ComplaintsforWes Carver Electrical Contracting, Incorporated

• Initial Complaint

  09/08/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I asked to have an electrical line installed and a fan replaced. I was charged 1700 dollars when it sounds have been 500. The work was never completed. The technician went thug my entire house looking for issues to try to sell me to fix. Money was taken and the job was never completed and was priced five times higher than it should have been.

  

  Business response

  09/30/2022

  Hi ***, we are so sorry to hear you felt our complementary 10-pt Safety Evaluation was not something you were interested in and would not have performed it if the other homeowner had not approved it.  We apologize if there was any misunderstanding and hope we conveyed that in our conversations with you. The prices we charge allow us to offer things like a 5-year warranty and other guarantees that most companies are not able to. We offer written price quotes upfront, before any work is done so the customer knows exactly what the service will cost. Once we receive the customers approval, we then go ahead and perform the work.  The work we quoted, and the homeowner approved, included replacing a ceiling fan but at the time of service, the fan the other homeowner wanted was not on premises so we could not replace it that day.Typically, we set another appointment time to come out again and do the work but the homeowner chose to decline this service, which is never a problem. It is our standard business practice to refund money of declined services. We had to wait for your check to clear and now that it has, have sent you and the other homeowner a check via certified mail. Thank you for allowing us to provide the service requested and are always here if you need us.

  Customer response

  10/04/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:

  The fan was on premise.  The issue was you left bare love wires hanging from my ceiling. Code calls for them to be cover in wire nuts and a plate over the exposed box. You left 110v wires that if they arc would have burned my house down and killed my children.  Your job was done not IAW within the national electric code.  Not only are your prices three times higher but you also put my family in danger. Your company should not be allowed to work as you are going to seriously injure or kill someone. You admitted on the phone that was recorded that not securing the wires and not putting a cover plate on was wrong. Your business is a hazard to the community and will be reported to ensure OSHA and the local code department inspects your business.  I have already reported you to the state of Pennsylvania and will also contact my lawyer as well as other oversight departments until you stop placing citizens in danger.

  Regards,
  
  *************************

  

  Business response

  11/07/2022

  Hello ***,
  

  To be direct, we do not appreciate nor accept slander, mistruths and excessive drama. Our customers are important to us and we value each one, so we work hard to satisfy every customer but sometimes are unable to, like in this instance. Regarding the fan, we were in the middle of the install, having removed your original fan, when we brought to the other homeowners attention that it was missing a feature she wanted. She asked us not to put up the second fan but that she would buy another one over the weekend and we would return immediately to finish the job. While it is not common for us to leave a ceiling fan spot open, we try to accommodate our customers wishes. However, when we learned about your concern, we said we would immediately come out to solve any problems. You were unkindly clear that you did not want that. While we have been more than fair and have the paperwork, pictures, etc to demonstrate that, we are sorry we could not make you happy, which is always our goal.
  

  Cordially, the WCE team

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩