Customer ReviewsforGiftYa

The worst - gift card for a birthday/never got delivered - and then good luck getting support. Never again.

Hi ******* Thank you for the feedback. We are sorry we were not able to better assist you. We know our agents attempted to offer to resend the gift to your recipient, however your preferred outcome was a refund. The refund was processed in full.

Received an $85 Giftya electronic card after my wife's brain surgery. I linked it to a credit card but did not apply it until after our first purchase. After a second order we are still waiting for Giftya to credit our credit card. What a horrible company. Dont even try and talk to a real person it's all bots and the live chat is all animated with preset prompts. I am telling my in laws to cancel their purchase with Giftya and get a refund. It is ridiculous that an online company like this is not vetted first for authenticity. If I could give a zero star rating I would. The site is horrible and is not user friendly, it requires several steps to add the credit to a card. Nothing is clear and the videos are not helpful. This is not the type of card that a person recovering from surgery needs aggravation over. SHAME!

Dear **** Thank you for the feedback. We are glad your recipient was able to claim and receive her credit to the linked card.We will review your Customer Satisfaction rating and ******************** review to ensure we investigate ways to improve the experience. While linking a card is one option available to recipients, we do try and cater to a recipient's preference, in a convenient and safe gifting experience.

It there were a lower rating than 1 start, I'd click that. Scam all the way

Hi *** We are sorry to hear about your experience. We see you engaged with us at 2:26pm Yesterday (04/03). A live agent responded to your ticket 1 minute later with options to resolve this request. We have just sent another email 04/04 at approx 11:35 ET (Ticket Number ******). Once you respond with the choice we will gladly assist and support you.

Total scam. Bought an Uber Eats gift card. They have you link the Giftya gift card to a credit card and say they will credit your credit card when you use Uber Eats. It never happens.

Hi ******** Our agent tried to call you yesterday and left a voicemail. We see the credit was processed to the linked card. Please check your statements again for the credit. If you do not have the credit please feel free to email us and we will contact you immediately to assist : **********************************

This is a clickbait site! I thought I was ordering directly from Door Dash. All the way through checkout it said "Door Dash". But when my gift was sent to my daughter, it then showed as GiftYa. And what a pain if you want to try to use the gift I sent them. You must put it on a credit card, or ask for a gift card to be mailed to you.I ended up disputing the charge, and now my credit card is shut down, and I'm waiting on a new one.Do yourself a BIG favor and don't purchase from GiftYa!

Hi ******. We are sorry to read about your experience. Our team have reached out directly to offer support and guidance. Redeeming your gift is the utmost priority. In terms of you ordering through GiftYa. Wea re fully branded and make it clear that we are seller of merchant gift cards, but we do offer a variety of redemption options for reciepints. Here is the communication we sent to you to assist:Thank you for your recent order (GY-*******). I hope this email finds you well. We recently came across a negative review you posted regarding our services, and I wanted to personally reach out to you to address your concerns. At GiftYa, we take every piece of feedback seriously and appreciate the time you took to share your experience. Our team is committed to providing exceptional service, and it is disheartening to learn that we did not meet your expectations this time. I assure you that we are here to help and are determined to turn this situation around. GiftYa is not a traditional gift card. GiftYa allows recipients to choose from several redemption methods including as a traditional gift card. If you choose the most convenient redemption option of linking your normal Credit or *********** Mastercard, or **************** card, simply shop at the selected merchant and pay with your linked card. A credit will be applied to your linked card statement in 2-5 business days. Dont want to link your bank card to your GiftYa? No problem!GiftYa provides recipients with several options to redeem their gift. Continue reading or visit this page for further details on redemption methods.****************************************************** Exchange for a plastic **** Gift Card - Free delivery mailed directly to you.Exchange for an eGift - For our national brands only, receive a traditional store-branded. Not available for **** merchant.Exchange for a different merchant - Available for all merchants ($0.99 exchange fee applies)Cash out your GiftYa to Zelle Receive the cash value in your Zelle account ($3.99 fee applies & transfers may take up to 24 hours)ReGift - Dont need your GiftYa? You can also regift it to a new recipient. ($1.95 fee applies)We will be glad to help you! Have a great day.******************************* Director Of Customer Support

This company scammed me. Avoid unless you want to lose your hard earned money too.

Hi ****** Thank you for your review and we are sorry to hear about any bad experience. One of our team emailed you a solution on Tue, Mar 5th at 8:47am ET. It read:Hi ******, We see that there was a BBB entry regarding the gift that you purchased. However, we do not see an attempt to reach out to our customer support. We want to provide you with a positive experience and assist you in using the GiftYa. I see that the gift has been linked to your credit card. All you have to do now is use that credit card at the merchant and our system will send the funds directly to your linked account! If you already made a purchase at the merchant with the linked card, no problem! You can have the credit sent immediately. To immediately receive your credit, please follow the instructions below. Additional information can be found here.Sign in to your GiftYa account. ******************************************** Click on the Where's my Credit tab. ******************************************************************** Select the merchant where you did not receive your credit.Enter the ************* of your purchase and the transaction type. Once you have completed this form, GiftYa will immediately issue the credit to your linked card.Although credit is immediately issued, it may take 1-3 days for the funds to be available in your linked account, depending on your bank. Again, we apologize for the inconvenience this has caused. Please let us know if you need any further assistance. Thank you and if there are any questions please let us know.******************************* Director of ************* ******************************************

Giftya accepts PayPal then tells you payment didnt work! Bad site dont use it!

Hi ******* Thank you very much for your interest in purchasing a GiftYa. We make every possible effort to accommodate requests and provide high-quality service. Unfortunately, we are required to follow inflexible procedures in managing eCommerce transactions for the protection of all stakeholders including consumers and payment card issuers. Any number of issues can prevent the approval of a purchase. This status has no reflection on purchaser's creditworthiness.******************************* Director of ************* ****************************************** ************

On February the 2nd my uncle sent me a $200 gift ya for desperately needed groceries. I linked the funs to a credit card which they recommended. They are supposed to pay if you're using the correct vendor. It doesn't work. I tried it with my debit card with the same outcome. They then recommended zelle. NO GOOD! They then recommend sending a **** card through ***** I have been waiting over 2 weeks for the **** card to arrive. I have contacted customer service on several occasions. They keep telling me that I have not waited long enough. I have no food in my fridge at all at this point. Please, Buyer beware of this service. They offer to refund the money back to my uncle. How does that help my situation ??????

Dear *****. We are sorry to read about this experience. We have contacted **** for a status update and they have indicated that the card is "out for delivery" today. Please keep an eye out for it. They do not have a tracking number but have confirmed it was scanned out. If it does not arrive in the next 24 hours please get back to us. You can email ***********************************

Received gift card at Christmas for Texas Road House, was difficult to activate so asked for a regular Visa gift card. Giftya says card was mailed on 1/22/24 but I have still not received card. On 2/10/24 asked that card be resent, was told to wait one more day and make sure card did not arrive. Still have not received card as of 2/14/24. After reading all the reviews about Giftya I would be very hesitant to order any gift cards from them. Too bad you have to select a star, I would give them zero stars from what I have seen so far.

Dear **** We have searched our records for support requests and orders with the email associated to this review. No records were found unfortunately. If you used a different email please can you contact us using ********************************** and we will immediately investigate and ensure you or your recipient receives resolution. Please provide Order number or the email / phone number of the buyer or recipient. Thank you so much!