Customer ReviewsforApple Ford of Red Lion

Apple Ford did a PA State inspection on my 2017 CMax Platinum in September 2023. In December, I heard what sounded like metal on metal when braking. I thought it might have something to do the recharging system since the brakes were just inspected. They told me that "a brake line on the left front caliper went bad sometime after inspection which caused the caliper to lock up". I was an auto mechanic 40 years ago so maybe something has changed. I don't understand how a bad brake hose could cause a caliper to lock up. The recommended replacing both front calipers and flushing the brake fluid. I reluctantly agreed as I didn't feel I had much of a choice. They quoted me $1100. She then told me that the technician recommended also replacing the rear brakes. They just inspected the vehicle and reported no issues with the brakes! I declined the rear brakes as I am going to take it to another shop for their opinion. My wife went to pick up the car when it was ready and the bill was over $1300. When she protested, she was told they texted me that price. I have no texts regarding price at all. They agreed to take the price down to the quoted $1100 price. This is not the first issue I have had with Apple Red Lion. I have given them poor reviews on their service surveys that they send out after a service. Hmmm...I didn't get one this time. I will never go back to Apple. Their quotes are meaningless. The bill has always been higher than quoted when I go to pick up the vehicle. In many states, that is illegal. I wish PA would wake up and go to bat for consumers being scammed by auto repair shops.

I took my Ford F250 truck in for Warranty Work. I bought it brand new from Apple Ford Red Lion. The engine is now making a metal to metal ticking sound. The vehicle is covered by the Factory Warranty. The Warranty ends in 5000 miles. The Service Rep said they can hear the sound but could not advise what is causing the sound. They said come back if it gets worse. I was charged $155 dollars for them checking a Warranty issue that they did not correct. I'm a Ford guy. I have only delt with Apple Ford Red Lion in the past....I will Not be a returning customer. Consumer beware. Not only will Apple Ford of Red Lion not fix your vehicle when it's under Warranty, they will charge you $155.00 to tell you that.