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Complaint Details
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Initial Complaint
02/02/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
On November 2, 2021 I began receiving letters from **********************, Collection Agency on behalf of Royal Water Damage requesting payment of $5,514.91. (attached Exhibit 1) I responded to this request disputing this claim (attached Exhibit 2). On January 14, 2022, I then received a letter from ********************************************************** on behalf of Royal Water Damage (attached Exhibit 3). I sent the same letter I sent to ******************* **** (attached Exhibit 4).The dispute is over the cost of work that was actually performed in the summer of 2020 for water damage done to my condo. I took faith in the employees at Royal Water Damage who orally assured me that Insurance would cover the entire claim. As I had indicated in my dispute letters, Royal had had the insurance estimate prior to the work being done. My insurance company is *********. I have never had an issue with ********* regarding payments to other contractors work done on my home. In fact, ********* covered the cost of the additional damage caused by Royal Water Damage that was repaired by another contractor. Royal was to do the water remediation and another contractor was to do the replacement of the walls and the floor where the water damage occurred. In performing their work, Royal did further damage to sections of the walls and floors which were not originally damaged. In addition, mold was still visible after Royal completed their work. To add insult to injury, Royal than charged the additional amount, $5,514.91. I sent an email to Royal on July 31, 2020 regarding these issues (Exhibit 5). ********* reviewed the work and could not justify this additional charge. I sent ********* photos of the issues (see various attached photos). I had received a response disagreeing with my email from the owner of Royal along with invoices requesting this additional payment. On September 15, 2020, when I paid t
Business response
02/15/2022
We have fully reviewed the files in response to ******************************'s complaint. After fully investigating all issues in regards to billing we have concluded that there were some discrepancies caused by an employee no longer employed by Royal Water Damage. Upon these discoveries we are honoring ********************'s request and will be stopping all collection attempts/proceedings. All further communication regarding issues within this complaint will also cease. Please find the attached document (#1) from **** ******** proving that file number ****-**** *************, ********** has been closed per our request.
Royal Water Damage apologizes for any inconvenience this might have caused and we now consider this a closed account. (Attachment #2)
We are hoping that this response satisfies ****************'s resolution request.
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.