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          Find a Location

          Northwest Bank has 129 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Northwest Bank

              100 Liberty St PO Box 128 Warren, PA 16365-2411

            • Northwest Bank

              121 W 26th St Erie, PA 16508-1803

            • Northwest Bank

              800 State St Ste 100 Erie, PA 16501-1353

            • Northwest Bank

              2863 W 26th St Erie, PA 16506-3047

            • Northwest Bank

              80 W Columbus Ave Corry, PA 16407-1136

            Business ProfileNorthwest Bank

            Bank
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            100 Liberty St

            PO Box 128

            Warren, PA 16365-2411

            Visit Website
            (877) 672-5678

            Customer Reviews

            1.05/5

            Average of 22 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            40 complaints closed in last 3 years

            14 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 128

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Headquartered in Warren, Pennsylvania, Northwest Bancshares, Inc. is the holding company of Northwest Bank. Northwest Bank is a full-service financial institution offering a complete line of business and personal banking products, employee benefits and wealth management services, as well as the fulfillment of business and personal insurance needs. Northwest operates in Pennsylvania, New York, Ohio and Maryland and consumer finance offices in Pennsylvania through its subsidiary, Northwest Consumer Discount Company.

            Business Details

            This is a multi-location business.

            Find a Location

            Northwest Bank has 129 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Northwest Bank

                100 Liberty St PO Box 128 Warren, PA 16365-2411

              • Northwest Bank

                121 W 26th St Erie, PA 16508-1803

              • Northwest Bank

                800 State St Ste 100 Erie, PA 16501-1353

              • Northwest Bank

                2863 W 26th St Erie, PA 16506-3047

              • Northwest Bank

                80 W Columbus Ave Corry, PA 16407-1136

              Headquarters
              100 Liberty St PO Box 128, Warren, PA 16365-2411
              BBB File Opened:
              9/3/2003
              Years in Business:
              128
              Business Started:
              1/1/1896
              Business Started Locally:
              1/1/1896
              Business Incorporated:
              8/20/1896
              Type of Entity:
              Corporation
              Alternate Business Name
              • Erie Consumer Discount Company
              Business Management
              • Ms. Leslie Kurtz, Chief Compliance Officer
              • Ms. Michelle Palmer, Team Leader
              Contact Information

              Principal

              • Ms. Leslie Kurtz, Chief Compliance Officer

              Customer Contact

              • Ms. Leslie Kurtz, Chief Compliance Officer
              • Ms. Michelle Palmer, Team Leader
              Additional Contact Information

              Phone Numbers

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: How to choose a new bank or credit union

              Customer Complaints

              40 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              06/12/2024

              Complaint Type:
              Billing Issues
              Status:
              Answered
              My mortgage payments are paid directly to Northwest on a scheduled monthly basis from my credit union. The payments are scheduled to be mailed 6-8 business days prior to the due date and 16-18 days prior to the date of incurring a late fee). I have have been paying my mortgage payments through this service since the inception of my mortgage in August of 2020. My payments have been always received on time every single month since August of 2020 (and I always pay more than the minimum). In March of this year, I received notice from Northwest that my payment was not received. I checked with my bank and the payment was sent out as scheduled. Northwest charged a late fee for this. My bank sent me a letter stating that the payment was made, with the check number, amount and the date it was mailed. The payment then finally showed up 3 weeks later. Thinking this would be a one-off situation, I didn't pursue getting a refund of the late fee, as I thought maybe it was a postal error. Then, the same thing happened again in May. My payment was again "lost" in the mail and I was charged another late fee. I obtained another letter from my bank with the date the payment was mailed, check number and amount. I called Northwest asking that the fees be waived, as I clearly (as evidenced by the letters) was making the payments each month prior to the due date. They refused stating it was not a bank error, so they were not going to remove the fees. When I talked to the first customer service representative, she did state that she had other customers calling saying that payments were not received. This sounds like it is a Northwest bank error to me. Are they intentionally "not receiving payments" as a way to charge non-refundable late fees? I pay all of my bills through the same bill pay service and not a single other one has been late or not received, so it certainly sounds like an issue with Northwest.
              Read More
              Read 39 More Complaints

              Customer Reviews

              22 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Tina B

              09/16/2024

              I would never recommend this bank to anyone! My husband and I have multiple personal and business accounts with them and have never once paid anything even one day late. We also pay our entire balance of our Northwest Credit Card every month so we have never paid one dime in interest. Back in January of 2024, there was an issue with the online banking system. Our payment to our Northwest Credit card did not go through. My husband found this out by accident about 2 weeks later after logging in to pay another bill. He immediately called the bank to try to get this rectified and was told to submit it again while she was on the phone with him. She said that it did not go through and to call back on Monday to try again. After many calls and attempts to fix the issue, the bank mailed a payment through the US post office. By this time the payment was late. Being that it was a Northwest Credit card and we are a Northwest Bank customer, we assumed that they would take care of any further issues. When we got our credit card bill, we were charged a late fee. My husband called to explain what happened and that all of this should be in their notes. He was told that there were no notes in the system and he could not remove the late fee. This went on for months of getting charged recurrent late fees and interest. Everytime it ends with "I will have to reach out to the manager and get back to you". We never get a call back. When someone does call back, we have to retell the story all over again and nothing gets solved. We had cancelled this credit card months ago and the only charges on the care are these ridiculous late fees and interest charges. Today I got a letter in the mail saying they have been trying to reach us and they have recieved no communication from us. ARE YOU SERIOUS?!! We have communicated with Northwest probably 3 times a month since January!!! This is has become harrasment at this point!!!

              Northwest Bank Response

              09/17/2024

              Northwest Bank previously contacted customers back in March 2024 to discuss concerns. We consider this matter closed.
              Read 21 More Customer Reviews

              Local BBB

              Better Business Bureau of Western Pennsylvania

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

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