shop and spoke with Cait about the bulb. Cait explained that she had the bulb on her desk since 3/29/2021 and ************* was more than welcome to come and get the bulb but that there was no way to refund her the money due to the amount of time that had passed. ************* was not happy with this and started to email ***** (the Owner) on 9/30/2021 to 10/04/21 some of these emails were threatening to take us to court as well as asking for $189 which was never even paid to Waynes Service. The total **** for her service was $117.67 (please see attached emails and the attached invoice for service performed on 3/29/2021). When ************* decided that she wanted to take us to court that is where we ended all conversations with her.
  She then came to the shop on 10/06/2021 and started to scream at Cait. Cait called ***** (who was at home) and explained that ************* was at the shop and was threatening her. ***** called the ***************** who came and asked ************* to leave the property. ************* refused to leave until the officer called for backup and had to forcibly removed her from the office. ************* stood in the parking lot where she then continued to threaten Cait stating I see the end of your life and it is near. The police officer then filed a trespass form against ************* and explained to her that if she did not leave, she would be arrested. The police then escorted her off the property.
  We are not willing to have any further conversations with this woman at all. She has threatened to take us to court, and she is more than welcome to. She is also having her friends leave bad reviews on our ****** page. At this point she is threatening and harassing us. We will not be refunding her any money as she took the bulb that she had paid for on 3/29/2021 with her when she was escorted off the property by the police.  

  Customer response

  10/24/2021

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ

  Dear Sir/madam 

  All the ***** service info was not true 

  My car was inspected until September 2021. While I recognized light 3 light off with out light bulbs that tk

  E I went to inspect my car not the time I use service with ***** service 

  I was just order to change the oils with them but they quoted my car need fix up to over 2000$ by themselves 

   (Attached on the first email I sent to you) 

  They didnt let me to take my car  until they change the light bulbs because of safety as the explained and I did

  They did not call or even leave voicemail , gmail I receive nothing from them 

  Basically I through they forgot it was they fall so they will refund but they denied even they change price or invoice 

  I came the shop other day just want meet manager and talk I saw him drive out of the shop when I arrived and he call for reception directions her what to do 

  And dont refund 

  They said 117$ even I said alright what ever so 36$ for oils change and pls refund the rest the job they charge but not work on  and I will leave 

  Police there told them refund too but they changed again told police  light bulbs was just 9$ 

  She was laughing that time so I did tell karmas come back soon than they thought  

  Im respectful a d working full time and run my owned travel agency for 7 years I never treat my clients like that 

  
  Regards

  Dao 
  

   

   

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