Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/19/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We used this company to close on our first home 2021. This company was suppose to pay delinquent school taxes from 2020. However they failed to pay them in full. Now my home is going to a tax sale Sept 2022. I have called multiple times to get it resolved and they keep fighting me telling me that they have an attorney involved. I’ve contacted the beaver county tax place multiple times to and they stated that the closing company is well aware of their fees and there is no reason why it shouldn’t of been paid in full. They believe they got an attorney to beat round the bush in hopes that is the home owners would pay the remaining balance. My family has suffered major stress and sleep over this matter. I want them to pay the remaining balance and get my house off of the public tax sale!Business response
08/30/2022
** *** ** ** ********
In response to the complaint you received, it is unfortunate that the complainant does not understand what occurred. This issue (and we explained it many times) has absolutely nothing to do with American General Services. She is complaining about an open tax that the taxing authority said was not entirely paid. The tax was collected by her lending institution and was to be paid by the lender, not by us. Many times, people tend to blame the closing company when an error or oversight occurs. This was not on our end; furthermore, the lending institution rectified the problem. Enclosed is a copy of the email from the taxing authority indicating that the lender paid it. So, there is the conclusion to your issue and complaint. This was explained to her numerous times, but she obviously didn't listen. If you have any further questions about this, we will be happy to give you any information you require.
Very truly yours,
George T.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
429 4th Ave Ste 400
Pittsburgh, PA 15219-1503
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.