39 Customer Reviews
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Review from Susan A
5 stars08/28/2023
Eric showed up, was on time and professional. At the end of the appointment, asked if I had any questions regarding tech visit. I had one, (regarding converting to gas) and Eric ansered my question fully.Review from AnnaMarie M
5 stars08/22/2023
Great service, in and out. Easy peasy. Friendly snd on timeReview from Donald J
3 stars08/18/2023
I had a problem with Wilson last year service the guy came to my house to tune up my oil furnace. He didn’t tighten something properly and it leaked all the oil. They falsely blamed me and charged me fill up of oil. I didn’t know it was leaking because the guy came to tune up the furnace not long before I lost all the oil. I trusted them because before this they were great. Reason am saying something now is because I see I’m paying much more because of it. I can’t get them to come service my this year to tune up my furnace because they won’t come after I’m done work and I can’t leave work early or even take off.
Wilson of Wallingford Inc. Response
08/22/2023
Hello Mr. J******, Thank for taking a minute to share your thoughts regarding your recent your service experience. I looked over your account and see that there was an oil leak at the fitting on the oil line and that was corrected. I also saw that you were charged a diagnostic fees in error and those fees were credited to your account. Please accept my apologies for the inconvenience that caused you. I have instructed our Service Manager, Wayne J******, to contact you regarding scheduling the annual tune-up at a time that fits your schedule after 5 p.m. Wayne did say he left you a message, so please contact him to this scheduled for you. Please let me know of any additional issues. Sincerely, David O******** PresidentCustomer Response
08/25/2023
Ok thank you for your reply I got a call just been busy to at work I will call him back probably Monday hopefully 11:30 time or he can call me around that time if I haven’t called yet. Just had a really busy week at work didn’t really even have a lunch breakReview from janet s
5 stars10/05/2022
I just realized with my last service that you have increased my service a total of $600 for the year 2022 for my ac/heater/oil... this seems unrealistic.... have been a customer for 20 yrs, can someone explain why the huge change in one year ??? ty Janet S******Review from LBA
5 stars10/19/2021
I have been with Wilson Oil for two (2) years, the entire team from the Office Staff to the employees in the fields are 100% professional and eager to serve their customers. Mike arrived on time and was extremely personable and professional. Not only did he do a fantastic job he also took the time to explain the work he did and any next steps needed. Once completed he left the area as clean (arguable cleaner) than it was before. If the company has just two more Mike's I don't suspect they will have any issue keeping their customer base.Wilson of Wallingford Inc. Response
10/20/2021
Hello L******* WOW! Thank you for the nice review, it is much appreciated. I am very happy to hear that Mike and the rest of the team did a great job and met your expectations. I'll be sure to pass along your feedback to all involved. Please let me know if I can ever be of service. David O'Connell PresidentReview from gary w
3 stars10/12/2021
very professional and on time. He was out of a replacement filter. technician hasn't had the correct size filter for the last 4 years. I see competitors adds for $ 39. annual cleaning and I am not sure why I pay $ 385. and the price keeps going up.Wilson of Wallingford Inc. Response
10/13/2021
Hello Gary, Thank you for taking a minute to post this review, it is much appreciated. I looked in to the issue with our service manager. Unfortunately, there are so many sizes of filters, we can't carry them all on the trucks. That said, what we can do is order you a case of filters and have them at your house to change at the annual visit. I asked our service manager to contact you regarding this solution. I was also told that the service tech pulled the filter, found it to be clean and he reported he showed you the filter and that you were ok with it not being changed because it was clean. I agree, that is not what you are paying for, but wanted to at least bring that up in my reply. If I am missing anything about the service visit that you want to discuss further, please contact me offline and I will make sure we resolve your issues to your satisfaction. David O'Connell PresidentReview from Ira D
5 stars10/12/2021
Mike diagnosed and fixed the problem promptly and he was very courteousWilson of Wallingford Inc. Response
10/20/2021
Hello Ira, Thank you for taking a moment to post this review. Your time in doing so and your feedback are much appreciated. I'll be sure to pass along your comments to Mike, Please let me know if I can help with anything. David O'Connell PresidentReview from Vincent S
5 stars10/06/2021
The tech was VERY polite and thorough. I could not be happier!!Wilson of Wallingford Inc. Response
10/07/2021
Vincent, Thank you for taking a minute to post this review, it is much appreciated. I am happy to hear the tech lived up to your expectations and did a good job for you. Please let me know if I can ever be help. David O'Connell PresidentReview from Bruce H
5 stars10/05/2021
Professional courteous service, seeking ways to get the best performance from my furnace. Went well beyond the minimum.Wilson of Wallingford Inc. Response
10/06/2021
Hello Bruce, Thank your for the nice review, it is much appreciated. I am glad our tech exceeded your expectations and did a good job. I'll pass along your feedback to all involved. Please let me know if I can ever be of help. David O'Connell PresidentReview from Diane B
5 stars10/04/2021
Friendly and on time. Always professional and courteous! We’ve been Wilson customers for decades because everyone we deal with from the office to the service people are awesome!Wilson of Wallingford Inc. Response
10/05/2021
Hello Diane, Wow, thank you for the high praise. While I know we are not awesome all the time, we do work hard to be that way most of the time :). I appreciate you taking a minute to post this review, it is much appreciated. I would also like to personally thank you for your many years of loyalty and patronage, that is very rare these days. But, it is highly valued and appreciated by the entire Wilson team. David O******** ********t
Customer Review Rating
4.87/5stars
Average of 39 Customer Reviews
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