Customer ReviewsforRohrich Lexus

PURCHASED A 'CERTIFIED' 2017 LEXUS IS300 F-SPORT IN AUG 2021. HAD A BAD FEELING FROM THE START, THE SALES REP, ***** ***, WHO THREW A LOUSY SALES PITCH, TRIED WAY TOO HARD. WHEN I PICKED UP THE VEHICLE, THEY DID NOT BUFF OUT ALL SCRATCHES (VERBALLY PROMISED), WHICH WERE MINOR BUT THEY HAD THE CAR IN BODY SHOP FOR OVER A WEEK. ***** DID NOT WANT TO TAKE CARE OF EVERYTHING. FINANCE DEPT/SALES MGR - ***** ********** & **** ***** SHORT PAID THE REMAINDER OF THE LOAN, B/C THEY TOOK WEEKS TO SEND PAYMENT TO PRIOR CREDIT UNION. ***** TRIED TO PLAY HARD BALL W/ TRADE VALUE NEGOTATION. ********** FAILED TO PROVIDE WITH PINK SLIP REGISTRATION TO SHOW PROOF OF OWNERSHIP. OVERALL POOR CUSTOMER SERVICE FROM THE GENERAL MANGER, ******* - REFUSED TO TAKE CALLS. WHEN I SPOKE TO THEIR CAR TITLE DEPT, THE WOMAN WAS RUDE AND BLAMED PROBLEMS ON THE STATE, CONTACTED PA DMV AND ROHRICH HAD ERRONEOUSY LISTED THE LEXUS CAR AS A TRUCK & JUNK TITLE. SHE THEN BLAMED ME FOR HER MISTAKE, FOR ME TRYING TO SELL A CAR, WHICH I OWN B/C SHE FAILED TO TIMELY SEND THE PAPERWORK TO THE STATE. THE ONLY PERSON I HAD A POSITIVE EXP W/ WAS ****** ******, SALES, AFTER ***** DROPPED THE BALL. ****** MET ME AT A LOCATION HALFWAY TO PERSONALLY HAND THE PINK SHEET REGISTRATION & CANCELLATION OF EXTENDED COVERAGE. IF THE GM HAD TAKEN MY CALL THIS MAY HAVE BEEN A BETTER EXPERIENCE. I SOLD THE LEXUS FOR A FORD. GO WITH YOUR GUT, I WOULD CHOOSE CADILLAC, FORD OR GM OVER ROHRICH LEXUS - REMEMBER YOU BUY THE DEALERSHIP - THEY ALL SELL CARS

DO NOT I repeat DO NOT purchase a vehicle from this car dealership. My husband purchase a new vehicle in March. They were missing a form for the registration. Didnt file it until May 20th ( per title clerk). So were making car payments on a new car that we cannot drive it is sitting in the dealership and theyre only resolution was they would fix the rims that had damage on it which we bought the warranty anyway for that. They gave us a loaner car that had a little over a quarter tank a gas in it we live two hours away had to get gas before we got home and the car was filthy theres white dog hair all through the carpet and on the back seat and there was human hair all over the backseat its disgusting. I really wish I would have went to the Lexus dealership in *********, **. The customer service at this place is TERRIBLE!