ComplaintsforRP Management, Inc.

• Initial Complaint

  01/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  RE: Complaint ID ******** Nothing has been resolved and this case needs to be reopened and my money refunded to me,The bottom line is when I inquired about this apartment to move in September 1 , 2022 I was informed it wont be ready until October 1, 2022. Time to move in after a quick look at the apartment it looked okay; however, on the other hand the apartment was extremely dirty everything broken and the apartment was not freshly painted. The staff at ************* apartments is not telling the truth. Please review further this case should not be closed.

  Customer response

  01/18/2023

  This complaint is still against ******** **** Apartments.

• Initial Complaint

  08/12/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  We signed a lease with RP Management Inc. on 6/15 for a 1st floor unit.We were not told that the unit is in fact a basement/ground level apartment.It was advertised as available on 7/13.Upon signing lease, we paid rent for 19 days in July (826.19), utilities (76.61) and security deposit.We informed the landlord that our move-in date was 8/6.We arrived on 8/6, the unit was not ready.Employees were still finishing repairs (replacing AC, painting doors, replacing dishwasher, molding).There was no heat in the apartment over the weekend.Repairs lasted 3 more business days after our arrival making it impossible for us to move in.At our request, we were assigned another apartment on the 2nd floor but not allowed to transfer there until 9/1.We request a refund for all days until the apartment was made available on 8/10. Based on the prorated amounts previously charged, we request $902.8 (July rent&utilities) + $434.84 (43.48/day for 10 days August) = $1337.64. No refund has been issued.

  Customer response

  09/17/2021

  Hello, I am emailing regarding Complaint ID #********. We have received a refund and are content with the actions ******** **** Apartment has taken. Thank you for your help. ******

  Sent from *********************** (*********************)

  
  

  Business response

  09/17/2021

  August 26, 2021 
  

  In response to Complaint ID ********, we were in communication with this resident regarding the credit. The credit has been issued and this complaint has been resolved. 
  

  Thank you, 
  Nicole J**** Regional Asset Manager 

• Initial Complaint

  06/05/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have a laundry card that the apartment complex has provided me with.....I loaded the card with money, and the card is not working. The card is giving an error message when I try to use it in the washer and dryer. The office stated there is nothing they can do. The company is not affiliated with RP Management. The card reads on the back that they are not responsible for lost or stolen cards. The card is neither. The only resolve the office offered to give me is someone's laundry card who has moved out, with a balance, getting as close to $24.50 as possible, which is the balance on my laundry card. That is not acceptable. Any assistance would be greatly appreciated in resolving this matter.

  Business response

  07/06/2021

  We are in receipt of your letter regarding a complaint filed by ******* ********. *** ******** did 
  contact the leasing office at ********** ***** Apartments regarding her laundry card not working. Per our policy, the office staff asked *** ******** to bring the card to the office so we can see what error she was getting and verify the amount of money remaining on her card. At which point we would give *** ******** a new card at no cost and refund the money, either by giving her a laundry card with money already on it or via a rent credit. 
  To date, *** ******** has not come to the office with her malfunctioning card, nor has she returned the phone calls the office staff has made to her. 
  We would like to resolve this issue as soon as possible and encourage *** ******** to contact the leasing office at her earliest convenience. 
  Thank you, 
  Community Manager 
  ********** ***** Apts. 
  RP Management, Inc.

• Initial Complaint

  05/17/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  When I moved, I forfeited my deposit to cover the 13 days in the month that I lived. I was in constant communication with the office from the very start of the move out until the very end. I wanted to make sure I complied every step of the way. When I moved I was told I did not owe anything at all and would receive notice in the mail simply stating that I gave up my deposit. Instead I received mail stating I owed them $1,348.94. When I contacted the office I was informed that due to a missing signature on my recertification paper work before the move out, I loss my subsidy for the month of July and August. As a result, they charged me the difference of Julys rent (which I paid) at market value and also the 13 days of august. I provided all documentation that was requested for the recertification. Yet was informed I failed to sign 1 document that was never presented to me nor was I ever contacted to come to the office and sign. They claim I owe this money all because of a signature.

  Business response

  06/03/2021

  *** ****** had an annual recertification that was due on July 15, 2020. We provided annual recertification notices to her door on March 15, 2020, April 18, 2020 and May 1st, 2020. *** ****** came in late to complete her annual recertification- she came into the office on May 28th, 2020. We did complete her recertification with her in the office on that date, however, we were still in need of her checking account and savings account statements, paystubs and verification of child care expenses. We sent her a letter on June 3, 2020 letting her know that we were still waiting for that information, On June 29, 2020, we had to send another letter because we were still waiting for her childcare expenses. She provided that to us on July 10, 2020. This was already 10 days after her recertification was due to take place. We processed her paperwork and sent her three notices to come into the office and sign her paperwork. The first was sent when the paperwork was finished in July, second was sent on August 2, 2020 and third sent on August 12, 2020. She then vacated her apartment on August 13, ZOZO without giving proper notice. *** ****** never came into the office to sign her paperwork. At that point, we had no choice but to terminate her subsidy and charge her market rent for the month of July and the 13 days in August. Per the notices that were sent to her, "If you do not respond before 7/01/2020, paragraph 15 of your lease gives us the right to terminate your assistance and charge you market rent: $1,278, effective 07/01/2020." I have attached the notices for review. I spoke with *** ****** at length regarding this and have amicably agreed to split the cost with her. I would cut the amount due in half- she was not happy with that outcome. However, due to the circumstances, the market rent was charged correctly. The amount of $1,348.94 is the correct amount outstanding. She may call the office to set up a payment arrangement, 
  

  Thank you,

  Amanda M**** 

  Customer response

  07/24/2021

  I reached out to HR on Friday because after several attempts I did not receive a response. The property manager is on vacation and before she went on leave she would not escalate my call to her superior. The office staff admitted they did not give me the paper to sign. When I left I was told I was in great standing they even communicated with my new location of residency. The property manager has admitted it was an oversight and incompetence on their behalf, so has the clerk who handled my move out. When I paid the rent for July my money was accepted and I was never told my rent went up due to their not giving me documentation to sign. The property manage even told me that it was not the staffs responsibility to call me if I did not come in. I never received notice not even when I went to the office to provide paperwork requested of me. I am a single parent who cannot afford to pay money I do not owe. Someone please help me resolve this.

  Business response

  08/03/2021

  *** ****** did call to speak to our HR department while I was on vacation. She was not able to help because she doesn't deal with tenants. I was on vacation for 3 days and *** ****** called numerous times in those 3 days. I did return her call once I returned from vacation. I am not sure who *** ****** is saying that she spoke with in the office however, we do not admit to any wrong doing. As I explained in the first complaint, *** ****** should have responded and provided the information that was needed in the correct time frame. I have since spoken with *** ****** and we came to an agreement to split the balance on her account in half. This matter has been resolved. 
  

  Thank you, 
  

  Amanda M****

  Senior Regional Asset Manager 
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩