Complaintsfor3-D Body Works, Incorporated

• Initial Complaint

  01/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  They were paid through my insurance and by me to fix my car after a deer ran into it. They were paid over 5 thousand dollars by my insurnace, and 500 deductible by me. They returned my car to me with non functioning parts, and parts that they broke during repairs. I have been back 5 times to get the stuff fixed and every time I leave with either nothing fixed, or something new broken. They have cost me hundreds of extra dollars for all the time I had to take off work and sit in their waiting room. They had my car for 2 weeks straight and only did half the work they were paid for. They broke a knob that controls my mirrors and after my 3 time back to get the mirror fixed they broke my door in the process. They tried to hide it and taped my door with electrical tape, but I noticed a few hours later. They only do part of the work they’re paid for, and everytime they broke something they were dishonest and tried to conceal it. I have small children and they’re making my car unsafe for them by knowingly doing bad work. I have talked to other who had work done there and also said their car was returned with only half the work done. They get paid out by insurance immediately once they say the work is done, but it’s really not done. This is insurance fraud in my opinion. I want part of my deductible returned to me for all the time I keep having to take off work for the mistakes they’ve made on my car. Or at the very least look into this business so they cannot scam other people. 

• Initial Complaint

  07/27/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Insurance sent me to 3D Auto in Spring City after I drove my car up on a curb and tire started making noise. 3D Auto’s initial response was they don't hear noise but they'll do an alignment. Next thing I know, the alignment is done, I owe them $70, but oh my steering column is broken and that will be another $3,560 that's not part of the claim. I disagreed and 3D auto told me to come get my car. (Now, if my steering is truly broken no person in their right mind should have told me to drive that car, nor was there a point to the alignment.) Anyway, I had the car towed to the dealer who said I have a bent right-front inner tire rod. Insurance sent an independent adjustor adjustor confirmed. The alignment would need to be redone after the rod is replaced meaning the initial alignment done by 3D Auto was pointless. Dealer also said a new intermediate steering shaft is $600, a far cry from 3D Auto’s $3,560 quote. I would like a refund of the pointless alignment done by 3D Auto.

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