Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hired College Hunks Hauling Junk of West Chester, PA to remove a piano from our house. They put the piano on a homemade dolley and drug it through the entire house, scratching the newly finished hardwood floors the entire way out. This was brought to the worker’s attention immediately before leaving the premises. We were told that “someone would get back to us about it.” We have called multiple times since the incident on January 20, 2022. We have spoken to the general manager Sean H*****, who has since haunted all communication. Six months ago, mr. H***** stated in an email that he was at the “mercy of the 3rd party contractors and working around their schedule.” We are now coming up on a year and no one has been out to assess or evaluate the damage.

  Business Response

  Date: 12/20/2022

  We apologize for the delay in closing this claim out.  We have a floor specialist going out there this week to assess the damage and determine repair options.  Any other questions let us know.

  
  

• Initial Complaint

  Date:10/06/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had College Hunks Hauling Junk perform a move on July 8th, 2022, and I purchased the premium insurance option through them to cover any potential damages. During the move, one lamp was destroys, one lamp was bent crooked and no longer can stand up straight, the leather sofa was dragged across the sidewalk and suffered severe rips, the large boucle chair got a large stain across it from being laid in a dirty van, the tv stand and dining table experienced some chipping, a large chunk was taken out of the wall of the apartment while moving the furniture, and to cooktop surface suffered a major crack and was broken. The movers apologized for the damages and directed me to call College Hunks the next morning to put in the insurance claim, which I did. I submitted the College Hunks Hauling insurance claim form with accompanying pictures and documentation of all of the damages, which based on the premium insurance valuation I purchased should exceed $1,000. I continually provided all of the documentation College Hunks requested while they dragged this process out and became unresponsive. Then I submitted a credit card dispute, and after that College Hunks offered me a $481 refund if I withdrew the dispute, which I did. However, after withdrawing the dispute, College Hunks refused to give me my refund and went unresponsive again, knowing that after withdrawing a dispute from the credit card company, I cannot resubmit it.

  Business Response

  Date: 10/21/2022

  *******,

   

  Here is our response.

   

  A check for the claim amount was mailed out to ****** on 9/13 to the address that was provided.  We will put a stop payment on the original check and deliver a new check to *************  If you need anything else please let me know.

  Customer Answer

  Date: 10/21/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************