Business ProfileforGift Card Granny

Gen Z Customer Serve! Here's my chain of crappy events: The issue: "ACTION REQUIRED You must verify the code sent to your phone number before your gift card order can be delivered." I entered a land-line phone number when checking out. 1. Customer Service phone number is laughable. The message says, at some point, "If you want to speak/chat with a live agent, go online" - USELESS. 2. Robot chat that goes in circles - never a true person. I typed "live agent" three time, twice being rebutted and requesting I choose a topic. Then finally, the third time, I was asked by the robot for my contact information, SO THEY CAN SEND A SUPPORT EMAIL. I'm not making this up... 3. Email received from support(at)giftcardgranny.zendesk.com, "Your request has been received and is being reviewed by our support staff. To add additional comments, reply to this email. Here are some great articles that may help:" - More articles that don't apply, and more none verbal requests to communicate. Eventually after an hour+ of educating myself on GCG website, calling and listening to loops that lead nowhere, Chatting with no one, and then finally emailing my issue to eventually a person (initial email was a robot as well), my simple issue of was resolved.