ComplaintsforHamilton Animal Care
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Complaint Details
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Initial Complaint
09/28/2021
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
On September 22 I brought my rat in for a tooth trimming. I asked how much the tooth trimming would cost the week before, but they said the vet had to put together a Health Plan. I called two more times to find out the price before the visit, and nobody could tell me the cost. I arrived for the visit and found out that they charged $103.00 for the tooth trimming and a recheck visit. I was unaware that that they were going to charge an office fee. I was never told this even though I asked 3 times prior to the appointment how much this would cost. I paid the fee ($55.00 for the visit and $48 for the tooth trimming). I expressed that I wanted to speak to the office manager on 4 different occasions since then about this, but she will not talk to me. The receptionist told me that it is office policy to charge the office visit fee and that the office manager agrees to this. I was not told of this fee prior to my appointment, and the vet did not provide the service they charged for (recheck).
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.