ComplaintsforPenn Entertainment, Inc.
Interactive Media
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Complaint Details
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Initial Complaint
05/17/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
My account has $850 of which I requested a withdraw of $800 to my banking account (same banking account I have used the entire time). They required me to send a picture of myself and license to a 3rd party site to release my funds. I was reluctant to do this because I don't know what happens to this info and they left me no other choice. I have done this now 3 times and they still have approved my funds withdrawal. It's over 48 hours and I have reached out to chat support 3 times about this and they cancel the thread everytime, providing no new information.Initial Complaint
05/14/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Hello, I need help with my barstool account I have a pending withdrawal of 1800$ and the support team is refusing to respond to me, they keep asking me to submit documents of cards I used over 2 years ago one time, and one of the cards my bank didn’t provide a good enough bank statement according to them so they denied my verification and now all their saying is get better statements, I can’t force the bank the card issuer to supply better statements they give me what they give me. At this point I’ve contact the regulatory board of Michigan gambling, your company has no right to withhold my funds based off the fact that they don’t think my verification documents are good enough. I could provide perfect documents and they can still claim they’re not sufficient. The support is ending live chat on me instantly I get no reply’s via email, and st this point I’ve had countless dollars stolen by barstool under penn gaming, and I have no Explanation on how I could resolve this to be able to withdrawal, hopefully this doesn’t fall on deaf ears because I will be proceeding with legal action this upcoming week if nothing has been attempted to be resolved My username is ****** ***************@*****.com What your company is doing is theft.Initial Complaint
05/10/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
The company refused to refund a wager made immediately after creation on a misclick. I messaged three representatives and they all lied about not being able to assist. Their trader can indeed refund the transaction or offer a cash out with reduced repayment. I asked for this immediately with reps after the wager was made in error. Theres no reason they need to steal money this way when the time period was within seconds of the wager being placed thats illegal.Initial Complaint
05/05/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I placed a bet on a cricket match. My bet won but my bet kept showing as active even after the match was well over. I contacted Barstool to update my bet to win from pending so that I can place more bets. Then soon after, the status of the bet changed from active to lost. I contacted them again as my bet had won and not lost. They told me that they forwarded it to the bookie and I will have my answer in an hour. The bet is only 50 bucks to win 43 bucks (93 bucks and change due). My main concern is that I place so many bets on games that I know nothing about just hoping Barstool is going to pay me when the bet wins. Here are my receipts and a bet clarification of everyone who don't follow cricket: I placed a bet of 50 bucks that away team is going to score more than 5.5 runs in 1st over between ********* ****** (**) and ******* ****** (**) played on may 5th. The game was played in ****** (capital in *********) at ******************************. So, ********** was home team and ******* were away team. ******* scored 9 runs in 1st over (which is more than 5.5 runs) but my bet is classified as a loss. Please Double check your bets! I learned my lessonInitial Complaint
05/05/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Hi Better Business Bureau,I'm in a dispute with Barstool Sportsbook that I can't resolve. I have no idea if they are doing something illegal or if they're merely incompetent, but in any case, I have been unable to access the money in my account for a couple months, and at this point, I'm worried that they've stolen my money. Here's the backstory to all this: at some point in using Barstool, I deposited money using my ****** account. That ****** account, however, was created for me by my dad years ago (he was in tech and set me up with various accounts when I was a kid), and so that account still bore his name even though these days it's linked to my banks, social security number, etc. Barstool then locked my account because they detected potential fraud since they saw a name that wasn't mine getting linked to my account. This was both responsible and reasonable, but their response since then hasn't been. They asked me to send screenshots of my ****** account and to change the name on the account to my name. I did all that. They asked me to send pictures of my ID, my father's ID and selfies of the two of us. I also did all that. They've now been reviewing my account for over a month, and anytime I ask for an update they are unable to provide one. Can you please help me sort out this situation? My instinct is they're likely done nothing wrong, that they're just being incompetent, but the end result is identical to intentional theft - my money is gone. Let me know your thoughts. I'm happy to provide whatever documentation I can. All the best,***Initial Complaint
05/01/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I've contacted support numerous times and every time i receive an email telling me to upload a selfie with my license which i have done numerous times. Yet nothing has happened.Initial Complaint
04/27/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On 4/16/23 at approximately 12;10 am I was playing the hollywood Casino on line. I was playing the game Venice Amore and had won $242.50 with 9 spins still left when the game kicked me out and would not allow me to reenter the game. It did not award me the winnings or the 9 spins still left. I have contacted Hollywood support several times...one such time I was given a claim #***********. Once they did respond asking for my birth date which I did reply, but to this day they do not respond.Initial Complaint
04/21/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
This site has NO live chat support as advertised and you only get an automated email response that somone will contact you! They consistently DON'T PAY the bonuses that they run in their promos and make you send an email with a screen shoot of the promo with the promo code, and that's only if you happen to be sitting watching for the email response for an hour! Many Hollywood case numbers that I can supple if needed. The ************ Gaming Board should shut them down!!Initial Complaint
04/17/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
This company is a new sportsbook available in Massachusetts. Last Sunday 4/9, I requested a withdrawal from my winnings. On Tuesday 4/11 after still not receiving my transfer into my VERIFIED ****** account I contacted customer service chat via app. I believe I should be entitled to quite a bit of extra compensation, due to inability to bet with the monies that this company refuses to pay out. After many upload of information they should have I am yet to recieve $.01.Initial Complaint
04/10/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I would like to file a complaint with Barstool Sportsbook regarding my account balance refund and account verification.I have some winning of ~$190 in my account which is marked as "withdrawable". They requested to verify my account. and ask me to send them a selfie of myself! This request is way too personal and I am worried about the leak of my data. I told them I can send them my ****** statement if they want to prove that I am the owner of the payment account. However, after several attempts, they are still asking for the selfie, which I won't submit. They have all my information in their system, and I feel they are just to make this withdraw difficult because I won a little of the money. I was told that if I closed my account, I then can have my refund, so I closed my account. But after more than 15 days, they still did not process my refund. I was told once they refunded March 2nd. But today, they asked my selfi again!This is not reasonable.I seek your help to:1. Refund my money back to my original payment account, 2. I want to make sure this company delete all my personal information that they obtained. This is the email I used to register my account. Thank you for your help!***********
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Contact Information
Customer Complaints Summary
167 total complaints in the last 3 years.
84 complaints closed in the last 12 months.