ComplaintsforEast Coast Concrete, Inc.

• Initial Complaint

  10/26/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  In July 2022, we hired East Coast Concrete to pour and stamp a patio for us. We paid $6500.00. Initially the patio and stamping looked amazing. They sprayed the sealer on, which we have now determined by the manufacturer of the sealer, that it was put on too thick. As a result of too much and the hot temperatures, the sealer bubbled and was sticky. They did come back the same day to spray Xylene on it to basically melt the sealer and thin it. They did this 3 days in a row and it kept getting worse. We gave the concrete a 2 week break and they came back out in the evening hours (when cooler and not in direct sun) to spray the xylene again. By morning, the sealer was bubbled again, the stamping is worn in the high spots and the coloring pigments have melted into puddles that look like stains. We again contacted them, showing pictures, and asking for them and a rep of the product being used to please come out and try to resolve the issue. They said they would and that they would make the issue right. I have not heard anything since 8/24, so I emailed both the manufacturer and East Coast, asking for this to be resolved as soon as possible, as East Coast wanted explicit instruction from the manufacturer on how to fix it. Within minutes, we received a call from East Coast stating that they were NOT going to fix the problem and we could take them to court. I have documentation stating that they were going to resolve this and make it right. This patio is not something the owner would want as his house to show off his work, and is now refusing to fix a problem that he created. I want East Coast to fix the patio properly, as to what we paid for to have, otherwise I want my money back, as we now need to have this repaired by another contractor. The information we received from the manufacturer even stated that this was their fault as the sealer was initially sprayed to thick/heavy. All texts and pictures from East Coast are attached, as well as emails with Rep

  Customer response

  11/06/2022

  I have not heard from the business in response to my complaint.  We have reached out and tried to resolve the issue. However East Coast refuses to respond to **. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩