ComplaintsforHomePro Inspections of RI Corp.
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Complaint Details
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Initial Complaint
08/13/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I employed this inspector, Home Pro Inspections of RI, and I was assured of all the protection I was getting. I was told they would find all the issues on my new home purchase and if anything was missed I was covered by their warranty service. Both claims are untrue. They did not do the job I paid for. They did not find major issues to the house that were obvious if they actually looked. They do not stand behind their work and the warranty service that they taut so much is also non-responsive and a sham after refusing to pay for 2 legitimate claims. They missed an inoperable compressor for the mini-split AC unit but what is even more disturbing is they completely missed an incorrectly installed gutter system around the entire house. This has led to water rotting all the wood of the fascia surrounding the house (also missed). I have pictures to document everything. Both of these repairs run in the thousands and if they would have done a quality job inspecting my property I could have negotiated this into my purchase. Now I am stuck with the bill. Who knows what else they missed. Everybody makes mistakes and I was willing to work with them but what I am now really upset about is that they won't even return my calls. They admitted they messed up and I should file claims with their warranty service. I did but was rejected on both accounts. What does this warranty service cover? This is a case of incompetence and a scam claim of a warranty. I paid good money for professional home inspection service and did not receive what I paid for. They make many claims of wanting to be a home inspector for life, how by defrauding their customers? Not even an attempt to make this right. The photos below show the improperly installed gutters and the rotten wood that is around the house as a result. It also shows the broken compressor.Customer response
08/24/2022
I have not heard from the business in response to my complaint.Initial Complaint
06/10/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I hired Homepro of ************ to do a home inspection of a condo I was purchasing in ********** **. My husband and I met the inspector at the property on 4/28/21. The inspector was very nice and professional. We closed on the condo on 5/15/21. That evening we went into the condo and noticed the bedroom window was cracked with tape over it and the caulk that holds the window in was black and crumbling. We called the next day to alert the home inspector company of the problem that was missed. They told us the manager **** would be in touch with us,. We were told to file a claim with their home warranty. We did that and were told that windows and doors are never covered. We called home pro back to speak with **** and have never heard back. I have emailed and called repeatedly without a call back. The issue is that the window had a closed blind over it. The inspector should have seen the damage. This would have been in a time frame which we could have worked it out with the seller.Customer response
06/22/2021
I have not heard from the business in response to my complaint.Business response
11/29/2021
We have reached out to the client and resolved the issue. The client was given a refund of the inspection fee. This was resolve 8/9/21Customer response
11/29/2021
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*****************************I feel like the BBB did absolutely nothing to help me in this matter. The fact that my money was refunded showed the company was in the wrong. I finally did get resolution with a refund but it took quite a bit of time and effort on my part .
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Contact Information
Business hours
Today,7:00 AM - 6:00 PM
MMonday | 7:00 AM - 6:00 PM |
---|---|
TTuesday | 7:00 AM - 6:00 PM |
WWednesday | 7:00 AM - 6:00 PM |
ThThursday | 7:00 AM - 6:00 PM |
FFriday | 7:00 AM - 6:00 PM |
SaSaturday | 7:00 AM - 6:00 PM |
SuSunday | 1:00 PM - 5:00 PM |
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.