ComplaintsforShowClix Inc
Event Ticket Sales
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Complaint Details
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Initial Complaint
03/24/2024
- Complaint Type:
- Billing Issues
- Status:
- BBB unable to locate business
On March 23, 2024, I purchased four tickets via Groupon for an event at The Exhibit for $82, believing, as indicated on Groupon's website, that a subsequent registration on Showclix's platform would allow me to use a voucher redemption code at checkout. This process was successfully followed and understood from a previous purchase with a different venue, where the redemption code was entered at the final stage of the checkout process. However, upon attempting to register the tickets on Showclix's website for The Exhibit, at no point was I prompted or provided with an option to enter my Groupon voucher code, despite the purchase process indicating this would be the case. Consequently, I was charged for the tickets a second time for $141.96, resulting in a total expenditure of $203.96. Upon realizing the error, I immediately contacted Showclix customer support. They followed up with me on Sunday, March 24, requesting a copy of my Groupon voucher as requested. I provided the information thinking their assistance would rectify the situation. Regrettably, the response was dismissive, stating that no refunds could be provided and no further assistance was offered to resolve the issue. I did not get the impression that Showclix would contact The Exhibt and/or Groupon to make them aware of this issue. Which will likely result in other customers having the same experience of the misleading nature of the Groupon ad and Showclix's inadepquate registration process. To offer no form of a refund is unacceptable and, I believe, constitutes fraudulent practice. I am hereby requesting the intervention of the Better Business Bureau to facilitate a dialogue with Groupon, The Exhibit and Showclix with the aim of securing a full refund of the $203.00 charged to my account. Furthermore, I urge that this complaint be taken as an indication of the need for greater scrutiny of the business practices of these companies to prevent similar incidents from occurring to other consumers.Initial Complaint
03/24/2024
- Complaint Type:
- Billing Issues
- Status:
- BBB unable to locate business
On 3/16/2024, I bought tickets for a little show in parking of a local mall. Their website changed 5 tickets into 10 tickets obviously from their website bug perhaps a page refresh issue. They charged $244 instead of the expected $122. I contacted them by email and after my second attempt, they said no refunds as their policy. This is a fraud caused by a bug on their website. They are liable for such transaction bugs. I only noticed the issue when they sent the order confirmation by email after the transaction. And I notified them within minutes. We are in California.Initial Complaint
03/16/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
Yesterday I purchased tickets via Groupon to the “HotWheels Experience” managed by ShowClix (that is the company that processed the payment and issued the tickets). Today, when I went to the event for the date and time I purchased my tickets for, there was a sign on the door essentially stating they were closed. I reached out to Groupon initially for a refund, and rightfully so, they told me that since I redeemed the code on the company’s website I would have to work with the merchant directly to get a refund. This company is extremely shady, they do not have a customer service number. I sent an email (they gave me a generic response - stating the refund will automatically process to the payment method - well that is not possible, because I paid through Groupon and never entered my payment method on their site). I chatted with customer service looking for answers and encountered an extremely rude agent by the name of Jena ******* *. Not only Was she dismissive, she was also unable to give me an unclear answer. She told me someone would contact me but had no idea when, what number they would call from, etc. when I asked my case to be escalated, she would not acknowledge that response in anyway. I am looking for a refund IMMEDIATELY. I do not want to dispute the purchase and affect my Groupon account, as Groupon did what they were supposed to do. This was a failure on the businesses behalf and they should be the ones to immediately contact folks to process the refund.Initial Complaint
01/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I paid $20 for 2 audio tours for my parents to enjoy the exhibit. Unfortunately, they were not given any devices that provided audio. Instead, there were devices attached to the walls that provided audio for ALL guests, not just guests who paid for the audio. This ticketing practice is deceptive and I am asking for a refund of $20 for the audio portion. Attached is a copy of my receipt and the audio description from the website.Initial Complaint
11/28/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I purchased 4 tickets from Showclix Inc on line for *************, *********, *******. After checking out it doubled my order to 8 tickets. My niece also was purchasing tickets also. She stopped when I told her what happened to me. She examined hers and found it also had doubled her amount of tickets. I have sent them numerous e-mails of the Web problem they have. They dont acknowledge they have one. Wont refund 4 tickets. I believe this is a deliberate fraud. My total amount now stands t $370.88. Should have been $185.44. Because of all they have put me through and their deliberate fraud I would like all refunded. They took any fun out of this and caused a lot of stress.Initial Complaint
11/13/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I was issued tickets on the wrong day due to a website malfunction.I needed tickets for 12:30pm on the Sunday Nov 26th, Not Sunday Nov 19th as my receipt shows. Your Showclix confirmation ID is: **************** I contacted Showclix several times to reissue my tickets and they responded with some false information about how the website could exchange tickets. The option simply was not there.Initial Complaint
09/25/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I bought tickets to the New York renaissance faire for September 23, 2023. The event was canceled due to the weather. They refuse to give me a refund. There are other dates for the event and they told me to reschedule however I bought tickets for a specific date. On their own website they say they offer refunds if the event was cancelled.Business response
09/26/2023
Please contact the promoter of this event for a refund. We do not set or control refund policy for this event, we are simply the ticketing software this fair uses.Customer response
09/26/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The website states to take all ticketing inquiries to show clix as in the screenshot. Show clix needs to process the return.
Regards,
****** *****Initial Complaint
08/04/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
On May 3, 2023 I purchased a $288 ticket for Pride Island at NYC Pride through ShowClix. The event was June 24, 2023. My aunt died June 22,2023 causing me to need to go to Florida on June 23, missing the event. I have attempted to contact ShowClix several times starting on June 23. They said no refunds except for special cases. How is this not a special case? I just want a refund.Business response
08/07/2023
We do offer refunds when an event is canceled ******************************************). We also offer ticket insurance (much like travel insurance) that may have covered situations like this. Otherwise, all ticket sales are final.Initial Complaint
07/25/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased a Game of Thrones event ticket and photo op with Isaac Hempstead in the total amount of 184.36. They cancelled the event an stated they would either refund money or you could choose a ticket to a different event. I chose refund and have received nothing nor a response in 2 months. I want my money refunded to the cc in which purchased from.Business response
07/27/2023
The communication from the client stated that customers have until 7/31 to elect a refund or transfer their tickets to another event, and that those refunds would be issued the week of 8/7. This customer purchased their ticket son 6/23, so the claim they've not received a response in 2 months does not add up.Customer response
07/27/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
*** ****** ** ** ******** **** ****** ** * ****** ** ***** **** ** **** **** **** ** *** ********
Regards,
**** ******** ******Initial Complaint
07/14/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
I purchased tickets to a concert that was rescheduled twice then cancelled. I reached out to showclix to get a refund and they told me it was not cancelled. I emailed with the lead singer of the band who was performing who confirmed the event was cancelled. I informed showclix support of this and they said they would investigate. This was 2 months ago. I have emailed their support multiple times for an update and received no response back from them.Business response
07/21/2023
Ultimately our clients are responsible for informing us when events are canceled and when to issue refunds. This client had not previously responded to our inquiries about the status of this event. We followed up several times over the last week and were finally able to get in touch with them and they acknowledged the event was canceled and would not be rescheduled. We have initiated a refund and this customer should see the funds back to their card in 7-10 business days.Customer response
07/26/2023
** ******* ****** ** ******** **** ***** ********* **** ********** ** *** ********** ********* ** *** ***** *** *** ****** ** ****** ******* ****
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
**** ******
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Customer Complaints Summary
47 total complaints in the last 3 years.
17 complaints closed in the last 12 months.