ComplaintsforMineral Spring Avenue Getty, Inc.
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Complaint Details
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Initial Complaint
10/22/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Mechanic installed a new alternator I bought which has a warranty after installation he said your alternator doesn't charge too much. Refused too take it back out even though its warranties after I paid him for install he says all your lights are on after inspection from another station he broke the engine harness connections needs a whole new harness and I had too pay another mechanic too do my alternator correctly seeking refund and damages court is an option.Business response
11/09/2021
Response to complaint Number 16052253
Unfortunately,
This a situation where the customer supplied/brought his own part.
Mr. ************************* requested to have the alternator that he acquired on his own installed.
We agreed upon labor for the installation of said part (alternator) and work commenced.
In order to install the customer supplied part, the old alternator must be removed.
Due to the age of the landrover, the plastic clips were dry and brittle. These clips crumbled when trying to remove old parts.
Upon installation of the new alternator, we discovered it was not charging. This means the part supplied by customer was defective.
We informed ****************** that if he acquired a replacement unit from his supplier, we would have to charge for the labor again.
In addition, ****************** requested an oil change for his Landrover. Since we are a friendly town business and showed compassion for his problem. HE WAS NOT CHARGED FOR THE COMPLETE OIL CHANGE with synthetic oil, a gift valued at $125.
Typically, to avoid this problem with defective parts, people purchase parts directly from garages so suppliers cover any additional labor in the rare event of problem.
Respectfully,
Deeb *********************** Station
1879 Mineral Spring Ave
**************************
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.