ComplaintsforBekins Transfer and Storage Company

• Initial Complaint

  09/13/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Date: 5/14/22 Quoted: $2550.00 Charged: $3215.00 Ref: won't pay claim for broken and damaged items and for unnecessary overcharge for cartons not needed to be used and past quoted times.They arrived about 8:30am. I showed them everything that they needed to take for the more. During the move they took numerous breaks, packaged already boxed and lacked cartons into larger cartons and didn't label what was inside. By doing this it took more time than if they would of just loaded original cartons. During the loading the guy in charge was verbally abusesive to his two workers. He also got into a confrontation about some items that were to be moved and used abusive language to my daughter in law who was helping me with the move while I was putting some items in my car and when she walked away from him he tried to start with me and I told him don't go there or else if he's having a problem call his boss. When finally loaded we followed them when almost at destination we lost site of them on road going to house because we stopped for a red light. When we got to our house they weren't there. We tried to call the company but they were closed and had no one answering not even the sales rep would answer his cell. 2 1/2 hours later they showed up and while backing up to front porch to off load they backed into part of the porch wall. Broke the dish to my microwave, broke water container to my kurig coffee pot, broke my 4 slice toaster that only toasts in two slots now, broke a 2 1/2 ft ceramic christmas tree that can't be replaced, refused to take an item of furniture a small cedar chest left it on front porch now it has to be refinished and refused to put tool chests where we requested them to go also left on front porch along with a portable generator. Also they didn't put my love seat back together correctly so when you put it up and down now it binds and rubs ne er did that before. I mailed claim form on 8/4/22 which h was within the 90 day time frame to file.

  Business response

  09/29/2022

  ****************,

  We're sorry that your move didn't go as smoothly as we had hoped. After speaking with our operations department and the crew about your move, I hope we can address your concerns. According to the crew, you had packed a lot of very small boxes (shoe box sized). In order for the crew to be efficient, we did consolidate those smaller boxes into larger boxes. This actually sped up the process rather than slowing it down. The crew says that you were not completely ready to move, and were packing as they were moving/loading. This could certainly slow things down. 

  The crew denies exchanging any expletive's - but if it did occur, we apologize - that's certainly not how it should work. You spoke to our operations manager and the owner of our company - who tell me that you were cursing at them. But that's OK - we get it - moving is stressful - we do our best to manage it and we should be better. 

  I'm also sorry that the crew got lost along the way. They have told me that it was more like an hour to get gas/lunch, but either way, you were not charged for that time. 

  Finally, I've spoken to our claims department. They say that they have not received a claim form from you. If you did send the claim form, we never received it. If you did send the form, or if you have a copy of the sent claim form, please reach back out to us so that we can address it accordingly.

  Again - we apologize that your move didn't go as we'd all wished it had. Moving can be stressful and I trust that our movers did they best they can. Ultimately you were given an estimate and there were circumstances that caused the actual charges to be slightly more than the estimate. We're willing to work with you on the claim, but we haven't received any written description of damages. 

• Initial Complaint

  11/15/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  We hired Bekins to move our furniture belongings from a house we sold to two separate locations: a storage unit and our new apartment. They not only damaged most of our furniture, they "lost" our 50" TV, and brought boxes to the wrong place. They crammed boxes and other belongings into our storage unit such that we cannot even access the boxes (such as our clothes) without unloading the entire thing. The kicker is that they then tried to charge us extra on top of the estimate that we refused to pay. They submitted an unauthorized charge on our credit card and have since ghosted us. We are disputing the charge through our credit card company. Bekins is beyond incompetent & unprofessional to the point of negligence & border line maliciousness. We urge that nobody use them for anything, ever.

  Business response

  12/28/2021

  ******************,

  I'm sorry that your moving didn't go as smoothly as we all would have hoped. You were provided an estimate, and the actual charges we slightly more than the estimate ($297.92 over). We sent you a claim form, which you returned with a statement saying that you will not pay the additional $297. Even if you had filled out the claim form, we would not settle claims when there is a balance due. Please feel free to contact our office directly if you have any other questions or concerns. ************

• Initial Complaint

  08/24/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I contracted with Bekins OOA June 6, 2021 for a move to NY. It was then changed to a local move. I estimated 20% more needed to be moved. Est was then $2749. Apparently, agent did not add any weight to the est. The move was unfinished and disastrous. There has been no reply recent emails, which I downloaded but somehow can't upload here. This is my 15th move (** **** (Ret.), so I know what the industry standards are. I want this to go thru the BBB so potential customers can be warned. The PRIMARY issue is the completely unskilled, untrained and inexperienced laborers & leaving the job unfinished. The workers had never met. There was very poor communication and resentment among them Once I left, they left behind many items, requiring me to find people to finish the job. 100% disabled vet. Blood pooled in my legs. They dropped things off the ramp. Many items were damaged, put in the wrong room or floor, heavy weight on top of fragile items, etc. I was charged additional $2194 day 2.

  Business response

  09/29/2021

  After careful review and discussion with our team and ******************, we have refunded her $2000. She was agreeable to this amount. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩