ComplaintsforDickson City Hyundai

• Initial Complaint

  05/18/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  My car is 14 years old and in poor condition. 4/15/23(Saturday afternoon) -I went to Dickson City Hyundai and found a used 2021 *** *** (19,000 miles) for sale. Price was 21,999.00 -I asked if I could get lower price, but was told No. Salesperson and Finance Mgr both said that cars were hard to find, and that the particular model was no longer being made, which influenced me to give a $500 deposit. I said I would try to find my own financing. Finance Mgr. brought out a photocopy of a Buyers Order form for me to sign acknowledging $500 paid. I was told this was to take to potential financing party. I was very skeptical because of the car's price, so I stopped at another dealership to find they were getting in a brand new model(different options) for lower price! I spent the next day researching the car models and prices and realized it was definitely overpriced .The next day, Monday, I asked my bank about loan rates-and determined that I would not be able to afford it. In the following days, I made six calls to Dickson City Hyundai, about getting my $500 returned- speaking to Salesperson and Finance Manager who said I would have to speak to General Manager *** ******* who was not available. Call #7 I spoke to ** *******, who was extremely unprofessional to put it nicely. I have never dealt with anyone as rude and insulting. He said I would NOT get money back. I told him I was asking guidance from relatives in legal field and Pa Attorney General's office about situation-he said he didn't care . A few days later, call #8-I spoke with *** again. He still refused to give me my money-did not care who else I contacted or consulted. I asked for a written confirmation of sale cancellation-was told it was not a sale!? I want and need my money back!! *Since this started, I have heard many unfavorable stories about this dealership*

  Business response

  05/25/2023

  We will be refunding  the money to the customer even though it was a NON REFUNDABLE deposit sign by the customer . Thank you . 

• Initial Complaint

  03/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My car was taken in for engine oil leak. I paid $250 for repairs and issue still exists, it has not been corrected

  Business response

  03/09/2023

     ******************* car was brought in our shop with 78,870 miles on it on feb 10th 2023 . The engine conpartment was serverly covered with engine oil , caused by one or more engine oil leeks . This information was shared with the customer . We cleaned the entire engine and engine  compartment of the oil contamination . Told the customer they need to drive the car for a few days until it leeks again so we can see where the oil leek is . On Feb 14th 2023 with 79,280 miles , she returned with the car , and the valve cover gasket was leeking oil on to the engine . The cost of the  repair was covered by the customers service contract . We advised the customer that there could be another leek , as the valve cover was the main leek , and now that it is sealed and fix , the next week spot may show up , which it did . The customer just needs to bring the car back for us to see the next leek , which most likely will be covered by her service contract . We are sorry for the inconvience this has caused the customer . 

  Thank You Michel

• Initial Complaint

  12/10/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This transaction happened on December 7th 2022. I bought a 2018 **** brand new from Dickson City Hyundai. At 90,000 miles, the engine started making noise. I have the extra 100,000 mile warranty. Hyundai told me they had to do an oil consumption test. A week later, the engine light came on in my car. They told me there was something wrong with my engine. So, they had me rent a car through *****. 4 days later, they called me and said it was the sensor, not the engine. Once my car went over the 100,000 miles, they said it was burning a quart of oil every 3,000 miles and it was normal. And informed me that the warranty was done. I kept putting quarts of oil on the car then another facility told me that there was only a quart of oil in the car. I went to Dickson City Hyundai on the 7th of December and the service manager told me my entire engine was shot and I still owe $10,000 on the car. I told them this problem started at 97,000 miles when it was covered in the warranty, however, they said they weren’t gonna do anything about it. I told them that Hyundai was recalling 2018, 2019, 2020 **** for engine problems but they said they were unaware of that. I was forced to trade my car in at another dealer and they added $10,000 on my loan to pay off Hyundai. The Dickson City Hyundai has poor service and this problem would have been solved if they fixed it when I first informed them. 

  Business response

  12/13/2022

   ************* brought his 2018 Hyundai **** on March 1st 2022 with 97,255 miles on it for a engine concern . According to Hyundai Tech line we were instructed  to do a oil  consumption test . ** ***** check engine light came on a few days later and he brought the car back . We scan the on board computer and it confirmed a miss fire in cylinder number 4 . The cause of the miss fire was a air fuel  imbalance , which was repaired under a Hyundai TSB at no charge to ** ***** . On April 18th 2022 with 100,014 miles  ** ***** bought back the **** so we could see the results of the oil consumption test .It burned point 9 tenths of a quart of oil which according to Hyundai Corp that is in the means of operation of the 2018 **** with those miles on it . This means Hyundai corp will not pay for a new engine as it does not need it . I believe on or about December 7th with about 121,000 miles on the **** , ** ***** returned and spoke to the service manager , and having a hard understanding why we would not put a new engine in his car . We told him just drive the car it runs fine . The last time we saw ** *****'s **** in our dealership before the March 1st 2022 for any type of services was March of 2020 with 48,657 miles . 
         The last thing I would like to talk about is according to this complaint is that he was forced to trade the car at another dealership . He owed $10,000 and the other dealer added the $10,000 dollars to his new car which would add about $250.00 bucks to his payment . That being said that would mean that the dealer that traded ** *****'s **** only gave him a $100.00 for his 2018 **** SE and rolled the $10,000 into his new loan . I have a hard time with a dealer only offering a $100.00 for a owner 122,000 mile **** as that **** is worth between $8,500 to $10,000 dollars ! Had ** ***** traded in the car to Dickson City Hyundai he would not of added $10,000 to his loan , he would have added almost nothing and not roll any money on to his new car . We wish ** ***** all the best on the purchase of his new car , what ever that maybe . I hope this gives a complete answer to all the concerns brought up by ** ***** 
  Thank You Michel       Tell us why here...

• Initial Complaint

  05/06/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  For 2.5 years, we have been trying to get them to replace the FOURTH clutch (in an automatic) on our **** *****. not to mention how pushy and sneaky they are on car sales, which is clearly why they wanted to sell this ***** so badly. not only did they push us off until the "warranty" was up on the third one, but because they refused to take our car in - it is now no longer drivable without $3k+ worth of work, JUST to replace the clutch so a **** dealer can do other work that actually is covered under warranty - all steming from the original problem. we have always made our car payment, even though the car is not in driving condition. called the service department today (as ive been doing for YEARS, to be told that "theres absolutely nothing they can do because its been too long." MIND YOU IVE BEEN CALLING EVERYONE BACK AND FORTH FOR 2.5 YEARS!

  Business response

  05/09/2022

     Thank You ***** for reaching out though the BBB . Just so we are all on the same page , you purchased your 2015 **** ***** on April 29th 2017 with 33,054 miles on it ( a little over 5 years ago ) . Looking at your service records , on April 9th 20109 with 91,960 miles of the **** ***** , you drove this car 58,906 miles just under 2 years . ( That is almost 30,000 miles a year ) . At that time there was a problem with  automatic transmission with 91,960 miles on it . We sent it out to a expert at ***** ****** **** and replaced the transmission at no charge to you . October 28th 2019 the car was brought back to Dickson City Hyundai for a oil change with 110,300 miles on the **** ***** (Driven 18,340 miles in 6 months ) That was the last time we saw the car in our service department . Now jump  a head 2 years and 7 months later to May 9th 2022 ,with god knows how many miles are on the **** ***** , and now you want Dickson City Hyundai to put another transmission in your car . That makes no sense. and it seems to us that you really got your moneys worth out of the 2015 **** ***** , it has a lot of mileage of use more than most cars of that age by far, congratulations . However that being said does not help you get from home to work every day . 

            Solutions and or Ideas for you ***** . 

       1) Pay to get your car fixed , which is expensive , and who knows with all those miles on the car what may go next on the car IE : Engine , Air Conditioning system summer is coming , the Steering the rack , ect ect 

       2) Maybe buy a newer car that is certified  with very low miles on it . We have a one owner  2017 Hyundai with only 14,000 miles on it , that is certified which gives it the balance of the 10 yr 100,000 miles power train factory warranty . For you  that means about 5 years and 86,000 miles worth of coverage !! We can trade in your old **** , payoff ******* *** loan , Zero out of pocket covering tax and tags , and get you a low payment of about $375 to $385 a month on a car that is like brand new fully serviced and ready to go . We based the payment on the fact your credit has gotten much better since you have been with capital one for 5 years !!! 

        If you have any interest please let us know and our General Manger Ray will be more than happy to help you out of this difficult situation . 

         Thank You Michel 

  Customer response

  05/10/2022

  I am rejecting this response because:
  The transmission was never replaced, it was the clutch - even though the car is automatic (not your fault). What I do believe to be your fault is the nondisclosure of the clutch already needing to be replaced by 33k miles, which was done 1 month prior to our purchase. We made sure to ask of any mechanical or cosmetic defects or repairs, and were not told of this. I also find your response to be extremely unprofessional. You are the person meant to represent Dickson Ciry Hyundai, and you find it appropriate to speak to past customers in such a nasty and demeaning way? I had my vehicle there, and called multiple times only to be told "there were no appointments that matched my availability." I find that very hard to believe, it more was to run out the warranty. As you stated, putting that many miles on in a short month was because of the travel 200 miles one way for 3 months, due to a career training, as it was our only vehicle. The vehicle currently has 149k, how is that getting our moneys worth? A well maintained vehicle should last at least into the 200k. Not to mention, we bought the car with 33k on it. So 120k miles is "getting your moneys worth?" Wouldnt you too be upset by this when you have paid so much into a vehicle that wont even last? Another note, you must be out of your mind to think we would ever purchase another vehicle from you. Not only for the treatment from the dealer, but then this response from the face of Dickson City Hyundai? I'm glad you checked into some things, but maybe you should get the whole story from your employees and the customer. I sure hope you find a remedy to this, or we will be. Also, a customer service training would do you well. Regards,
  
  ***** ****** 
  

• Initial Complaint

  04/26/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I gave this business a $1500 deposit on a vehicle on March 18. I decided not to purchase a vehicle ( for personal reasons) on April 1. I asked for my check to be returned to me on that date. I texted the salesperson I gave the check to, as well as supervisor. No response. I sent 2 emails asking for my funds to be returned to me. I called the bank on 4/25 and my bank told me that the check was cashed.

  Business response

  04/27/2022

  I cut check # ***** yesterday, April 26 for $1500.00 refunding ************.

  It was stamped and put in the mail today. 

• Initial Complaint

  01/30/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Own a 10 month old *** from this dealership. Car suddenly stopped running while driving. Happened several times. Had car towed to dealership where it has been sitting for 2 weeks. They have not looked at it. No loaner or rental offered. It is a brand new warranties car! Called and asked for service manager. Left my info no call back. Went up he says nothing he can do. I feel I am entitled to at least a car to use.

  Business response

  02/22/2022

  On the day ***************** came here, the service manager did tell her she could rent a vehicle at her expense and submit it for reimbursement once the repairs were complete.

  As of today, her vehicle is finished and ready to be picked up.  ***************** spoke with our service writer this morning.

• Initial Complaint

  11/22/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My vehicle has been at Dickinson City since August 26,2021, the extended Warranty company had it towed there for repair. It was 21/2 months later when Hyundai did a diagnostic on my vehicle. on October 18,2021 the Warranty company authorize Hyundai to replace engine. On October 26,2021, I received a voicemail from Launi P********** at Dickinson City Hyundai that my engine came into store but it ws wrong one. Another engine will be overnight and my vehicle will be repaired and return to me by Wednesday. At ths present time my vehicle is correctly not repaired with new engine. On October 18, 2021 Warranty company stop paying for my rental car. I asked Dickinson City for rental car until my car is repaired. they denided.

  Business response

  12/23/2021

      ********************* is 100% correct . Unfortunately it is totally out of our control , and  her service contract  company  ******************** that she purchased from ************************ so.  We are not sure why she did not go back to ****************** to have her car repaired as that is where she bought the car . Maybe they would give her a loaner car ? Hopefully her engine will be in next week , but as we all the shipping delays are a big problem right now . As far as a loaner car from Dickson City Hyundai they are reserved for our customers who purchased from us . We apologize for the inconvenience but it is out of our control . When the engine comes in we will install it for her . Thank You    

  Customer response

  12/29/2021

  I'm not happy with the service Dickson City have giving me. Also my vehicle was purchased at Dickson City Hyundai, I'm not sure why they said another dealer.
   Complaint: ********
  
  I am rejecting this response because:
  
  Regards,
  
  *******************************
  

• Initial Complaint

  11/19/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On Oct 15th, 2021 I purchased a 2018 ****** ***** for Dickson City Hyundai with a warranty. On Oct 28th, 2021 the ****** broke down and was later diagnosed with a blown transmission. Since then Dickson City has not done much to fix the issue leaving me without a vehicle or a way to get to work for a month. They often don't answer their phones, no one communicates and they continue to pass the buck on who needs to take action to rectify the unsafe vehicle that they sold to me.

  Business response

  12/23/2021

      ********* car was under factory warranty covered by ******** Corporation and was repaired at ************** . Because the car was under factory warranty we could not do the repair only a ****** dealer could , and ************** was the only dealer that could get the car in to be repaired quickly as the other dealer were 2 months out . ********* received his car back November 27th for ************** . Thank You . 

• Initial Complaint

  11/15/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Hello. I consider myself to be a very patient and understanding individual. However, the service I've received at the Dickson City, PA Hyundai Dealership has been appauling and has pushed me to my limit. My SUV has been at the dealership for over a month now without being repaired. There is still no end in sight.On several occasions, I've called Dickson City Hyundai. Either no one picks up the phone, they abruptly put me on hold or they hang up on me accidentally. Do you know how frustrating that is after already being on hold for fifteen minutes? I've even had one employee cut me off mid-sentence when I'm kindly explaining the situation to her over the phone, as she asked if my car was dropped off earlier that DAY. (Meanwhile it's been there for over one month)Finally, on November 5th, after calling the dealership for probably the tenth time, I was told that a part was being ordered that would arrive in 2 days and my SUV would "definitely" be fixed the following week. I called on November 13th to see if my vehicle was ready to be picked up and as expected, it was NOT. The Representative had no idea what the status was and told me that someone could call me back on Monday, as it was Saturday. I was told that "one person" was in the Service Dept that day. I asked for a Manager callback and still have not received one. It is now Monday evening. As a customer, all I want is a heads up that the part is running late or an estimate on the date my SUV will be ready. How hard is it to call and let a customer know that it will be a few additional days until the vehicle is ready? This dealership clearly needs more employees hired and proper customer service training. I am well aware that there is a shortage of employees at the moment, trust me. I've received absolutely horrific customer service though and there's no excuse for it. I will never buy a Hyundai again because of the experience I've had at Dickson City Hyundai. All I want is to receive my repaired SUV back...

  Business response

  11/16/2021

        We apologize to ******************** and understand her frustration . We are working on our phones system currently with our new provider . It frustrating on our part also , hopefully we will have the system fix shortly . ****** the service manger spoke to ******************** this morning in reference to her complicated automobile engine troubles . Car was towed in for a non start problem . The Master Technician check the fuel pressure which was very low at 200 PSI and needs to be at 600 PSI in order for the car to get the correct amount of fuel for the engine to start . The GDI ( Gasoline Direct Injection Pump ) is not  functioning  and a new one was order for the car . Part was on back order unfortunately as are many part in the car industry are right now . We just got the part the new GDI in and installed it in her car . The pump was check and working correctly at the 600 PSI however the car still will not start as the car has jumped timing . This is a catastrophic engine failure , and now ******************** needs a complete new engine . We have called a claim in to her Service Contract provider Protective and are waiting for a response  back from Protective to ok putting a new engine in her car . Engines are also on back order also . We will also put in a claim  on her service contract for  a rental car . We are not sure where ******************** bought her Hyundai from but it was a Alamo Rental car prior to her taking ownership . ******************** has done business with us in the past , and again we are sorry for the car breaking down , the frustration with our service department ,  and our new phone system . We are keeping on top of her Service Contract Provider, Protective to get a new engine installed as carefully and quickly as possible . Thank You    

  Business response

  12/06/2021

      Again we are sorry for the engine failure on *******'s car . We made arrangements at ********** Rental Car on November 29th 2021 as of today December 6th 2021 she has not picked up the rental provided by her Service Contract Protective when they gave us the approval to order the engine . *********'s Service Contract allowed us to order a used engine , that we are still waiting for today . We are doing our best working with her Service Contract company . I know it is frustrating to her but also for us as we have had this car on a lift for weeks not being able to work on any other cars . We don't think it is right for her to blame us for her car troubles , as her  service contract she purchased someplace else , not from  us , is not very good . My advice next time is to buy a Certified  Hyundai , with a wrap service contract 10 year 100,000 miles and she would be in a much better place . This is our last response to this complaint , and will not be responding any more .        

  Customer response

  12/07/2021

  
  I am rejecting this response because:
  
  Dickson City Hyundai continues to pass the blame. All I want is a sincere apology and actual calls with updates on my engine shipment/repair. I have not received a rental car because one was NOT available! How dare DCH tries to put that on me. I'm not the one dragging my feet here. Enterprise called me three days in a row and each time told me the very same thing: they did not have any rental cars available. The third day, I was told they would call me "tomorrow" when they had a rental car available but never heard back after that. I've never been treated so poorly in my entire life.
  
  All I want for Christmas is my repaired Hyundai back.
  
  Regards,
  *****************************

• Initial Complaint

  10/23/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I bought a new 2021 Hyundai ******** at this dealership in June 2021. I was supposed to have received a new registration card before expiration of the temporary registration in September 2021, but the registration was never received. I attempted to contact the dealership via phone many times to inquire about the status of my registration, but I was always told I needed to be transferred to someone else and was ultimately placed on an endless loop of getting transferred to an automated answering machine. The few times I was able to leave a message requesting a call back, I never received a call. When I went to the dealership in person, I was still not allowed to speak with the individual responsible for my registration and I was told the electronic form was rejected and PennDOT was slow on their end. I asked what Im supposed to do if I get pulled over and I wad told to tell the police that Hyundai is working on my registration which is absurd to think that will pass for a valid excuse. To date, I have no registration and have received no updates on its status. I have wasted hours of my own time calling PennDOT and Hyundai trying to figure out where essential documentation was. This dealership has some of the worst customer service I have ever experienced. I feel as though they have no sense of responsibility for completing this requirement, and they have no regard for the way this is personally affecting me.

  Business response

  12/06/2021

  With covid numbers up, it is taking longer with the state paperwork.   His registration was mailed on Nov 5, 2021 and you should have received it. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩